4.7.10.0 - Auto subs download not working

[henkie4 12]

Hi i just noticed that shows/movies that have the hash is not downloading the subs for some reason, by manual it works.
Using all the subtitles plugins.. Can i change things in setup that hash will get downloaded?

[Luke 42078]

Quote

Can i change things in setup that hash will get downloaded?

Hi, did you make sure to read the help text underneath that option? When you require the hash match, you will get less subtitles. Try turning off the hash match requirement and see how that compares.

[henkie4 12]

I readed that info, and i always had that active and never found a issue that the hash file will downloaded by emby. And now its not doing that by itself, it's not downloading the subs for me. If i do a manual check it shows the correct hash subs, only emby is not downloading it for some reason.

[Luke 42078]

3 hours ago, henkie4 said:

I readed that info, and i always had that active and never found a issue that the hash file will downloaded by emby. And now its not doing that by itself, it's not downloading the subs for me. If i do a manual check it shows the correct hash subs, only emby is not downloading it for some reason.

Hi, have you read through our guide on if subtitles are not automatically downloading?

https://support.emby.media/support/solutions/articles/44001848854-automatic-subtitle-downloads

[Waldoo 14]

On 12/13/2022 at 9:26 AM, henkie4 said:

I readed that info, and i always had that active and never found a issue that the hash file will downloaded by emby. And now its not doing that by itself, it's not downloading the subs for me. If i do a manual check it shows the correct hash subs, only emby is not downloading it for some reason.

I had this problem, I had to use open subs. You have to make a account but it’s worthwhile imo