Nvidia Shield Play Back Buffering

[roblewis 2]

Hi

So, i am at my whit's end... I am trying to resolve a buffering issue but getting now where fast.

We have visited family in the UK and my server is in Australia

The server is up to date.

So, i am trying to get any kid of setting that least buffers or even better not at 

The server hardware is a good enough spec. Windows platform. I have a gig a 500mb upload speed on the server. They have Nvidia Shield to play the files. So i think we are covered there. Also they are not using wireless.

It seems to transcode and i can see temp files being created. But even though there seems to be enough the buffering does not seem to match the number of temp files available.

There network connection is not the greatest. 80 to 90mb download. But should be sufficient for at least something.

I even tried the lowest quality setting and that seemed to be still buffering

Any ideas please?

Also, my home router is setup with port forwarding etc

Any thought, comments or ideas?

 

TIA

[pwhodges 2012]

The server's log files are the main resource for determining what's going on here:

Paul

[roblewis 2]

So are they easy to read?

[rbjtech 5284]

2 hours ago, roblewis said:

Hi

So, i am at my whit's end... I am trying to resolve a buffering issue but getting now where fast.

We have visited family in the UK and my server is in Australia

The server is up to date.

So, i am trying to get any kid of setting that least buffers or even better not at 

The server hardware is a good enough spec. Windows platform. I have a gig a 500mb upload speed on the server. They have Nvidia Shield to play the files. So i think we are covered there. Also they are not using wireless.

It seems to transcode and i can see temp files being created. But even though there seems to be enough the buffering does not seem to match the number of temp files available.

There network connection is not the greatest. 80 to 90mb download. But should be sufficient for at least something.

I even tried the lowest quality setting and that seemed to be still buffering

Any ideas please?

Also, my home router is setup with port forwarding etc

Any thought, comments or ideas?

 

TIA

Network latency is going to be your killer here - doesn't matter how good your bandwidth is - latency from Auz is going to be horrendous for packet streaming.

I would suggest using the download feature to get the file local and then play it from there.

 

[justinrh 260]

I'm interested as to what the latency is.

Even with HLS this should be a problem?  Does ATV use HLS, when direct streaming or transcoding?

[seanbuff 1316]

18 hours ago, roblewis said:

I have a gig a 500mb upload speed on the server.

Can you pls clarify this? Is it gig or 500, curious as I have yet to see a residential NBN plan advertise an upload speed greater than 50Mbps

 

18 hours ago, roblewis said:

I even tried the lowest quality setting and that seemed to be still buffering

I also would have expected this to at least help, seems odd. I have had success streaming content from Oz to the UK in the past, albeit wasn't super high bitrate 4K stuff but didn't produce any buffering like you're experiencing.

As others have said, the logs will surely provide more info.

[roblewis 2]

yes it was  typo...50mb

[rbjtech 5284]

4 hours ago, seanbuff said:

Can you pls clarify this? Is it gig or 500, curious as I have yet to see a residential NBN plan advertise an upload speed greater than 50Mbps

 

I also would have expected this to at least help, seems odd. I have had success streaming content from Oz to the UK in the past, albeit wasn't super high bitrate 4K stuff but didn't produce any buffering like you're experiencing.

As others have said, the logs will surely provide more info.

Really depends - Oz (West Coat Especially) to UK is 200-300ms on the best possible connection - cross multiple ISP's and add in very chatty packet streaming - and it becomes more overhead than actual data as you know, but I do agree for low bitrate feeds, this should be technically possible as the buffers should smooth the latency issues.

The logs will show the response times - which would give us a clue - but without this we are just guessing as you say.

[roblewis 2]

The upload speed is 50mb and not 500mb

cannot seem to edit the post

[roblewis 2]

I have even dropped it down to the smallest play back possible and it still buffers.

it is so frustrating 

[rbjtech 5284]

1 hour ago, roblewis said:

I have even dropped it down to the smallest play back possible and it still buffers.

it is so frustrating 

We need to see the log please on a playback attempt.  Both the embyserver log and the associated ffmpeg log.

[Luke 42078]

19 hours ago, roblewis said:

I have even dropped it down to the smallest play back possible and it still buffers.

it is so frustrating 

@roblewis we're happy to help.

Let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!