Neither external（ASS） subtitles nor embedded subtitles are displayed

[cheese807 0]

 

Subtitles not showing at all on Android TV for multiple videos, but it works fine on iOS devices.

Emby Server 4.7.9

Emby Android TV 2.0.77

Emby iOS 2.2.5

Android TV 

In the settings of Android TV, there are options for subtitle settings, such as mandatory, default, none, etc., all tried, but it has no effect.

 

The attachment is the log.

notes.zip

Edited December 7, 2022 by cheese807
add details

[ebr 16176]

Hi. Can you please define "not showing at all"? They don't display when selected or they aren't available to select?

[cheese807 0]

On 2022/12/9 at AM12点58分, ebr said:

你好。你能定义“根本不显示”吗？选择时不显示或无法选择？

You can choose subtitles in the video or external ass subtitles, but the subtitles will not appear when the video is played after selection

[ebr 16176]

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

[cheese807 0]

On 2022/12/11 at PM10点58分, ebr said:

您可以播放该项目几秒钟，然后 按照说明从应用程序发送日志吗？

 

File:Thor.Love.and.Thunder.2022.V2.IMAX.2160p.WEB-DL.DDP5.1.Atmos.HDR.DV.HEVC-AQLJ

Time：2022.12.13 9:05（UTC -5）

Emby user on the local server：cheese807

[ebr 16176]

Hi.  What device is this?  We are not even able to access the logs.

Unable to retrieve Log: Cannot run program "logcat": error=13, Permission denied

 

[cheese807 0]

13 hours ago, ebr said:

Hi.  What device is this?  We are not even able to access the logs.

Unable to retrieve Log: Cannot run program "logcat": error=13, Permission denied

 

MiTV 82'', and what should I do next

Edited December 14, 2022 by cheese807

[ebr 16176]

Can you try putting the TV in developer mode and then re-run the test and send the log?

[cheese807 0]

File:Thor.Love.and.Thunder.2022.V2.IMAX.2160p.WEB-DL.DDP5.1.Atmos.HDR.DV.HEVC-AQLJ

Time：2022.12.14 11:44（UTC -5）

Emby user on the local server：cheese807

[ebr 16176]

Unfortunately, that didn't work.

Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[cheese807 0]

I tested the Android version, and the external subtitles can be displayed correctly when you click to play when the menu interface is directly selected. But after switching to external subtitles in the video, the subtitles are no longer displayed. No matter whether the subtitles in the video are selected in the menu interface or in the video, they will not be displayed. The audio and video of the Android version are out of sync. The TV version is normal, as shown in the video.

logs.rar

[cheese807 0]

Where is the log storage directory of the tv version? Can I get the log through the root method?

[cheese807 0]

File:Thor.Love.and.Thunder.2022.V2.IMAX.2160p.WEB-DL.DDP5.1.Atmos.HDR.DV.HEVC-AQLJ

Time：2022.12.15 9:56（UTC -5）

Emby user on the local server：guest

I used a friend's TV to send the logs. His TV also doesn't display subtitles correctly (neither external nor in-video).

[ebr 16176]

Hi.  There are some errors in that log that imply a deficiency in the Android framework on that device.  Not positive that is why you aren't seeing subs as, in the log you sent, it looks like subs were actually being burned in by the server.

Please check for any firmware updates for the TV.

[cheese807 0]

In China, Android TVs are not allowed to install the Google framework. Since the operation of TVs is much more troublesome than that of mobile phones, it is very difficult to install the Google framework using some unconventional methods. We have inquired a lot of ways to install the Google framework, but all failed.
May I ask if you can avoid the dependence on the Google framework in future version updates, thank you very much!

[Luke 42078]

Hi, are you still having an issue with this? Have you updated to Emby Server 4.7.11?

[cheese807 0]

On 1/1/2023 at 3:48 AM, Luke said:

Hi, are you still having an issue with this? Have you updated to Emby Server 4.7.11?

I still have this issue.

Emby Server: 4.7.11

AndroidTv: 2.0.83g

[Luke 42078]

Can you try updating to the latest version of the sideload build?

https://emby.media/emby-for-android.html

We've updated our embedded video player to the latest version. Let's see if it plays better with that. Thanks !

[cheese807 0]

On 1/19/2023 at 9:04 AM, Luke said:

Can you try updating to the latest version of the sideload build?

https://emby.media/emby-for-android.html

We've updated our embedded video player to the latest version. Let's see if it plays better with that. Thanks !

When I use the Android mobile version software, the problem of audio and video out of sync is very obvious, and the subtitles cannot be displayed. The out-of-sync issue does not occur on the Android TV version.
Now I gave up the Android TV and bought an Apple TV. The subtitles of some videos are also not displayed correctly, and there is a video that freezes, like a stop-motion animation. I hope to provide a way to report the log and see if it can be processed.
Of course, the problem of Android TV may trouble many Chinese users, and if it can be solved as soon as possible, it will help many users solve the problem.

[cheese807 0]

None of the above problems occurred on the iOS app.
Due to the limited computing power of the emby server, I turned off the server-side decoding. I believe that if the server-side decoding is used, the above problems can be solved, but I have no way to turn on the server-side decoding.

[Luke 42078]

What format subtitles?

[cheese807 0]

PGSSUB and ASS