Errors on Roku

[tomcat335 2]

I've been having a lot of problems lately with Emby on my Roku with a server on my M1 Mac. I'm running the latest version of the server. There's been 2 ongoing problems. First, there are a lot of times when the client rebuffers. I've tried wired and wireless and the network is fine for everything else (including other streaming services). Nothing seems to make a difference and I can't tell why it's happeneing.

The second thing is that since I updated I get "ContentNotAvailable" error messages and I have to restart the client to get it to come back and then I play back the same file and it's fine for a while and then it happens again (or sometimes not).

Any ideas?

[ebr 16169]

Hi.  That sounds like network issues but let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

 

[tomcat335 2]

Here you go!

ffmpeg-directstream-42e90344-fc77-4cc4-ad27-672ec1f5e764_1.txt ffmpeg-remux-85e2829b-df1a-4450-879e-d681d6c6168d_1.txt ffmpeg-remux-8973fa59-574d-4159-a552-cbe803dd9a6b_1.txt ffmpeg-remux-e2d54d43-e09c-42f2-8ef0-20aa1b12d9a6_1.txt embyserver.txt

[ebr 16169]

Hi.  At what point in those logs did a problem occur?  Perhaps the best way to track this down would be for you to turn the "Debug Option" on in the Roku app settings and then, right after the issue occurs in the app  follow the instructions to send a log from the app

 

Thanks.

[tomcat335 2]

I turned on debug options and watched a few shows today and there were no problems. If it happens again I'll report back with all the info you need.

[tomcat335 2]

Just had the problem happen again. I've attached the server logs and sent the roku logs as well (a few minutes ago). Hopefully this helps diagnose the issue.

 

Thanks!

Embi logs.zip

[speechles 2055]

2023-04-17 18:59:04.566 Info Server: http/1.1 GET http://192.168.1.22:8096/emby/videos/11813/hls1/main/8.ts?PlaySessionId=8eca02384c5e4e40b19117cae9f9fb1a. Accept=*/*, Host=192.168.1.22:8096, User-Agent=Roku/DVP-11.5 (11.5.0.4312-04), Range=bytes=720896-1112207, CMCD-Session=st=v,sf=h,sid="PL01-2bf6db8528af8bf4",cid="3778721911", CMCD-Object=ot=av,br=5715,tb=5715,d=3000, CMCD-Request=mtp=27100,bl=23200,nor="9.ts%3FPlaySessionId%3D8eca02384c5e4e40b19117cae9f9fb1a"

The same cause as the issue in the thread above. @Luke

 

[tomcat335 2]

I don't have subtitles burned in though. Any other fix?

[Luke 42077]

9 hours ago, tomcat335 said:

I don't have subtitles burned in though. Any other fix?

HI, we're looking into it. Thanks.