Specific series takes 30s to start Direct Streaming on Samsung TV

[MrPancake 10]

Hello,

I have a series that takes about 30 seconds after I click play, to start playing on my Samsung Tizen TV (2015). The "loading" circle keeps spinning during the process.

Looking at the logs, I couldn't find anything suspicious, apart from lines like this after I click play:

Quote

2022-11-30 20:50:22.965 Info Server: http/1.1 Response 206 to host4. Time: 26399ms.

I tested playing the same files on Emby Theatre in windows and on an android phone and it starts almost instantly, so no problems there. It says audio and video are direct playing, but have this on the top:

Stream

MKV (5 mbps)

->HLS (5 mbps)

Converting to compatible container

 

 

I'm running Emby Server 4.7.10.0 on a Synology DS920+ NAS. No problems with the rest of my media collection.

 

Thank you!

 

embyserver.txt ffmpeg-directstream-ca9a819c-fff8-4ee4-b359-3bf12f084521_1.txt

Edited November 30, 2022 by MrPancake

[Luke 42081]

Hi, what model Samsung?

[MrPancake 10]

2 hours ago, Luke said:

Hi, what model Samsung?

Hi, its a ue65js9000 

[MrPancake 10]

Hi @Luke, any progress with this?

Thanks

[Luke 42081]

Hi @MrPancakeare you still having an issue with this?

[MrPancake 10]

3 minutes ago, Luke said:

Hi @MrPancakeare you still having an issue with this?

Yes

[Luke 42081]

 @MrPancake have you tried with emby server 4.7.11 and emby for Samsung 1.4.9?

[MrPancake 10]

4 minutes ago, Luke said:

 @MrPancake have you tried with emby server 4.7.11 and emby for Samsung 1.4.9?

 

Yes, actually on the latest emby for Samsung it completely freezes up. 

With the version in the logs, a much older one, it hangs for 30 seconds then plays. 

[visproduction 315]

Embysystem log shows continously errors showing no access to a directory.  Perhaps fixing the directory access would help. This happens about 50 times a second. That probably doesn't help.
 

Access to the path '/var/packages/EmbyServer/var/data/collections' is denied.

 

[MrPancake 10]

1 hour ago, visproduction said:

Embysystem log shows continously errors showing no access to a directory.  Perhaps fixing the directory access would help. This happens about 50 times a second. That probably doesn't help.
 

Access to the path '/var/packages/EmbyServer/var/data/collections' is denied.

 

Thank you for looking, I actually fixed that permission error, but it was unrelated. 

[Luke 42081]

Is the TV on a wired connection or Wifi?

[MrPancake 10]

2 minutes ago, Luke said:

Is the TV on a wired connection or Wifi?

Wired

[Luke 42081]

On 12/29/2022 at 4:12 PM, MrPancake said:

Wired

Have you tried wifi just for comparison purposes? We have seen reports in the past where with some models the wifi actually outperforms the wired connection.

[MrPancake 10]

1 minute ago, Luke said:

Have you tried wifi just for comparison purposes? We have seen reports in the past where with some models the wifi actually outperforms the wired connection.

I'll try that tomorrow and let you know

[MrPancake 10]

14 hours ago, Luke said:

Have you tried wifi just for comparison purposes? We have seen reports in the past where with some models the wifi actually outperforms the wired connection.

Just tested, same issue. 

Would it be possible for me to send you the video file for testing? 

Maybe there's something wrong about it? 

[Luke 42081]

21 hours ago, MrPancake said:

Just tested, same issue. 

Would it be possible for me to send you the video file for testing? 

Maybe there's something wrong about it? 

HI, yes that would be fine. Thanks.

[MrPancake 10]

5 minutes ago, Luke said:

HI, yes that would be fine. Thanks.

Sent PM