Connectivity issues

[Karidemus 1]

Hello, I am struggling with connectivity issues. I was using Emby and it was working fine, but recently *something* has changed and now I cannot connect to my locally hosted server through any devices on the network.

I get the Connection Failure setting, saying it is unable to connect to the selected server.

I have followed the connectivity guide. My devices can see my home server, but can't connect.

https://support.emby.media/support/solutions/articles/44001849007-connectivity

When I try inputting the local ip address into a browser on my phone or tablet, it won't connect.

I forwarded the TCP ports on my computer, and ensured they are the ones selected in the server. I have no VPN running, and I have also ran a virus scan and my system is clean. I am honestly just stumped as to what is going on.

If I try remote connections using Emby connect that also fails.

I am using Emby 4.7.10, and I am trying to connect with my Smart TV, android phone/tablet, and Windows PCs, and none of them can connect.

Please help if possible!

 

embyserver.txt

Edited November 29, 2022 by Karidemus
Adding logs.

[Abobader 3464]

Hello Karidemus,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42078]

Hi there, are you sure you have the correct server ip address? Maybe the ip address of the server machine has changed?

If you cant' connect internally inside your own network then I would say Windows Firewall on the server machine is a likely cause.

[Karidemus 1]

I have double checked the ip on the server and the ip Im using. I went into my network settings and double checked the local ip and those also seem correct. I suspect it is the firewall, however my port forwarding hasn't resolved it, and even disabling the firewall as a test wouldnt let anything through. 

[Luke 42078]

Quote

I have double checked the ip on the server and the ip Im using. I went into my network settings and double checked the local ip and those also seem correct.

Do you mean settings in Emby Server? If so, what settings?
 

Emby Server detects your local network address, so it's not something that most people need to configure manually. The vast majority of times it will be correct, but every once in a while, in some network environments, it might not be.

That's why I would check the ip address of the server machine using some other means besides Emby Server. Like in your router or in a windows command prompt by entering ipconfig

[Karidemus 1]

Sorry for being unclear! For checking my ip settings on the server machine I went into my network settings under control panel networks on the server and confirmed the ip that my machine was on. Using ipconfig also makes it clear that the server ip and the emby settings ip are the same address. I can access the server by using a browser on the server machine by using localip:port, but my phone, tablet and tv can't. Also, they are all on the same local wifi network. 

[rbjtech 5284]

1. Check the LAN/network in Windows is 'Private' and not 'Public'

In win11 - it looks like this -

in win10 -

2. Check the Firewall has ports opened - temporarily turn it off to check.

 

Edited November 29, 2022 by rbjtech

[Karidemus 1]

My network is set to private, and I have the ports forwarded. What is odd is that even with the firewall off, I still can't connect with devices on the local firewall.

[rbjtech 5284]

using the command prompt - try

C:\Users\richa>netstat -a | find "8096"
  TCP    0.0.0.0:8096           media:0                LISTENING
  TCP    192.168.30.100:8096    192.168.30.46:51520    ESTABLISHED
  TCP    192.168.30.100:8096    192.168.30.46:51536    ESTABLISHED
  TCP    192.168.30.100:8096    192.168.30.254:55600   ESTABLISHED....

What does your list ?

On the local lan - port forwarding is not relevant as you are not routing / going via the gateway.

Edited November 29, 2022 by rbjtech

[rbjtech 5284]

According to your log - the server is responding to http POST requests ..

So as long as the other devices are on the 192.168.1.x subnet and have  192.168.1.x Ip addresses - then they should work ok .. (standard /24 network is presumed here ..)

You emby server is 192.168.1.86 correct ?

[Karidemus 1]

You are correct, my emby server is 192.186.1.86.

When I tried the command prompt I got the following:

 

[Luke 42078]

Do you have other security software installed?

[Karidemus 1]

No, just windows antivirus.

[Luke 42078]

When you try to connect from a smartphone, how exactly are you doing that?

[Karidemus 1]

Ive tried both the app, and also using just the server ip on google chrome browser.

The app can see the server but wont connect, and the browser just times out.

[Luke 42078]

Have you configured any settings in the Network section of Emby Server? If so, what?

[Karidemus 1]

No changes to network setting, most fields are empty.

[Luke 42078]

OK, that's a tough one. Clearly something is blocking the connection, the question is what. You could always try a different internal port and see if that makes a difference.

[Happy2Play 9780]

Can you provide a server log after a restart as it will show network detection.

Port Mapper is flooding your log, so would suggest is disabling via Networks page or uninstalling the plugin.

Also using your Forum info I see Emby port is open and Remote access is working.

 

[Karidemus 1]

I disabled Port Mapping and uploaded the server log, hopefully that helps. I tried some different ports, but that did not seem to help, unless there is a particular TCP port you would recommend.embyserver.txt

[Luke 42078]

Port mapping doesn't' really matter right now because you can't even connect from other devices inside your local network.

Port forwarding in the router comes after local network connections because if you can't connect from another device while inside the network, then you won't be able to when you're outside.

[Luke 42078]

6 minutes ago, Karidemus said:

I disabled Port Mapping and uploaded the server log, hopefully that helps. I tried some different ports, but that did not seem to help, unless there is a particular TCP port you would recommend.embyserver.txt

Looks like you did not change the port:

Quote

2022-11-29 15:45:04.240 Info App: Adding HttpListener prefix http://+:8096/

 

[Karidemus 1]

Oh sorry I did, but then I worried I wasnt using the right port (I just picked a number one off from the standard) and switched it back. I can switch and try again.

[Happy2Play 9780]

This suggests a Firewall issue if Remote works and Local does not.

Can you show the Emby Server firewall rules.

 

[Karidemus 1]

Here is the server log information with the new ports.

embyservernewport.txt

Here is a screen snip of the server rules. With the old TCP and the new ones.