I can't connect to my emby server.

[manisa79 2]

I can't connect to my emby server.
I've looked through the Emby help forums 
but I couldn't connect to the server remotely 
no matter what I tried. Can you please help me?
Note: I prepared this content using Google translate,
thank you for your understanding.
My original language is Turkish.

email:manisa79@hotmail.com

Edited November 28, 2022 by manisa79

[GrimReaper 4739]

Hey up, see:

https://support.emby.media/support/solutions/articles/44002137137-remote-setup

Do tell which steps worked and which didn't. 

[manisa79 2]

 

 

I looked at the mentioned pages. I've checked the redirects but I still can't remotely connect to my emby server.

 

can reach my emby server on all devices within the local network. But I can't reach my emby server over mobile network from my android phone.

Edited November 28, 2022 by ebr
removed image with public IP address

[GrimReaper 4739]

Have you setup port forwarding? What is the result of your tracert? 

[manisa79 2]

 

this is how the port forwardings on my modem are. Do I need to do anything else manually?

 

[GrimReaper 4739]

4 minutes ago, manisa79 said:

this is how the port forwardings on my modem are. Do I need to do anything else manually

Don't know, is 192.168.1.36 your server machine? Is it static IP address or DHCP assigned? Did it maybe change? What does Emby dashboard say when you connect locally? 

[ebr 16169]

@manisa79 I removed the image in your post because it contained your public facing IP address.  You don't want that broadcast out here.

[manisa79 2]

emby panel indicates what is in the picture.

 

[GrimReaper 4739]

Then you need to change IPs in your router to 192.168.1.41.

[manisa79 2]

 

When I turn it off and on under 192.168.1.36 upnp, nothing is listed.

[GrimReaper 4739]

Don't know what were you turning on or off, just forward there TCP 8096 to whichever LAN address Dashboard is showing you. 

[ebr 16169]

Hi.  I cannot read those tabs but UPnP is probably not where you want to be.  There should be a tab for forwarding or "applications" maybe...?

[GrimReaper 4739]

I think it should be "Port Yolen-something" tab, as in first screenshot. 

Edit: Google says Port Yonlendirme=Port Forwarding.

Edited November 28, 2022 by GrimReaper
Getting acquainted with turkish

[manisa79 2]

Should it be something like in the picture? 
I entered the values but I'm not sure about the correctness.

[GrimReaper 4739]

Don't understand quite a lot there, but your WAN IP fields should probably be either empty or all zeroes. And if you don't have https set-up, you need only port 8096 forwarded. 

[manisa79 2]

thank you for everything.
I'll try again.
It's late at night here. We have to go to work tomorrow.
Goodnight

[Luke 42077]

21 hours ago, manisa79 said:

thank you for everything.
I'll try again.
It's late at night here. We have to go to work tomorrow.
Goodnight

Let us know how you get on.Thanks.

[Happy2Play 9780]

First you will want to ensure the host machine has a static or reserved IP address so it does not change on your LAN.  As your first image shows .36 then another shows .41.

But your images suggest Port Mapper issues and may need to disable.

Have you restarted Router and host machine?

What model is your ZTE router?  As I am not sure on the WAN port forwarding setting but looks at some model it would appear to be wrong.

Your port 8096 rule looks correct assume Emby is on that address, but 8020 is incorrect but will not matter unless you are setting up SSL but will be 8920 unless changed.

Another question would be is your Turkey ISP provider a CGNAT?

Can you post a server log after restarting Emby.

 

[manisa79 2]

I don't know how to give a fixed ip to the server. Because I reset the modem before, it changed from 192.168.1.36 local ip to 192.168.1.41 ip. Now when I restarted the server and router, the new ip was 192.168.1.39.
Port mapper is not currently disabled. Do I need to uninstall the plugin?
I restarted the router and the host.
I don't know if Turkey isp provider is cgnat, but I attach myip.com and modem ip table.
I am attaching the emby server log.

Router info

Yazılım Versiyonu TTN.21T1_220614

Donanım Versiyonu V1.0.25

Seri Numarası ZT34DAB7B60EEF

Sistem Çalışma Süreci 1 day(s) 6 h 22 min 54 s

Sistem Zamanı 2022-11-30T05:25

Çalışma Modu Router

Hafıza Kullanımı 50%

 

Router WAN info

Management	DHCP		10.211.160.250 255.255.240.0	34:DA:B7:B6:0E:EF	10.211.160.1	0.0.0.0 0.0.0.0 0.0.0.0	Connected
INTERNET	PPPoE	35	100.81.62.125 255.255.255.255	34:DA:B7:B6:0E:EF	100.81.0.1	83.66.2.163 83.66.22.5 0.0.0.0	Connected

Wan Arayüz Bilgileri

Arayüz Adı WAN

MAC Adresi 34:da:b7:b6:0e:ef

Durum Bağlı

Mod1000M Tam Çift Yönlü

Alınan Paketler/Alınan Baytlar 6763050/480.31

Gönderilen Paketler/Gönderilen Baytlar 2909641/513.65

 

Roiter LAN info

MAC Adresi 34:DA:B7:B6:0E:ED

IP Adresi 192.168.1.1

Alt Ağ Geçidi 255.255.255.0

DHCP Enabled

emby log

embyserver-63805382473.zip

[Happy2Play 9780]

I would test making WAN IP all zeros as your WAN address changes.

Hyperoptic support

Does Dashboard reflect the IP shown in the image above as it is different than before?

Look thru the manual for dhcp reservations also as Host machine IP can not change or manually assign a static IP to the machine.

Can you do a tracert

You could also be blocked by your ISP in something known as a cgNAT

[manisa79 2]

Hello While checking the modem for remote access to the Emby server, I saw an ip address. If I want to access the emby server from this ip address, the login screen comes up, I enter the username and password, but this time it says the username or password is wrong. There is no problem with the local ip address. Emby server's ip address for remote connection http://xx.xxx.xxx.xx*:8096 The ip address I noticed on the modem is yyy.yy.yyy.yy* do i need to connect with this ip? or what should i do to be able to connect remotely.

Edited December 3, 2022 by GrimReaper
Hid remote IP

[Luke 42077]

@manisa79 were you able to get signed in?

[manisa79 2]

No, unfortunately, I think I found out that I am in the CGN nat pool. I don't know how to connect via cgn nat.

[Luke 42077]

On 2/6/2023 at 2:42 AM, manisa79 said:

No, unfortunately, I think I found out that I am in the CGN nat pool. I don't know how to connect via cgn nat.

@manisa79 were you able to figure out how to connect with the CGNAT?

[manisa79 2]

Unfortunately I couldn't solve it.  I do not know what can I do.