Library scan does not detect and add new movies

[gnollo 17]

I realised that new movie additions do not show up anymore. I just scanned manually several times, no change. The movies are in the usual folder, but they are not being picked up. Any thoughts?

Interestingly TV series do update with new additions, but not movies.

Also manually updated the server docker version to 4.7.10.0, and scanned again, no change.

I am using a docker on an unraid server. Log file attached for emby

embyserver (4).txt

[gnollo 17]

PS Looking through the log file it picked up that a folder that was being scanned (dvd series) was not there anymore, so I removed it from the folders being scanned, and rescanned, but it did not fix the issue

[Happy2Play 9780]

@gnollo You mean this?

Info LibraryMonitor: Skipping realtime monitor for /mnt/user/unraid/dvd series because the path is currently not available

System.IO.DirectoryNotFoundException: Could not find a part of the path '/mnt/user/unraid/dvd series'.

 

[gnollo 17]

11 minutes ago, Happy2Play said:

@gnollo You mean this?

Info LibraryMonitor: Skipping realtime monitor for /mnt/user/unraid/dvd series because the path is currently not available

System.IO.DirectoryNotFoundException: Could not find a part of the path '/mnt/user/unraid/dvd series'.

 

Exactly, that is not the folder i had issues with, as series work fine, but I removed the link to it in the library as I no longer use it anyway. Rescanned, no change.

[Happy2Play 9780]

9 minutes ago, gnollo said:

Exactly, that is not the folder i had issues with, as series work fine, but I removed the link to it in the library as I no longer use it anyway. Rescanned, no change.

What library are we looking for?  What did you add?

As these should be your libraries.

	Line 10207: 2022-11-27 19:09:45.907 Info LibraryMonitor: Watching directory /mnt/user/unraid/Audiobooks
	Line 10208: 2022-11-27 19:09:45.941 Info LibraryMonitor: Watching directory /mnt/user/unraid/2160p
	Line 10209: 2022-11-27 19:09:46.238 Info LibraryMonitor: Watching directory /mnt/user/unraid/bluray full rips
	Line 10210: 2022-11-27 19:09:46.665 Info LibraryMonitor: Watching directory /config/data/collections
	Line 10211: 2022-11-27 19:09:47.194 Info LibraryMonitor: Watching directory /mnt/user/unraid/My Videos
	Line 10212: 2022-11-27 19:09:47.328 Info LibraryMonitor: Watching directory /mnt/user/my pictures
	Line 10213: 2022-11-27 19:09:47.644 Info LibraryMonitor: Watching directory /mnt/user/unraid/converted dvds
	Line 10214: 2022-11-27 19:09:50.615 Info LibraryMonitor: Watching directory /mnt/user/unraid/divx
	Line 10215: 2022-11-27 19:09:51.228 Info LibraryMonitor: Watching directory /mnt/user/unraid/bluray
	Line 10216: 2022-11-27 19:09:54.658 Info LibraryMonitor: Watching directory /mnt/user/unraid/divx series

 

[gnollo 17]

In Library, I mapped under Movies the following directories:

	Line 10213: 2022-11-27 19:09:47.644 Info LibraryMonitor: Watching directory /mnt/user/unraid/converted dvds
	Line 10214: 2022-11-27 19:09:50.615 Info LibraryMonitor: Watching directory /mnt/user/unraid/divx
	Line 10215: 2022-11-27 19:09:51.228 Info LibraryMonitor: Watching directory /mnt/user/unraid/bluray

This is the one Library that is not updating, specifically the bluray one, which is the one that contains all the new stuff, as divx and converted dvds contain old movies

[Luke 42077]

Hi there, can you please provide a specific example? Thanks.

[gnollo 17]

Any movie I added to the \\unraid\bluray folder after the 11th of October is not appearing on Emby.

Example

\unraid\bluray\Terrifier (2017)

filename Terrifier.2017.1080p.BluRay.mkv

I performed multiple manual scans, it does not show in emby, if I search for it

[gnollo 17]

Directory of L:\bluray\Terrifier (2017)

28/11/2022  14:42    <DIR>          .
27/11/2022  12:14    <DIR>          ..
23/10/2022  01:11           845,064 backdrop.jpg
23/10/2022  01:11           131,282 backdrop1.jpg
23/10/2022  01:12         4,814,859 backdrop10.jpg
23/10/2022  01:12           379,485 backdrop11.jpg
23/10/2022  01:12           102,026 backdrop12.jpg
23/10/2022  01:12           100,152 backdrop13.jpg
23/10/2022  01:12            91,841 backdrop14.jpg
23/10/2022  01:12           252,566 backdrop15.jpg
23/10/2022  01:11           862,455 backdrop2.jpg
23/10/2022  01:11           518,841 backdrop3.jpg
23/10/2022  01:12           326,913 backdrop4.jpg
23/10/2022  01:12           134,858 backdrop5.jpg
23/10/2022  01:12           300,152 backdrop6.jpg
23/10/2022  01:12           191,164 backdrop7.jpg
23/10/2022  01:12           136,420 backdrop8.jpg
23/10/2022  01:12           482,079 backdrop9.jpg
23/10/2022  01:11           845,064 fanart.jpg
23/10/2022  01:11           604,790 folder.jpg
28/11/2022  14:42             9,216 movie.xml
23/10/2022  01:11           604,790 poster.jpg
22/10/2022  02:24     6,991,849,247 Terrifier.2017.1080p.BluRay.mkv
28/11/2022  14:42             6,184 Terrifier.2017.1080p.BluRay.nfo
              

[GrimReaper 4739]

When did you create bluray folder/library? 

[gnollo 17]

Long time ago. oldest items in there were saved in 2019

[GrimReaper 4739]

Our of curiosity, is it ticked/enabled under your user Access tab in Users>edit User? Or do you have any other restrictions in force (PG, Tag-based)? 

[gnollo 17]

If I click on Settings and then choose the Users tab, I can see all the users, but dont have an Edit users option?

I have restrictions in force for the children account, not for any others

[gnollo 17]

I have removed all the movies that were not ever scanned in succesfully. Rescanned, as I have updated the files from one of the folders. It does not even change the filename connected to a title that was already scanned, so that movie now won't play. The other movies which were originally scanned play fine.

How can I find out which version of emby I was running on the 11/10/2022?
Can i roll back to that version and test if it would scan the movies in?

[gnollo 17]

Also tested adding the new movies in a separate folder, and adding the folder to the Movies library. Fail.

[GrimReaper 4739]

29 minutes ago, gnollo said:

If I click on Settings and then choose the Users tab, I can see all the users, but dont have an Edit users option?

Just click on desired user, Access tab is second of four tabs at the top. 

[gnollo 17]

For my own user name (the only admin) everything is ticked under the Access tab

[gnollo 17]

any ideas on how to fix my issue? anything odd in the log file?

[GrimReaper 4739]

Do you have any Filters enabled in your client app? Can you post that Terrifier NFO? 

[Luke 42077]

Maybe this is related?

2022-11-27 14:55:34.734 Error BaseItem: Error validating children for bluray 812 /mnt/user/unraid/bluray
	*** Error Report ***
	Version: 4.7.10.0
	Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
	Operating system: Linux version 5.19.14-Unraid (root@Develop) (gcc (GCC) 12.2.0, GNU ld version 2.39-slack151) #1 SMP PREEMPT_DYNAMIC Thu Oct 6 09:15:00 PDT 2022
	Framework: .NET 6.0.8
	OS/Process: x64/x64
	Runtime: system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /config
	Application path: /system
	System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/mnt/user/unraid/bluray/The.Hateful.Eight (2015)' is denied.
	 ---> System.IO.IOException: Permission denied
	   --- End of inner exception stack trace ---
	   at System.IO.Enumeration.FileSystemEnumerator`1.CreateDirectoryHandle(String path, Boolean ignoreNotFound)
	   at System.IO.Enumeration.FileSystemEnumerator`1.Init()
	   at System.IO.Enumeration.FileSystemEnumerable`1..ctor(String directory, FindTransform transform, EnumerationOptions options, Boolean isNormalized)

 

[Happy2Play 9780]

4 hours ago, gnollo said:

Also tested adding the new movies in a separate folder, and adding the folder to the Movies library. Fail.

Would need to know this example and server log but will guess possibly permissions also.

But that was going to be the next test.  Create a test library and move a couple items into it to see if they are recognized.

[Luke 42077]

I would get the above permissions problem resolved and then I think you'll be good to go.

[gnollo 17]

16 hours ago, Luke said:

I would get the above permissions problem resolved and then I think you'll be good to go.

I am not sure what is going on. I removed the movie in question from the folder. Rescan
The log file finds another one. I remove it. Rescan, the log file finds another one. I remove it. Rescan. You get the drift.

These movies have been there for a long time, no issues before, I can play them fine. Any ideas why emby cannot access those folders anymore?

Moving the folders affected out does not work, it seems anything in the bluray folder has he same problem, what can I do to fix it?

[gnollo 17]

My server OS is unraid, and emby runs as a docker on top. It is an array of 10 devices including parity, with 46TB of space.

[Luke 42077]

The issue is the server is being denied access to query the contents of the folder.

I will update the scan to be more tolerant of this and not allow it to cause the rest of the scan to fail, but in the meantime you can still resolve it by fixing the folder permissions.