play back error

[Truck24000 1]

Frustrated here!!!

I have searched forum but could not find my issue!

When a movie moves from Radarr to my movie folder sometimes i get a playback error, but not on all of the ones being moved have the issue.

It can be any type of movie or file type that has the issues.

The kicker part is if i cut the movie from movie folder and paste to desktop and then wait a few moments and cut from desktop and paste back to movie folder it will play just fine!

I have noticed that i can tell which movie does it as there will be no movie length time on the info page.

I have enclosed the logs and hopefully these are the ones you need.

embyserver.txt

[Luke 42079]

Hi, what time was the problem experienced? What were you trying to play?

[Truck24000 1]

It happened around 3:15 pm , and the movie was "Jumping from high places"

This is the path if it helps "/mnt/Movies/Jumping from High Places (2022)/Jumping from High Places (2022).mkv"

But it also happens with other types of movies not just mkv.

[Luke 42079]

Can you please attach the ffmpeg log as well? Thanks.

[Truck24000 1]

here it is

ffmpeg-remux-6be977e9-85c9-43b8-a4a7-ff261ebba25b_1.txt

[Luke 42079]

Quote

I have noticed that i can tell which movie does it as there will be no movie length time on the info page.

Hi, I think this means that the initial scan of the new item hasn't completed yet, right?

[Truck24000 1]

i don't think so?  as the playback error will be there even a few days from the time it was moved to my folder.

if i move it out of my folder and place it on my desktop and then move it right back to original folder it will then work.

I will say that i have Plex as well and same movie will play normally on Plex but will have playback issue on Emby?

[Luke 42079]

Quote

if i move it out of my folder and place it on my desktop and then move it right back to original folder it will then work.

OK I think the problem that we need to focus on is not the playback error itself, but how it came to not have any media info such as the runtime.

Usually this means it hasn't completed being scanned into the database. In server scheduled tasks, what are the schedule triggers for the library scan?

[Matts Media 1]

It's finished scanning as most times it moved into the file and I find the issue 6 or more hours later. While same file will play fine in Plex, I prefer Emby over all of them.

[Luke 42079]

54 minutes ago, Matts Media said:

It's finished scanning as most times it moved into the file and I find the issue 6 or more hours later. While same file will play fine in Plex, I prefer Emby over all of them.

OK I think it's going to be hard to try and figure out why this happened in the past. The question is, can you get it to happen again with a brand new file? If you can, then please attach the emby server log from that. Thanks.

[Truck24000 1]

it doesn't happen all the time but when it does i will make sure i post files at that time. would you like me to do ffmpeg logs as well?

[Luke 42079]

37 minutes ago, Truck24000 said:

it doesn't happen all the time but when it does i will make sure i post files at that time. would you like me to do ffmpeg logs as well?

Like I said, I'm not so much concerned about the playback error because we already know what that's happening. What I want to know is why the item doesn't have media info (runtime). If we solve that, then the playback problem should take care of itself.

If you can't get this to happen with a new file then all we can do is guess at what might have happened in the past, but at least we know it can be resolved with what you've discovered.

[Truck24000 1]

OK it just happened with a movie i downloaded last night.

I didn't check them until this morning so they should be scanned into file.

here are the logs and the movie was "Willow" and the issue time was 6:50 am 12/1/22.

There are 3 ffmpeg logs as that's what was in my log file for the ones at that time.

ffmpeg-transcode-c6fdb8b5-af9b-4777-9280-1a1ae765a795_1.txt ffmpeg-transcode-99fe42c3-d1a6-4c69-8b73-cdc43adf4d2b_1.txt ffmpeg-transcode-a52db752-4dc6-45b4-b516-8b27d128e211_1.txt embyserver.txt

[Luke 42079]

8 hours ago, Truck24000 said:

OK it just happened with a movie i downloaded last night.

I didn't check them until this morning so they should be scanned into file.

here are the logs and the movie was "Willow" and the issue time was 6:50 am 12/1/22.

There are 3 ffmpeg logs as that's what was in my log file for the ones at that time.

ffmpeg-transcode-c6fdb8b5-af9b-4777-9280-1a1ae765a795_1.txt 3.65 kB · 0 downloads ffmpeg-transcode-99fe42c3-d1a6-4c69-8b73-cdc43adf4d2b_1.txt 3.69 kB · 0 downloads ffmpeg-transcode-a52db752-4dc6-45b4-b516-8b27d128e211_1.txt 3.72 kB · 0 downloads embyserver.txt 908.99 kB · 0 downloads

Well this is something different, the server is being denied access to the media files:

06:50:06.473 /mnt/Movies/Willow (1988/Willow (1988) Bluray-1080p.mkv: Permission denied

And that also explains why it could not get media info from the file. if you can resolve this then I think you'll be good to go.

[Matts Media 1]

But if I move the file to my desktop and move it back to original file it then plays just fine.

[Luke 42079]

15 minutes ago, Matts Media said:

But if I move the file to my desktop and move it back to original file it then plays just fine.

Perhaps it has different permissions after doing that? That's what it sounds like to me.

[Matts Media 1]

I'm confused lol cause a movie downloaded before that works fine and after that works fine.

I've noticed a tv program this morning  did the same thing.

[Matts Media 1]

I get the movie from Radarr

[Luke 42079]

Have you compared the permissions on the file to before and after moving it back and forth? What did you find?

[Matts Media 1]

No I havnt done that,  I will fo that on next one I find

[visproduction 315]

Your desktop probably has limited rights permission when the Emby server tries to access the media file.  This makes sense.  Every user on a workstation has their own desktop and it's locked from view from every other user. - Hope that helps.

[Matts Media 1]

But why do some movies do fine and others not? That's what has me puzzled.

 

[Luke 42079]

On 12/1/2022 at 4:57 PM, Matts Media said:

No I havnt done that,  I will fo that on next one I find

Hi, did you do this? What did you find?

[Matts Media 1]

I have not had any more issues to date, hopefully it cleared itself up.

[Truck24000 1]

spoke to soon lol

i have both Emby (which is my primary player) and Plex (which my mom likes better) on the same server. Plex has had no issues playing any of the movies that i have had issues with on Emby.

It cannot be a permission issue when downloaded as Plex will play it but Emby will not????

 

Am i still missing something here?

Like i said i prefer Emby over Plex any day.