Unable to save changes when using "Identify"

[ngiovas 1]

I am new to Emby (switching from Plex) and have run into an issue.  I loaded my first media library which contains movies.  There were a few that the cover art was not selected, so I went the "identify" option and searched for the movie name.  It came up with the correct movie and I selected it.  I then clicked ok and the ok button flashes, but nothing happens.  It stays on the screen and the movie metadata is not updated. I have tried this with multiple movies and the same things happens. Is there something i am not doing right?  It seems pretty straight forward, but I can't get it to work.

I wanted to note that I am using an Emby docker on Unraid, but I didn't see a specific sub forum for Unraid.

Thanks - Nick

[Abobader 3464]

Hello ngiovas,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ngiovas 1]

I just tried again using the Mac OS Emby app instead of a browser, but the app crashes when I try to play a movie.  I have attached a log.

ffmpeg-remux-c9b86856-3e72-4800-9ee4-8d40e8ffb0d4_1.txt

[Luke 42080]

9 hours ago, ngiovas said:

I am new to Emby (switching from Plex) and have run into an issue.  I loaded my first media library which contains movies.  There were a few that the cover art was not selected, so I went the "identify" option and searched for the movie name.  It came up with the correct movie and I selected it.  I then clicked ok and the ok button flashes, but nothing happens.  It stays on the screen and the movie metadata is not updated. I have tried this with multiple movies and the same things happens. Is there something i am not doing right?  It seems pretty straight forward, but I can't get it to work.

I wanted to note that I am using an Emby docker on Unraid, but I didn't see a specific sub forum for Unraid.

Thanks - Nick

Hi there, can you please provide an example and attach the emby server log that corresponds to that example? Thanks.

[Luke 42080]

8 hours ago, ngiovas said:

I just tried again using the Mac OS Emby app instead of a browser, but the app crashes when I try to play a movie.  I have attached a log.

ffmpeg-remux-c9b86856-3e72-4800-9ee4-8d40e8ffb0d4_1.txt 8.95 kB · 0 downloads

Hi, what exactly do you mean by crashed?

[Happy2Play 9782]

4 minutes ago, Luke said:

Hi, what exactly do you mean by crashed?

May need to see server log also.

13:11:28.838 [http @ 0x709900] HTTP error 500 Internal Server Error
13:11:28.838 http://127.0.0.1:8096/Items/File?Id=smb%3A%2F%2Faquaman%2FMedia%2FMovies%2FAmerican+Sniper%2FAmerican_Sniper_t01.mkv: Server returned 5XX Server Error reply
13:11:28.838 

@ngiovas

[ngiovas 1]

Thanks for the replies.  I ended up removing the library and rebuilding it and it is working fine now. 

 

Nick