Recurring Emby Service Service Failure

[mothball 1]

Hello Emby Community - i have been experiencing repeated server service failures recently. My Emby Server service fails on the Ubuntu server that I am using as the platform my home network. I am attaching the last log of the event i have documenting the failure and the one prior to its restart. It appears to be a CIFS failure but It would be great to get insights from someone who understands the log messages. I am happy to supply any other logs that might shed light on what is causing this failure. I find it curious that a CIFS connect fail would cause the whole server service to dump...

the common thread in these logs is that the it appears to be a cifs error and it referenced on of my NAS file servers named TERRA.

thanks in advance for the assistance

Ubuntu 22.10 is the version (but it was happening before i updated to 22.10 - it was 22.04 LTS before that)

System Information Dump
ASRock B450 Pro4
BIOS American Megatrends Inc.
BIOS version P3.20
BIOS date May 10, 2019
CPU 8x AMD Ryzen 5 2400G with Radeon Vega Graphics
CPU security

PCI

Class      Model                                             Vendor                                                       Slot
Bridge    Raven/Raven2 Root Complex    Advanced Micro Devices, Inc. [AMD]    0000:00:00.0
Bridge    Family 17h (Models 00h-1fh) PCIe Dummy Host Bridge    Advanced Micro Devices, Inc. [AMD]    0000:00:01.0
Bridge    Raven/Raven2 PCIe GPP Bridge [6:0]    Advanced Micro Devices, Inc. [AMD]    0000:00:01.1
Bridge    Raven/Raven2 PCIe GPP Bridge [6:0]    Advanced Micro Devices, Inc. [AMD]    0000:00:01.2
Bridge    400 Series Chipset PCIe Bridge    Advanced Micro Devices, Inc. [AMD]    0000:02:00.2
Bridge    400 Series Chipset PCIe Port    Advanced Micro Devices, Inc. [AMD]    0000:03:00.0
Bridge    400 Series Chipset PCIe Port    Advanced Micro Devices, Inc. [AMD]    0000:03:01.0
Bridge    400 Series Chipset PCIe Port    Advanced Micro Devices, Inc. [AMD]    0000:03:04.0
Bridge    400 Series Chipset PCIe Port    Advanced Micro Devices, Inc. [AMD]    0000:03:05.0
Bridge    400 Series Chipset PCIe Port    Advanced Micro Devices, Inc. [AMD]    0000:03:06.0
Bridge    400 Series Chipset PCIe Port    Advanced Micro Devices, Inc. [AMD]    0000:03:07.0
Bridge    Raven/Raven2 PCIe GPP Bridge [6:0]    Advanced Micro Devices, Inc. [AMD]    0000:00:01.6
Bridge    Family 17h (Models 00h-1fh) PCIe Dummy Host Bridge    Advanced Micro Devices, Inc. [AMD]    0000:00:08.0
Bridge    Raven/Raven2 Internal PCIe GPP Bridge 0 to Bus A    Advanced Micro Devices, Inc. [AMD]    0000:00:08.1
Bridge    Raven/Raven2 Internal PCIe GPP Bridge 0 to Bus B    Advanced Micro Devices, Inc. [AMD]    0000:00:08.2
Bridge    FCH LPC Bridge    Advanced Micro Devices, Inc. [AMD]    0000:00:14.3
Bridge    Raven/Raven2 Device 24: Function 0    Advanced Micro Devices, Inc. [AMD]    0000:00:18.0
Bridge    Raven/Raven2 Device 24: Function 1    Advanced Micro Devices, Inc. [AMD]    0000:00:18.1
Bridge    Raven/Raven2 Device 24: Function 2    Advanced Micro Devices, Inc. [AMD]    0000:00:18.2
Bridge    Raven/Raven2 Device 24: Function 3    Advanced Micro Devices, Inc. [AMD]    0000:00:18.3
Bridge    Raven/Raven2 Device 24: Function 4    Advanced Micro Devices, Inc. [AMD]    0000:00:18.4
Bridge    Raven/Raven2 Device 24: Function 5    Advanced Micro Devices, Inc. [AMD]    0000:00:18.5
Bridge    Raven/Raven2 Device 24: Function 6    Advanced Micro Devices, Inc. [AMD]    0000:00:18.6
Bridge    Raven/Raven2 Device 24: Function 7    Advanced Micro Devices, Inc. [AMD]    0000:00:18.7
Display controller    Raven Ridge [Radeon Vega Series / Radeon Vega Mobile Series]    Advanced Micro Devices, Inc. [AMD/ATI]    0000:0b:00.0
Encryption controller    Family 17h (Models 10h-1fh) Platform Security Processor    Advanced Micro Devices, Inc. [AMD]    0000:0b:00.2
Generic system peripheral    Raven/Raven2 IOMMU    Advanced Micro Devices, Inc. [AMD]    0000:00:00.2
Mass storage controller    SAS2008 PCI-Express Fusion-MPT SAS-2 [Falcon]    Broadcom / LSI    0000:01:00.0
Mass storage controller    400 Series Chipset SATA Controller    Advanced Micro Devices, Inc. [AMD]    0000:02:00.1
Mass storage controller    ASM1062 Serial ATA Controller (Motherboard)    ASMedia Technology Inc.    0000:08:00.0
Mass storage controller    WD Blue SN500 / PC SN520 NVMe SSD    Sandisk Corp    0000:0a:00.0
Mass storage controller    FCH SATA Controller [AHCI mode]    Advanced Micro Devices, Inc. [AMD]    0000:0c:00.0
Multimedia controller    Raven/Raven2/Fenghuang HDMI/DP Audio Controller    Advanced Micro Devices, Inc. [AMD/ATI]    0000:0b:00.1
Multimedia controller    Family 17h/19h HD Audio Controller    Advanced Micro Devices, Inc. [AMD]    0000:0b:00.6
Network controller    RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (Motherboard (one of many))    Realtek Semiconductor Co., Ltd.    0000:09:00.0
Serial bus controller    400 Series Chipset USB 3.1 XHCI Controller    Advanced Micro Devices, Inc. [AMD]    0000:02:00.0
Serial bus controller    Raven USB 3.1    Advanced Micro Devices, Inc. [AMD]    0000:0b:00.3
Serial bus controller    Raven USB 3.1    Advanced Micro Devices, Inc. [AMD]    0000:0b:00.4
Serial bus controller    FCH SMBus Controller    Advanced Micro Devices, Inc. [AMD]    0000:00:14.0

Memory
ID                                            Memory technology    Type    Size    State    Rank    Speed
P0 CHANNEL A: DIMM 0    Unknown    DDR4    16 GiB    Present    Dual rank    2133 MT/s
P0 CHANNEL A: DIMM 1    Unknown    Unknown    Unknown    Absent    Unknown    Unknown
P0 CHANNEL B: DIMM 0    Unknown    Unknown    Unknown    Absent    Unknown    Unknown
P0 CHANNEL B: DIMM 1    Unknown    Unknown    Unknown    Absent    Unknown    Unknown

embyserver-63802847239.txt embyserver-63802846048.txt

[Luke 42078]

Hi, what exactly do you mean by fails?

[Q-Droid 989]

You'll gain the most stability by mounting the CIFS shares locally to your server then referencing those local paths to the library from within Emby. But if your NAS sleeps or spins down then you might continue to experience access related problems.

Search this site for cifs mount fstab (Advanced -> All of my search term words) if you need examples.

Edited November 1, 2022 by Q-Droid

[mothball 1]

the service is running an then it stops - when i check the service in my server control dashboard (I use cockpit for ubuntu - see attached screenshot). I then restart the service and then it works again for some period of time - could be minutes, could be hours, or it could be days - its never really consistent. I will say that if i reboot the server the time period the emby service remains active is usually longer.

 

[mothball 1]

5 hours ago, Q-Droid said:

You'll gain the most stability by mounting the CIFS shares locally to your server then referencing those local paths to the library from within Emby. But if your NAS sleeps or spins down then you might continue to experience access related problems.

Search this site for cifs mount fstab (Advanced -> All of my search term words) if you need examples.

thanks - i will take a look at mounting my NAS locally to see if that has any impact - the thing is it feels like this is a bug in emby as it is crashing the whole service and the NAS referenced in the error portion of the log file is only one of 5 different NAS/CIFS file servers i run on the my home network.

[Luke 42078]

Let us know how you get on after making that change. Thanks.

[mothball 1]

11 hours ago, Luke said:

Let us know how you get on after making that change. Thanks.

still crashing the service - here is the latest log file

embyserver-63802936703.txt

[Luke 42078]

It looks like you still have SMB shares added in Emby library setup. Can you try instead mounting those network shares to a local path using the tools in the OS to do that, and then add the local path into Emby Server instead of the network share? Please let us know if this resolves your issue. Thanks !

[Q-Droid 989]

Do you have the syslog entries from the times this is happening?

 

[Q-Droid 989]

And as @Luke mentioned you still have UNC path references to libraries. 

Access related errors:

Quote

SharpCifs.Smb.SmbException: SharpCifs.Smb.SmbException: The process cannot access the file because it is being used by another process.

ffprobe version 5.0.0-emby_2022_05_27-u1 Copyright (c) 2007-2022 the FFmpeg developers and softworkz for Emby LLC
          built with gcc 8.3.0 (crosstool-NG 1.24.0)
        [mov,mp4,m4a,3gp,3g2,mj2 @ 0x1f1d840] moov atom not found
        http://127.0.0.1:8096/Items/File?Id=smb%3A%2F%2F192.168.1.100%2Fthor%2FTV%2FX-FILES%2FSEASON_08_%5B2000_01%5D%2FX-FILES_S09_E01_NOTHING_IMPORTANT_HAPPENED_TODAY_%5B1080P%5D.m4v: Invalid data found when processing input
 

 

[mothball 1]

so i gave up and purged the old installation and did a fresh clean install. seems to be working fine - one thing i have noticed is that one of my NAS units is a anold netgear ready nas and it uses SMB 1.0. i know that the current version of CIFS /SMB defaults to SMB 2 or 2.1 so mapping it as a local works fine for file navigators like dolphin or nautilus or cli but Emby's libray function doesn't appear to like it and fails to read/discover the contents of the nas folder and import them into the libray - if i use an url reference it adds them and has been working fine the service is not failing (so far). we will see how it goes

[Luke 42078]

9 hours ago, mothball said:

so i gave up and purged the old installation and did a fresh clean install. seems to be working fine - one thing i have noticed is that one of my NAS units is a anold netgear ready nas and it uses SMB 1.0. i know that the current version of CIFS /SMB defaults to SMB 2 or 2.1 so mapping it as a local works fine for file navigators like dolphin or nautilus or cli but Emby's libray function doesn't appear to like it and fails to read/discover the contents of the nas folder and import them into the libray - if i use an url reference it adds them and has been working fine the service is not failing (so far). we will see how it goes

The upcoming 4.8 server release has a better SMB implementation so that may help with that, but even still in general, I would still suggest mounting locally within the OS and then using the local path with Emby Server.