itemsRefresher error

[Grant2907 1]

For the past two weeks, I have been getting a this.itemsRefresher.fetchData error when using the Emby app when trying to watch a program on multiple Apple TV devices. The program will play for about 1-2 seconds before returning back to the episode screen and then the error message will appear. This will continue happening until I do a restart of the Apple TV or disconnect it from power and then reconnect, but the problem reoccurs after watching a program. I have tried deleting the app and readding, but still the issue remains. Both Apple TVs are up-to-date (tvOS 16.1). A screenshot of the error message is attached.

[Luke 42077]

Hi, yes we're looking into this. Thanks.

[Luke 42077]

Hi, are you still running into this with the latest version?

[Grant2907 1]

Yes, the issue is still ongoing. Versions on hand are:

Emby Server - 4.7.9.0

Emby Apple TV app - 1.6.5

[Luke 42077]

OK we'll take another look at it. Thanks.

[Station01 0]

Hi -- Seeing the same behavior. Have attached a screenshot if helpful. Any idea on resolution?

 

 

 

Spoiler

 

 

[Luke 42077]

Hi, we are looking into it. Thanks for reporting.

[BenjamingP 0]

I have the same issue. We have Emby Server on Synology NAS and Apple TVs in 6 of our Busses. This error occurs in just one of them. 

We have another issue in several other busses, but i make a new post for this. 

[Lonald 10]

On 11/10/2022 at 9:59 PM, Grant2907 said:

Yes, the issue is still ongoing. Versions on hand are:

Emby Server - 4.7.9.0

Emby Apple TV app - 1.6.5

Just checked on two AppleTV 4k (1st and 2nd generation) units both using Emby TV app version 1.6.5 (3) and normal function has returned, including search feature (now very fast).  The first generation unit did not connect to the server (spinning wheel) until I did a hard reboot of the device (pulled out plug).  The movie start issue also is resolved.  I noticed a few extra upgrades as well.

 

Thanks!!!

[Luke 42077]

8 hours ago, BenjamingP said:

I have the same issue. We have Emby Server on Synology NAS and Apple TVs in 6 of our Busses. This error occurs in just one of them. 

We have another issue in several other busses, but i make a new post for this. 

We are working on getting an update out as quickly as we can to resolve this. Thanks.

[Luke 42077]

Are you still seeing this with the latest 1.6.6 release?

[skuuup 24]

So far no

[kbijvank 57]

1 time, restarted the app and it's fine again.

[Grant2907 1]

I’ve tried throughout the day on two different Apple TV units without the issue occurring. Thanks