OpenSubtitles Error SubtitleManager: Error downloading subtitles from

[DrQuinn69 4]

Good day - having an issue with Open Subtitles. I am a VIP member and have entered my username, password, and checked the VIP box in Emby.  I noticed in the logs that I'm receiving errors when running the Download Subtitles in Scheduled Tasks. Would anyone know what the following error is related to? Thank you for your help.

2022-10-24 04:17:28.967 Error SubtitleManager: Error downloading subtitles from Open Subtitles
    *** Error Report ***
    Version: 4.7.8.0
    Command line: A:\EmbyServerProgram\system\EmbyServer.dll
    Operating system: Microsoft Windows 10.0.22621
    Framework: .NET 6.0.9
    OS/Process: x64/x64
    Runtime: A:/EmbyServerProgram/system/System.Private.CoreLib.dll
    Processor count: 12
    Data path: A:\EmbyServerProgram\programdata
    Application path: A:\EmbyServerProgram\system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Cancelling connection to https://vip-api.opensubtitles.org/xml-rpc due to a previous timeout.
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
       at OpenSubtitles.OpenSubtitleDownloader.SendRequestAsync(ReadOnlyMemory`1 request, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleDownloader.Login(CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleDownloader.Search(SubtitleSearchRequest request, CancellationToken cancellationToken)
       at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: Void MoveNext()

[Luke 42077]

Hi there, can you please attach the complete emby server log file? Thanks.

[DrQuinn69 4]

Luke, thank you for the quick response. It's my first time posting a question as Emby has been rock solid, kudos. Is there anything I should "wash" out of my logs for  privacy concerns prior to uploading? 

[Luke 42077]

Hi, I received the log over PM. Are you using a VPN?

[DrQuinn69 4]

Yes, the VPN connects to a USA based server, not overseas. 

[Luke 42077]

Can you try this without the VPN, for comparison purposes?

[DrQuinn69 4]

Luke, thank you for your help. I will give it a try and report back. 

[DrQuinn69 4]

I tried without using my VPN and now the subtitles task runs without issue. Thank you for all your help.