Emby Theater on XBOX Not Showing all posters

[Scott310 137]

Hey guys. I just ran into a problem with both of my Xbox's. Emby suddenly stopped showing a majority of movie posters and some actor photos. They show up just fine on other clients. Its only the xbox's that are having this issue. Any idea what it could be?

 

Edit: I should note that I'm almost to the max on my storage at the moment. That may have something to do with it. But fire tv and roku show the posters just fine

Edited October 21, 2022 by Scott310

[Luke 42077]

Hi, please attach the emby server log from when this happened. Thanks.

[Scott310 137]

Hey @Luke  sorry it took me so long to reply. I opened emby theater on Xbox and here is the log.  Sorry I didn't send it to begin with. I wasn't sure if this would show in the logs.

 

 

embyserver.txt

Edited October 25, 2022 by Scott310

[Luke 42077]

What time did the problem occur? Are you on Xbox Insider?

[Scott310 137]

No I'm not on insider. This is and issue that has been going on for days and it's only on XBOX. It was about 4 or 5 hours ago. Right before I made the post. Also it always the same backdrops that won't show. Its a large part of my collection that won't show on Xbox. Every other client works perfectly. It weird. It was working perfectly one day and not the next. I made no changes to my system.

Edited October 26, 2022 by Scott310

[Luke 42077]

Can you try clearing application data, and then if it happens again, attach a new emby server log? Thanks.

[Scott310 137]

I uninstalled the app and reinstalled it if that's what you meant or did you mean the sever app data? I attached a log.

also just for kicks I tried Ember for Emby on Xbox and all the posters showed just fine

 

 

embyserver(1).txt

Edited October 26, 2022 by Scott310

[Luke 42077]

@FrostByte are you able to reproduce?

[FrostByte 5392]

1 hour ago, Luke said:

@FrostByte are you able to reproduce?

No, I just went through all the screens and every poster loaded very quickly.  None were missing.

[FrostByte 5392]

I'm on 1.1.457 and server beta .13

[Scott310 137]

I had a similar issue to this once with fire tv. The only thing that worked for me was removing emby server completely and reinstalling it with backup config. Then running a fresh scan on the media. I was really hoping to avoid having to do that. 

[Scott310 137]

Hey @Luke I just wanted to report back. The latest update seems to have fixed the issue. Not sure how that happened but I'll take it. lol