Live TV takes about a minute to play a channel

[O19GP 7]

I recently switched from Mediaportal to the DVBviewer plugin, as MP caused some issues with scrambled channels, and DVBViewer works well with Digital Devices card. 

However on some devices it takes a long time to play a live TV channel, and I've noticed that the log is showing lots of errors. Would someone be able to have a look and advise on what's causing this?

Thanks!

embyserver.txt

[Luke 42077]

Hi, what time was the problem experienced?

[O19GP 7]

Hi Luke, around 13.29. I pulled the logs shortly after, so nearly at the end.

Thanks for looking into this!

[O19GP 7]

Hi Luke, did you find an explanation for the delay in the logs? Thanks!

[O19GP 7]

@Luke?

 

[Luke 42077]

Are you still running into this?

[O19GP 7]

Hi @Luke, yes this is still an issue. Thanks for looking into it.

[Luke 42077]

How does it compare when you're on the local network?

[O19GP 7]

The issue only occurs on my LG TV.
If I open a browser it’s quicker, also on iOS devices.
 

Though on my iPhone I have no sound.

[O19GP 7]

Hi @Luke, can you tell me if you need more info? The issue remains.

[O19GP 7]

Would anyone be able to assist with this? It's clearly not functioning as intended. Thanks!

[ebr 16169]

@cayars

[Luke 42077]

Hi, we are looking into improving this. Thanks.

[O19GP 7]

Hi Luke, thanks a lot for this feedback. So nothing that's wrong at my end? And, not to sound impatient, but roughly what timeframe would you be looking at? Thanks!

[Luke 42077]

48 minutes ago, thijsemby said:

Hi Luke, thanks a lot for this feedback. So nothing that's wrong at my end? And, not to sound impatient, but roughly what timeframe would you be looking at? Thanks!

Can you please provide a new log example, making sure to accompany the ffmpeg log with it? Thanks.

[O19GP 7]

21 minutes ago, Luke said:

Can you please provide a new log example, making sure to accompany the ffmpeg log with it? Thanks.

Here you go

embyserver.txt ffmpeg-transcode-b6b78bc6-cbf4-4cc4-a81f-11e091d63bc2_1.txt

[Luke 42077]

23 minutes ago, thijsemby said:

Here you go

embyserver.txt 899.06 kB · 0 downloads ffmpeg-transcode-b6b78bc6-cbf4-4cc4-a81f-11e091d63bc2_1.txt 40.02 kB · 0 downloads

Are you sure this was the only ffmpeg log that was created as part of the playback attempt?

[O19GP 7]

3 minutes ago, Luke said:

Are you sure this was the only ffmpeg log that was created as part of the playback attempt?

Sorry I falsely assumed you just needed the last one at that point. I think all these logs are from that moment. Does this help?

ffmpeg-transcode-d5e27e15-c5b6-4ab5-88e2-6996125d6d8c_1.txt ffmpeg-transcode-0d3db8a8-4f20-420d-b43a-27a8d46bbf62_1.txt ffmpeg-transcode-9f9883fb-38ac-4c48-9c07-cf55ee79e112_1.txt ffmpeg-transcode-22e5bf13-ffee-4a86-9e97-1d99a1c1fdb0_1.txt ffmpeg-transcode-06df1f4e-e652-417e-87ae-c94d63414b86_1.txt ffmpeg-transcode-4dd59774-a48c-43a6-9ec0-35d1971c1d97_1.txt ffmpeg-transcode-99734c2e-8c5e-46c4-9229-10ac9746a216_1.txt ffmpeg-transcode-54874969-1228-4511-8c6d-6c4c1de8aba0_1.txt ffmpeg-transcode-ba1e9628-bf3f-4690-b504-6d1d8de490fd_1.txt ffmpeg-transcode-414d8d53-aa29-40f4-bd8d-52a92e5099df_1.txt ffmpeg-transcode-86f8fdae-4748-4bf4-81a9-ac60be01219f_1.txt

[Luke 42077]

OK. Are you able to try the 4.8 beta server and see how that compares?

[O19GP 7]

Sure, how can I do so without doing a clean install?

[Luke 42077]

You can just install over the top.

[O19GP 7]

12 minutes ago, Luke said:

You can just install over the top.

Hmm I downloaded embyserver-win-x64-4.8.0.19.7z but when I extract it, it's not an installer that would overwrite my existing install? Sorry for the novice question, but how do I install over the top? 

[Luke 42077]

6 hours ago, thijsemby said:

Hmm I downloaded embyserver-win-x64-4.8.0.19.7z but when I extract it, it's not an installer that would overwrite my existing install? Sorry for the novice question, but how do I install over the top? 

The beta installer is on our website:

https://emby.media/windows-server.html

[Happy2Play 9780]

6 hours ago, thijsemby said:

Hmm I downloaded embyserver-win-x64-4.8.0.19.7z but when I extract it, it's not an installer that would overwrite my existing install? Sorry for the novice question, but how do I install over the top? 

You would replace/rename the current system folder with the one in the zip or run the installer Luke like and it will rename system folder to system.old and apply the new system folder.

C:\Users\TV\AppData\Roaming\Emby-Server\system

[O19GP 7]

Thanks for clarifying this, I'm now running beta. Performance is the same, still over a minute to play live TV. Logs attached.

ffmpeg-transcode-bbb03336-f6de-46ae-a3cc-f423831a4994_1.txt ffmpeg-transcode-6dd15cea-b5ef-4497-b675-12a58e1830d6_1.txt ffmpeg-transcode-2558d402-554a-4481-9924-563e0863b9b8_1.txt ffmpeg-transcode-600c4e29-275b-44aa-8541-672e08caa6d7_1.txt ffmpeg-transcode-eedb9c16-1bff-4136-9904-f5c047a940d2_1.txt ffmpeg-transcode-7ee667f9-5902-413e-85b6-42a23c7b1fbb_1.txt ffmpeg-transcode-5a22351e-5b0f-4bf1-a1ff-f9ff6c349b66_1.txt ffmpeg-transcode-56446e8e-4580-4856-ae54-69903732a85a_1.txt ffmpeg-transcode-894b0d68-9b38-428b-b241-f7326ec9243c_1.txt ffmpeg-transcode-7c88757f-301d-4129-9070-0e38e323f8aa_1.txt ffmpeg-transcode-0d4741f2-9c10-4c8a-af45-58ecb2600a05_1.txt ffmpeg-transcode-4b0057bd-a992-4c90-bc70-f44bddc9648b_1.txt ffmpeg-transcode-5d77c179-45d0-47ca-aec0-077efb4e9eb9_1.txt ffmpeg-transcode-c4af7b10-c0b6-40c1-8f68-a30705ff9670_1.txt embyserver (1).txt