HDR content looks very dim and grey when direct playing

[NathanRT 0]

Hi,

My TV is a 4k Samsung 43" AU7100, with HDR10+ (Apparently?)

I recently started watching House of the Dragon, I have a 4k copy with HDR but it comes out looking incredibly dim and unsaturated. I have tried to my own research and I've pieced a few things together but my solution doesn't seem very good, I'm sure there is a better way haha. I have the Emby premiere pass and have used the tone mapping option, but that only works when transcoding the video, and from what I've read the only way to force that is to lower the bitrate considerably. 

If I lower the bitrate and enable tone mapping it looks much more liked I'd expect it to, but so far that's the only thing I've found to work, and the more I try and dive now the more technical terms and jargon starts coming into play. Any help would be greatly appreciated, I just want to watch it in 4k and it look normal 

[Abobader 3470]

Hello NathanRT,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

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Emby Team

[RanmaCanada 500]

Since its a Samsung I would first check in the TV settings if HDR is even enabled.  Second, are you using the Tizen app, or are you using a third party device to playback your content.

[visproduction 316]

Nathan,  I have not found a way for it to do HDR when anything arrives via wireless or Ethernet.  It might be a Samsung choice.  I look forward to see if anyone posts an answer with a fix.

Edited October 8, 2022 by visproduction

[Luke 42085]

@NathanRT 

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[rbjtech 5284]

Just tried HDR10 and HDR10+ on my sons Samsung TV - while the TV itself does not indicate it's HDR - it most definitely is as I have a multi version (a 1080p SDR version) alongside (as well as a DV version) and playing one after another, the colours on the HDR10/10+ version (as well as the resolution obviously) are much more rich/deep.    DV obviously doesn't work properly (purple/green mess) as Samsung do not support this HDR mode.

TV is a 2 year old UE43TU7100KXXU