LG Emby App - Playback Error - No compatible streams

[kellerduell 8]

Hello all,

Recently I've had the problem that on my LG TV the Emby app no longer plays some files, a spinning circle is visible and the error message "Playback error - No compatible streams are currently available."

If I play the files with the browser, then everything runs.

The server runs on a QNAP NAS and the latest Emby version 4.7.8.0 is installed.

Does anyone have any advice? How I can get Emby running on the LG again?

embyserver.txt ffmpeg-transcode-5a059799-5c9e-4cc2-b827-0ddc9ef2c5e5_1.txt

Edited October 7, 2022 by kellerduell

[Luke 42077]

On 10/7/2022 at 5:14 AM, kellerduell said:

Hello all,

Recently I've had the problem that on my LG TV the Emby app no longer plays some files, a spinning circle is visible and the error message "Playback error - No compatible streams are currently available."

If I play the files with the browser, then everything runs.

The server runs on a QNAP NAS and the latest Emby version 4.7.8.0 is installed.

Does anyone have any advice? How I can get Emby running on the LG again?

embyserver.txt 328.58 kB · 1 download ffmpeg-transcode-5a059799-5c9e-4cc2-b827-0ddc9ef2c5e5_1.txt 20.69 kB · 6 downloads

Hi @kellerduell are you still having an issue with this? Have you updated to Emby Server 4.7.10 ?

[kellerduell 8]

Hi Luke,
everthing is updatet and it doesn't work.
Only when I deactive the subs.
And that is not satisfying

[Luke 42077]

Hi, it is resolved for the next update to the emby LG app. Thanks.

[kellerduell 8]

Did you know at what time this will be released?
And what is the release number?

[Luke 42077]

15 minutes ago, kellerduell said:

Did you know at what time this will be released?
And what is the release number?

As soon as it gets through LG review. It will be 1.0.37, or greater if they happen to fail the current submission for whatever reason.

[Luke 42077]

Emby for LG TV's 1.0.37 has been released. Stay tuned to the blog for the release announcement.

Can you please try out the new update and let us know how it compares? Thanks !

[kellerduell 8]

Yesterday I tried it out, the first time I tried it there were still playback problems.
I will test it further and report back.

[kellerduell 8]

There is still a playback error included, see the picture and the attached logs.
When will this bug finally be fixed?

 

embyserver.txt ffmpeg-transcode-d1618aa9-dd91-4b22-a3aa-ca80404e9e26_1.txt

[Luke 42077]

10 minutes ago, kellerduell said:

There is still a playback error included, see the picture and the attached logs.
When will this bug finally be fixed?

 

embyserver.txt 474.97 kB · 0 downloads ffmpeg-transcode-d1618aa9-dd91-4b22-a3aa-ca80404e9e26_1.txt 17.82 kB · 0 downloads

Hi, are you able to update to Emby Server 4.7.11 to see if that might help?

[kellerduell 8]

A few minutes ago I've updated the server to 4.7.11.0 but it doesn't help.
The bug is the same.....
...the circle turns round and round and so on, over 1 Minute and then the same "Playback Error".

Edited December 27, 2022 by kellerduell

[ManelN 0]

Hi Luke.

It doesn't work for me either.
And in the control panel it does not appear as reproduction.
If I change the audio, playback appears and I can see that it plays but it tells me that it does DTS direct (LG APP cannot) so I indicate DTS audio again in LG APP and it stops and AC3 direct appears on the control panel. If I have server 11

ffmpeg-transcode-9441736e-1f79-4a6e-95de-e7d07e4a2e22_1.txt embyserver.txt

[ManelN 0]

Now it shows, time after not playing, the playback in truehd continues to show on the panel (it also happens with DTS), the "No" playback, Ironman DTS in APP LG Attached photo

[kellerduell 8]

In my case, the error message comes when I activate the subtitles. If they are not activated, the LG app plays the video.

[Mcc41 0]

Tenho o mesmo problema certos filmes não lê  faz loading loading e dá erro no final 

[Luke 42077]

On 12/28/2022 at 6:55 AM, kellerduell said:

In my case, the error message comes when I activate the subtitles. If they are not activated, the LG app plays the video.

@kellerduell 

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[kellerduell 8]

Hi Luke,
I bought a new LG Model and installed the Emby App. It's the same issue.
I've attached the Log-Files.

embyserver.txt ffmpeg-transcode-02877719-6158-4a4b-bac5-3cf97eb5b1ed_1.txt

[Luke 42077]

On 2/11/2023 at 11:30 AM, kellerduell said:

Hi Luke,
I bought a new LG Model and installed the Emby App. It's the same issue.
I've attached the Log-Files.

embyserver.txt 1.15 MB · 0 downloads ffmpeg-transcode-02877719-6158-4a4b-bac5-3cf97eb5b1ed_1.txt 16.47 kB · 0 downloads

@kellerduell did you configure the server transcoding option to not allow subtitle extraction on the fly? Try turning that back on.

[kellerduell 8]

This option was never selected in my case, see the attached Screenshot.

[Luke 42077]

11 hours ago, kellerduell said:

This option was never selected in my case, see the attached Screenshot.

Hi, this option is enabled by default so you must have unchecked it at some point. Try turning it back on and let us know how things compare. Thanks.

[kellerduell 8]

Hello Luke,
this setting, that the check mark was set has shown effect.
There were no playback errors during the first test and the subtitles were also displayed. Since I do not have so much time today I will test it tomorrow more extensively. Since I still have a film in memory, which also had playback problems.

Will report soon...

[FredrikT 24]

Interesting. I have the same exact problem, but I have this option enabled.

For me this problem is with all my media files. Also on a brand new LG tv