Ladiesman0217 14 Posted September 27, 2022 Posted September 27, 2022 (edited) Version 3.2.75 Google Pixel 4 XL When I click the plus or minus on the subtitle offset it does not do anything. I've tried restarting the app multiple times and tried multiple different videos it just doesn't do anything. As a side note unrelated to the issue with subtitle offset, the latest upgrade to the Android app is amazing, great work guys! Edited September 27, 2022 by Ladiesman0217
Luke 42077 Posted September 27, 2022 Posted September 27, 2022 Hi, thanks for reporting. We'll take a look.
Ladiesman0217 14 Posted October 10, 2022 Author Posted October 10, 2022 I have 3.2.77 version now and the offset buttons work but it doesn't actually offset the subtitles. Just wanted to provide feedback on the newer release
Ladiesman0217 14 Posted October 11, 2022 Author Posted October 11, 2022 An update to my last post. It looks like the offset buttons are working for some subtitles but not all. But the issue of the subtitles not actually getting offset remains.
Luke 42077 Posted October 12, 2022 Posted October 12, 2022 On 10/11/2022 at 12:08 AM, Ladiesman0217 said: An update to my last post. It looks like the offset buttons are working for some subtitles but not all. But the issue of the subtitles not actually getting offset remains. Hi, can we please look at an example? How to Report a Problem Thanks !
Ladiesman0217 14 Posted October 12, 2022 Author Posted October 12, 2022 Is there a way to send logs privately?
Luke 42077 Posted October 12, 2022 Posted October 12, 2022 Hi, you can PM them, but newer versions of the server have a log anonymization feature built-in.
Ladiesman0217 14 Posted October 12, 2022 Author Posted October 12, 2022 Logs sent via PM with steps I took to reproduce the issue.
Luke 42077 Posted October 24, 2022 Posted October 24, 2022 HI, are you still having an issue with this? I tested and it seems to be working for me.
Ladiesman0217 14 Posted October 24, 2022 Author Posted October 24, 2022 Just tested it again and still having the same issue using the android app, version 3.2.82. When I push the offset + and - buttons nothing happens.
Ladiesman0217 14 Posted January 10, 2023 Author Posted January 10, 2023 Luke, I just wanted to update this thread and let you know that as of version 3.2.90 subtitle offset is working in the Android app for me. 1
Luke 42077 Posted January 10, 2023 Posted January 10, 2023 12 hours ago, Ladiesman0217 said: Luke, I just wanted to update this thread and let you know that as of version 3.2.90 subtitle offset is working in the Android app for me. That's interesting. We didn't really find any fix or change to make for this, but thanks for the feedback.
Ladiesman0217 14 Posted January 11, 2023 Author Posted January 11, 2023 So I was a little premature in stating that the issue was resolved. The subtitle offset buttons work now and I can change them plus or minus but they don't actually change the subtitles themselves. Sorry about the false resolution. 1
Chiholam 3 Posted March 6, 2024 Posted March 6, 2024 Jumping on this thread to note that the subtitle time offset does not work on the Amazon fire tv app. Can click and increase and decrease time but no effect
Luke 42077 Posted March 6, 2024 Posted March 6, 2024 2 hours ago, Chiholam said: Jumping on this thread to note that the subtitle time offset does not work on the Amazon fire tv app. Can click and increase and decrease time but no effect @Chiholam Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! 1
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