Bbox Miami and vertical green line (with poor image quality)

[binerf 2]

Hello,

Since I've change internet provider, I now run Emby client on Bbox Miami (AndroidTV  IPTV box connected to TV)

For some videos, after a a random period, sound remains OK but image freezes.

For some videos, a vertical green appears on screen and another horizontal one in the bottom of screen, and also image quality is really degraded (cf screenshot).

Server version: 4.7.6.0

App logs sent around 12:44:00 UTC-5.

Thanks in advance for your help !

 

 

embyserver.txt

[Luke 42078]

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[binerf 2]

Hi Luke,

Thanks for your attention.

Actually, I don't know how to install this version as Google play indicates (on their website) that this version is not compatible with my device... So I cannot install it remotely.

And in Google play app from my device, Emby for Android is not available.

 

[ebr 16182]

Hi.  Is that device still running Android 4.2?

[binerf 2]

Hi @ebr

Photo of AndroidTV version running on that box (it's in french but I think you guess :-)).

[Luke 42078]

Wow, how old is that device?

[binerf 2]

Actually, I received my box from my internet provider, 2 weeks ago.

 

[Luke 42078]

On 9/26/2022 at 1:42 AM, binerf said:

Hi Luke,

Thanks for your attention.

Actually, I don't know how to install this version as Google play indicates (on their website) that this version is not compatible with my device... So I cannot install it remotely.

And in Google play app from my device, Emby for Android is not available.

 

You have to download the apk from our website and sideload that. Can you try that?

[ebr 16182]

Hi.  The TV app (the one in the store) is not supported on that version of Android.  I'm surprised you got it to install and run at all actually.  It requires at least Android 5.1.

[binerf 2]

Ok, so I managed to install this version on my box: emby-android-google-armeabi-v7a-release.apk

But same problem with green lines...

[binerf 2]

On 9/27/2022 at 5:20 PM, ebr said:

Hi.  The TV app (the one in the store) is not supported on that version of Android.  I'm surprised you got it to install and run at all actually.  It requires at least Android 5.1.

Hi,

I'm struggling with my provider and its technical support to get information regarding the Android version this box can support.

Could you confirm that Emby (for Android TV) should work on Android > 5.1 (not the kernel version but the Android version) please ?

It seems that this box is running Android 8.0.0 with kernel version 4.1 (or maybe I misunderstand information on the screenshot I've attached to this post)

Thank you in advance.

[Luke 42078]

Android 5.1 is fine,yes.

[binerf 2]

OK thanks Luke; so basically, Emby should work on this equipment right ?

[ebr 16182]

4 hours ago, binerf said:

OK thanks Luke; so basically, Emby should work on this equipment right ?

Well, it won't be prevented from working due to the OS version but there could be other things about this custom box that may not be compatible.  You will just need to try it.

[binerf 2]

6 minutes ago, ebr said:

Well, it won't be prevented from working due to the OS version but there could be other things about this custom box that may not be compatible.  You will just need to try it.

Thanks for your feedback ebr.

So back to the first post of this thread...

[Luke 42078]

@binerf how has this gone? Are you still having an issue?

[binerf 2]

Hello @Luke

Issue still remains. Any idea how to fix it?

[Luke 42078]

Have you updated to Emby Server 4.7.9? Are you still having an issue with this?