Emby premier

[LuisMiguell 1]

Good afternoon everyone, I have an active subscription to emby premium but I can't access it away from home. The subscription is active until 2/10. I have already restarted the emby server and nothing.

[Luke 42077]

hi there, can you please describe your issue in more detail? Thanks !

[LuisMiguell 1]

I have the paid service until 07-10-2022 but I don't know why I stopped having the service outside the house. outside the house I can not access the emby .

[LuisMiguell 1]

Can someone give me the email contact of the emby programmers 
I can't access it outside the house
 I made a new monthly subscription and it doesn't work 
it only works inside the house it stopped working,
 can you help me please

[ebr 16169]

Hi.  External access does not require Premiere but it does require proper network setup.  Have you ensured your router is configured properly?

https://support.emby.media/support/solutions/articles/44001849007-connectivity

[LuisMiguell 1]

yes it is configured correctly it was working it stopped from one moment to the next .  all users outside the home are no longer able to access .  I do not understand why.

[LuisMiguell 1]

Good morning, I've solved the situation, restart the router and it's working again, I don't understand why but it's already working outside the house, thanks for those tips.