Android TV app on Sony Bravia will not connect

[Mousey369 6]

Hello,

Today my Sony Bravia received a software update and since then I cannot log into my emby server form android TV app. The android app on my phone seems to work fine. Upon startup, the emby app gives a volley error, and my previously saved credentials are no longer there. I enter them manually, and on the server dashboard i can see authentication was successful, but the TV app does not load. I have already done a reinstall of the app and that changed nothing. Any idea what could cause this?

[ebr 16176]

1 hour ago, Mousey369 said:

app gives a volley error,

Exactly what does the message say?

On the manual login screen, is there a "Send Logs" button?

[Mousey369 6]

Yes there is a send logs button. I will do that now.

[ebr 16176]

3 hours ago, Mousey369 said:

I will do that now.

Please cause the error first and then, when you do, please tell me exactly what time you pressed the button.

Thanks.

[Mousey369 6]

14 hours ago, ebr said:

Please cause the error first and then, when you do, please tell me exactly what time you pressed the button.

Thanks.

I did it at the exact moment I posted that.

[Mousey369 6]

Update: It worked normally this morning and logged me in. Then I closed the app and opened it again and the behavior happened again. At this moment I have sent a log.

[ebr 16176]

The attempt to reach your server is timing out.  Is your server IP address 192.168.1.10:8096?

[Mousey369 6]

1 hour ago, ebr said:

The attempt to reach your server is timing out.  Is your server IP address 192.168.1.10:8096?

Yes it is. And there is nothing wrong with the TV's network connection as I can use my other streaming apps with no issue. Additionally, my android phone can also connect to the server without issue.

 

 

 

 

[ebr 16176]

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[Mousey369 6]

Update: It has started randomly working. Not sure what changed as I didn't make any changes. But solved for now

Edited September 22, 2022 by Mousey369