New installation not working with selected subtitles

[Luke 42077]

14 minutes ago, XDavidT said:

I’ve added it to movies folder but I cant see it on the tv

Hi, where are you looking for it? How does the web app compare? Did you run a library scan?

[XDavidT 15]

6 minutes ago, Luke said:

Hi, where are you looking for it? How does the web app compare? Did you run a library scan?

Forgot to scan, thx.

here is the logs and video

ffmpeg-transcode-2525136f-5d37-4684-a595-31c68965aac1_1.txt ffmpeg-transcode-38b1c06f-712c-4306-9527-232040c3a5ec_1.txt ffmpeg-transcode-3142f3cb-541b-4a5e-880d-c43be97cf565_1.txt embyserver.txt

[SamES 1057]

Sorry, I think I must have sent you the wrong link.  That file didn't have an audio track which has messed up our test.  Can you please try this one?  It's a little longer, but not huge.  It should DirectPlay

http://distribution.bbb3d.renderfarming.net/video/mp4/bbb_sunflower_1080p_30fps_normal.mp4

[XDavidT 15]

On 12/8/2022 at 1:05 PM, SamES said:

Sorry, I think I must have sent you the wrong link.  That file didn't have an audio track which has messed up our test.  Can you please try this one?  It's a little longer, but not huge.  It should DirectPlay

http://distribution.bbb3d.renderfarming.net/video/mp4/bbb_sunflower_1080p_30fps_normal.mp4

sorry for the late reply- but I've tried to check this one today but emby app not open since "Validation has expired"
Do I need to get a new zip of emby for samsung?

[Luke 42077]

21 minutes ago, XDavidT said:

sorry for the late reply- but I've tried to check this one today but emby app not open since "Validation has expired"
Do I need to get a new zip of emby for samsung?

Hi, yes you do.

[XDavidT 15]

6 minutes ago, Luke said:

Hi, yes you do.

The last one you custom made, I tried to install it again with same results 

[Luke 42077]

46 minutes ago, XDavidT said:

The last one you custom made, I tried to install it again with same results 

Which last one? When did you download it?

[SamES 1057]

8 hours ago, XDavidT said:

The last one you custom made, I tried to install it again with same results 

You can just use the standard USB download, we don't need the custom one now, that was just for test.  Thanks

[XDavidT 15]

On 12/21/2022 at 7:31 AM, SamES said:

You can just use the standard USB download, we don't need the custom one now, that was just for test.  Thanks

Thx, I've just installed the last one, and seem subtitles working now!!

But sorry to be the bad news, I've tried first to go into stats for nerds, but I can't go up on the menu, but it's another new bug.

https://photos.app.goo.gl/9DJ43Wau4rnK3MXP9

[SamES 1057]

2 hours ago, XDavidT said:

Thx, I've just installed the last one, and seem subtitles working now!!

But sorry to be the bad news, I've tried first to go into stats for nerds, but I can't go up on the menu, but it's another new bug.

https://photos.app.goo.gl/9DJ43Wau4rnK3MXP9

Great, sounds like we found the problem, thanks for your help.

@Luke are you aware of any recent issues or changes that would cause issues navigating to the control line above the progress bar on the OSD?

I've not seen it reported anywhere, but you may have fixed it already.

[XDavidT 15]

58 minutes ago, SamES said:

Great, sounds like we found the problem, thanks for your help.

@Luke are you aware of any recent issues or changes that would cause issues navigating to the control line above the progress bar on the OSD?

I've not seen it reported anywhere, but you may have fixed it already.

I don't think he fixed it, since I downloaded today the latest version

[SamES 1057]

18 minutes ago, XDavidT said:

I don't think he fixed it, since I downloaded today the latest version

It might be fixed on other platforms but not yet updated in the Samsung client, that’s what I meant. Sorry for the confusion.