Can't play some video HEVC on FireTV and Android App

[loripod 2]

Hi guys, i can't play my video converted on HEVC from Handbrake 1.5.1 on emby from Fire TV and Android mobile app and Chrome Browser.

When i press the play button, emby client showing a message error:

No compatible broadcast is currently available. Please try again later or contact your System Administrator for clarification.

how can i convert my videos to HEVC with Handbrake without consequences? Are there any parameters to respect?
I state that on the Tizen client I can see them perfectly.

[Luke 42078]

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[loripod 2]

Hi Luke, thanks for reply.

I followed your instructions, unfortunately also in this case I get the same warning from the client.

[loripod 2]

On 9/16/2022 at 5:59 PM, Luke said:

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

Hi Luke, there are some news?

[ebr 16176]

Can you please attach any ffmpeg logs that were created when you got that error?

[loripod 2]

Hi ebr,

unfortunately there is no ffmpeg log, attach the screenshot of the logs list on server, I hope it will be of help to you.
Let me know if i do other tests.

[ebr 16176]

Have you disabled transcoding?  Please attach the server log from when that error occurred and indicate at what time it was.

Thanks.

[loripod 2]

On 9/24/2022 at 11:48 PM, ebr said:

Have you disabled transcoding?  Please attach the server log from when that error occurred and indicate at what time it was.

Thanks.

Hi ebr sorry for late, the transcoding is disable.  In attached log file.

Thank you

log emby h265.log

[ebr 16176]

1 hour ago, loripod said:

the transcoding is disable

Okay, as it says in the text below that option, that can cause things to not play properly.  Please enable that option, play one of these items and then post the ffmpeg log(s) that are produced from that.

Thanks.

[loripod 2]

I eneble that option but there aren't changes.

I have a Synology DS218play with DMS 6.2.4-update6

log emby h265 transcoding enable.log

[ebr 16176]

Hi. Looks like these options are still disabled. 

User policy for Annamaria. EnablePlaybackRemuxing: False EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: False

[loripod 2]

Hi ebr!

sorry i forgot to restore permission transcoding on that account.

I do the test, log attached.

ffmpeg-transcode-d0e729d1-052e-474e-b371-cbc9efbf54c8_1.txt ffmpeg-transcode-9cc48652-9fbc-43ea-b240-81f6fabc50be_1.txt ffmpeg-transcode-0765ea05-ceff-4708-bbc3-0263bcee50cd_1.txt ffmpeg-transcode-08a26e10-aef3-485b-a18c-d3f7693e165b_1.txt embyserver trasconding success.log

[ebr 16176]

Were all of those logs generated from a single playback?

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

[loripod 2]

20 minutes ago, ebr said:

Were all of those logs generated from a single playback?

Yes.

20 minutes ago, ebr said:

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

directly from the playback OSD? Just done.

PS: Time send logs 9:33 (UTC-5), Emby username Annamaria

Edited September 30, 2022 by loripod

[ebr 16176]

Hi. Are these recordings that you have converted?  They have both a closed caption track and SSA subtitles which is a strange combination.

If you don't select the closed caption track, does it play?

[loripod 2]

Yes, I personaly converted this video using Handbrake, look first post on topic.

You mean the subtitle? There is two track for new dub and old dub. Maybe are this the reason to be is a strage combination?

If i select off to the subtitle tab and press play Emby crash after 10 seconds. 

[ebr 16176]

10 minutes ago, loripod said:

If i select off to the subtitle tab and press play Emby crash after 10 seconds

Have you tried this with the side-loaded standard app?

[loripod 2]

13 minutes ago, ebr said:

Have you tried this with the side-loaded standard app?

On side-loaded standard and FireTV app with subtitle tab "off" Emby played the file in trasncoding.

[Luke 42078]

22 minutes ago, loripod said:

On side-loaded standard and FireTV app with subtitle tab "off" Emby played the file in trasncoding.

Is that a problem?

[loripod 2]

the problem is: I can't play these files on Emby is there a preset to respect to convert a file from h264 to h265 can be played in direct play without transcoding?  (My NAS is not performing for these tasks) Excuse me if I was not explicit enough in the request.

Thanks

[ebr 16176]

49 minutes ago, loripod said:

is there a preset to respect to convert a file from h264 to h265 can be played in direct play without transcoding?

That depends on the capabilities of the device  on which it is being played.  You would need to be sure you stay within those capabilities for bitrate, framerate, etc.

[Luke 42078]

4 hours ago, loripod said:

On side-loaded standard and FireTV app with subtitle tab "off" Emby played the file in trasncoding.

Did you explore the stats feature in the video player to learn why it was transcoding?