Nvidia Sheild - Closed Captions Issue

[mike3821 67]

To start off, I'm only seeing this behaviour on the latest stable release of the Nvidia Shield app.

- When I go to enable CC it will come back with "Unable to load subtitle".
- I test on my phone, laptop, etc. It works fine, same channel, same everything.

Edited September 6, 2022 by mike3821

[ebr 16169]

Hi.  Is the phone transcoding while the Shield is direct streaming?  If you use Playback Correction on the Shield to cause transcoding, does it work then?

[mike3821 67]

5 hours ago, ebr said:

Hi.  Is the phone transcoding while the Shield is direct streaming?  If you use Playback Correction on the Shield to cause transcoding, does it work then?

Play method is transcoding and subtitles do not load.

[ebr 16169]

This is with Live TV?  What is the channel and source?

We have discovered there are certain types of closed captions that still do not work properly in some of the players.

[mike3821 67]

4 minutes ago, ebr said:

This is with Live TV?  What is the channel and source?

We have discovered there are certain types of closed captions that still do not work properly in some of the players.

Some channels are working I guess but the subtitles are way behind…

[mike3821 67]

So I’m looking at a recording and subtitle won’t play, but on my iPhone it works.

Edited September 6, 2022 by mike3821

[mike3821 67]

Using an external player vlc, subtitles work.

[ebr 16169]

These are actually closed captions from Live TV, correct?  As opposed to subtitle streams (srt, etc.) from ripped media.

[mike3821 67]

14 minutes ago, ebr said:

These are actually closed captions from Live TV, correct?  As opposed to subtitle streams (srt, etc.) from ripped media.

Correct, Live TV and Live TV recordings.

CC works on the channels when viewing in a web browser. So this looks like it's the android client issue.

Edited September 7, 2022 by mike3821

[Luke 42077]

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

[mike3821 67]

8 minutes ago, Luke said:

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

Tried a few channels and CC doesn’t work but it also doesn’t display an error.

[Luke 42077]

Hi, yes we've found there are some cases on android where Exoplayer does not detect closed captions, and we are looking into it. Thanks.

[Luke 42077]

Hi, can you please try this build and see how things compare?

Thanks !