Remote Server not connecting

[Guest BogartManor]

I have been problems connecting my remote server to any device outside of my home network. Yes I have Emby Premiere. It won't connect to my phone, work computer nothing. I keep getting a message saying it can't connect. Any help????

[Abobader 3470]

Hello BogartManor,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[pwhodges 2014]

Have you been through the instructions for enabling remote access?

https://support.emby.media/support/solutions/articles/44002137137-remote-setup

Paul

[Guest BogartManor]

The link doesn't work

[pwhodges 2014]

It works fine - I guess you need to work out why you can't see it.

Here's another link with similar information (scroll down for remote access):

https://support.emby.media/support/solutions/articles/44001849007-connectivity

It's on the same Emby server, so if that fails too, you've got a local problem preventing you reaching that server, I guess.

Paul

[Guest BogartManor]

Now that 1st link works. I will try these later. I went through all the settings last night but I'll check again. 

[lstryhrn 7]

Make sure the port, probably 8096 is open, on your router. 8096 is the default emby  port unless you changed it. 

[Luke 42085]

Let us know how you get on. Thanks.

[Guest BogartManor]

Checked Remote Server settings and still will not connect

[moviefan 187]

Can you connect to it internally?  If so, the issue is almost certainly due to port forwarding configuration error on your router.

[Guest BogartManor]

Yes on my home network

[moviefan 187]

Then it's your router configuration that isn't setup correctly.  You should post screenshots of how you are configuring it and what you are trying to connect to remotely if you want help.