Android TV doesn't play certain HEVC files

[VictorPeeters 3]

Some files don't play without transcoding on my Android TV (Bravia). The same files do however play on VLC.

I sent a log from the app at 3:10/3:11 eastern time from the user profile 'Tessy'. I also included server logs. Why is transcoding triggered? The client only says 'Direct Play Error'.

embyserver (5).txt

[VictorPeeters 3]

This is the video file I tried to play. Default android app gives the same behavior.

[ebr 16176]

Hi. The attempt to direct play it failed so it is falling back to transcoding.  How was the item created?

[VictorPeeters 3]

I don't know how it was created. Do the ATV-app logs show the reason why it failed?

[ebr 16176]

It is a fairly generic "Source Error".  I'm guessing it is something in how it is encoded that is unexpected and is then corrected by ffmpeg when transcoding.

[VictorPeeters 3]

It happens with many HEVC files... What could be wrong?

[ebr 16176]

12 minutes ago, VictorPeeters said:

It happens with many HEVC files

All from the same source?

[VictorPeeters 3]

No. Various sources

[ebr 16176]

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[VictorPeeters 3]

Already tried that. It's definitely better, but still doesn't play everything an external player plays. This particular file also doesn't direct play on the app.

[VirulentPip 93]

Seems mostly like the issue I've had for months with the Firestick App.. The native app thinks device cannot play HEVC 10Bit files. 8bit work fine and sideloaded Android app is fine. 

Edited August 26, 2022 by VirulentPip

[VictorPeeters 3]

You're right. It happens mostly with 10 bit

 

 

[VictorPeeters 3]

This one plays fine, however...

 

Edited August 26, 2022 by VictorPeeters

[Luke 42078]

On 8/25/2022 at 11:08 AM, VictorPeeters said:

Already tried that. It's definitely better, but still doesn't play everything an external player plays. This particular file also doesn't direct play on the app.

 Hi, can you please try this version of the android app:

https://www.dropbox.com/s/u1obwrckg4lkjc8/emby-android-google-armeabi-v7a-release.apk?dl=0

And then provide a log from the app by following these instructions: 

Thanks !

[VictorPeeters 3]

Wow. What version is this? It doesn't have the issue, and it works better than the version I had. Are the logs still useful if this version resolves my issue?

[Luke 42078]

On 8/26/2022 at 11:59 PM, VictorPeeters said:

Wow. What version is this? It doesn't have the issue, and it works better than the version I had. Are the logs still useful if this version resolves my issue?

Glad to hear it. Logs are not needed. We'll get the version you have released to the store as soon as we can. Thanks.

[VictorPeeters 3]

Thank you for the great work!