1 Show won't appear in Emby

[FingerlessGlovs 8]

Hi Guys,

I've got a show Vikings: Valhalla, which won't show in Emby. I've tried putting 777 permissions on the folder and files, so I know that isn't the problem, and I can add any other new shows fine, so I assume there's something wrong with Emby gathering metadata about this show. I've also tried the show in a different quality to see if the files were the issue, but that hasn't worked either.

Has anyone else got this problem or can replicate it with their setup?

Using Docker Emby 4.7.6.0

[Happy2Play 9780]

Do you have the logs for when you added this show?

Are there nfo files with media?

Could it be misidentified and multi-versioned into the Vikings?

[FingerlessGlovs 8]

Show is a separate show in TheTVDB and TheMovieDB. No NFO's in the folders. Tried "Vikings - Valhalla (2022)" and "Vikings - Valhalla" as the folder name.

https://thetvdb.com/series/vikings-valhalla

https://www.themoviedb.org/tv/116135-vikings-valhalla

Logs seam to find the show, but doesn't display it, even in metadata. ffprobe is getting data about the files too.

Edited August 20, 2022 by FingerlessGlovs

[Happy2Play 9780]

Where does it not appear?

Is it found with Search or Folder tab?

But have both series in my library without issue.

[FingerlessGlovs 8]

Search, folder, shows. All the ways of finding it, it doesn't appear. It's very odd. Not even listed in Metadata Manager

[Happy2Play 9780]

Can you post the server log as it would have to identified as something else to not be found.

[FingerlessGlovs 8]

I've renamed the folder a few times, trying different ways to it looks to find the folder every time but doesn't show in Emby but looks to be processing it.

Logs: https://paste.aes.pm/?c8e743d6d259203f#CDetFgY83EiS1eZkVUtC1y5KTPLnBbByHJrPLUFWpjz9

[Luke 42077]

Have you checked the parental control settings for the emby user? You may have configured something causing it to be hidden.

[FingerlessGlovs 8]

Changing it fixed it, it was GB-R18, changed to blank and it's now working! THANK YOU!!!

 

[Happy2Play 9780]

That is the only other thing I can think of is what Luke mentioned as all metadata looks correct.

[FingerlessGlovs 8]

Can also see it in Metadata Manager also now.

 

[Luke 42077]

The configured parental rating on the user looks fine, but for the sake of troubleshooting maybe try removing it.

You may also want to check the list view and make sure you haven't applied any filters.

[Happy2Play 9780]

But it is a matter of what "16" is indexed to, but I am guessing "Unknown".

[FingerlessGlovs 8]

1 minute ago, Luke said:

The configured parental rating on the user looks fine, but for the sake of troubleshooting maybe try removing it.

You may also want to check the list view and make sure you haven't applied any filters.

Setting it to blank fixed it.

 

Just now, Happy2Play said:

But it is a matter of what "16" is indexed to, but I am guessing "Unknown".

yeah I guess the mapping is off to GB Rating

 

I don't need the ratings, so leaving it blank is an ok solution to me. I can still see everything else.

[Happy2Play 9780]

@Luke should the 16 be prefixed with country?  As 16 by it self is unknown, correct?

[Luke 42077]

8 minutes ago, Happy2Play said:

@Luke should the 16 be prefixed with country?  As 16 by it self is unknown, correct?

Yea it's just a question of where did the value of 16 come from.

I think the gb-r18 needs to be adjusted as well.