Playback issue on firestick/lg

[damien_c2 7]

Hello, for no reason emby app for firestick/lg keep buffering after investigation the only fix i have find is to reinstall the app and it fix the issue. What could cause the issue ? 

[ebr 16182]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[damien_c2 7]

I have send the log by the emby app for firestick

Playing: Any show or movie 

Time: 22:19

User: Ludovic

[ebr 16182]

10 hours ago, damien_c2 said:

I have send the log by the emby app for firestick

Playing: Any show or movie 

Time: 22:19

User: Ludovic

Hi. There was no playback in that log.  Please play an item for a few seconds until it exhibits the problem.  Then send the log from the app and also provide the server log and any ffmpeg logs that are also created.

Thanks.

[damien_c2 7]

I have send the log by the emby app for firestick

Playing: Any show or movie 

Time: 17:54

User: faucher010

I have also add the log from the server

embyserver.txt

[ebr 16182]

Lots of dropped frames and very slow network response.  Is this a remote machine?  Wireless?

[damien_c2 7]

Hello, you mean the server or the firestick ?

[ebr 16182]

1 hour ago, damien_c2 said:

Hello, you mean the server or the firestick ?

I guess both. Is the stick on a remote location from the server and is it using a wireless connection? I'm assuming the server is hardwired...

[damien_c2 7]

35 minutes ago, ebr said:

I guess both. Is the stick on a remote location from the server and is it using a wireless connection? I'm assuming the server is hardwired...

I have found the issue, it was my ISP. thx for the support !

[damien_c2 7]

On 8/18/2022 at 8:26 AM, ebr said:

Lots of dropped frames and very slow network response.  Is this a remote machine?  Wireless?

Is there anyway i can see in the server log dropped frames ?

[ebr 16182]

16 hours ago, damien_c2 said:

Is there anyway i can see in the server log dropped frames ?

You could use the ADB to tail your log.

[damien_c2 7]

14 hours ago, ebr said:

You could use the ADB to tail your log.

Is it something to worry about:

 

*** Error Report ***
    Version: 4.7.6.0
    Command line: C:\Users\Administrateur\AppData\Roaming\Emby-Server\system\EmbyServer.dll
    Operating system: Microsoft Windows 10.0.17763
    Framework: .NET 6.0.7
    OS/Process: x64/x64
    Runtime: C:/Users/Administrateur/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
    Processor count: 10
    Data path: C:\Users\Administrateur\AppData\Roaming\Emby-Server\programdata
    Application path: C:\Users\Administrateur\AppData\Roaming\Emby-Server\system
    System.ArgumentNullException: System.ArgumentNullException: Value cannot be null. (Parameter 'name')
       at Emby.Server.Implementations.Library.UserManager.GetUserByName(ReadOnlySpan`1 name)
       at Emby.Server.Implementations.Session.SessionManager.AuthenticateNewSessionInternal(AuthenticationRequest request, Boolean enforcePassword, CancellationToken cancellationToken)
       at Emby.Api.UserService.Post(AuthenticateUserByName request)
       at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: MediaBrowser.Controller.Entities.User GetUserByName(System.ReadOnlySpan`1[System.Char])

[Luke 42078]

4 minutes ago, damien_c2 said:

Is it something to worry about:

 

*** Error Report ***
    Version: 4.7.6.0
    Command line: C:\Users\Administrateur\AppData\Roaming\Emby-Server\system\EmbyServer.dll
    Operating system: Microsoft Windows 10.0.17763
    Framework: .NET 6.0.7
    OS/Process: x64/x64
    Runtime: C:/Users/Administrateur/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
    Processor count: 10
    Data path: C:\Users\Administrateur\AppData\Roaming\Emby-Server\programdata
    Application path: C:\Users\Administrateur\AppData\Roaming\Emby-Server\system
    System.ArgumentNullException: System.ArgumentNullException: Value cannot be null. (Parameter 'name')
       at Emby.Server.Implementations.Library.UserManager.GetUserByName(ReadOnlySpan`1 name)
       at Emby.Server.Implementations.Session.SessionManager.AuthenticateNewSessionInternal(AuthenticationRequest request, Boolean enforcePassword, CancellationToken cancellationToken)
       at Emby.Api.UserService.Post(AuthenticateUserByName request)
       at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: MediaBrowser.Controller.Entities.User GetUserByName(System.ReadOnlySpan`1[System.Char])

Please attach the complete emby server log. Thanks.

[damien_c2 7]

15 hours ago, Luke said:

Please attach the complete emby server log. Thanks.

There you go friend. 

embyserver.txt

[Luke 42078]

On 8/21/2022 at 2:52 PM, damien_c2 said:

There you go friend. 

embyserver.txt 29.42 MB · 0 downloads

I would say nothing to worry about. 

@TeamB there's a lot of authentication in this log from EmbyCon and they appear to be missing the username to authenticate.

[TeamB 2438]

partially set up client or corrupt settings file I would guess. Cant reproduce with my test system.

[TeamB 2438]

I think I am able to reproduce this now, will look into it.