Season/ Episodes missing from Emby client UI

[RaptorCentauri 59]

Running v 4.7.6.0 on docker in Unraid

I recently added Season 2 of the series Made For Love. Some odd behavior is happening. The episodes are searchable and playable. However on the series page only Season 1 is shown. Any thoughts on how to fix this so that both seasons are visible?

Thanks.

[ebr 16185]

Hi.  Please show us the exact layout of the files and folders.

[RaptorCentauri 59]

The layout is:

/TV Shows/M/Made For Love (2021)/

then within the folder is the following

 

[Luke 42080]

Hi, that is strange indeed. Can you try refreshing the metadata at the series level and see if that helps? Thanks.

[RaptorCentauri 59]

A metadata refresh at the series level did not solve the issue. I also tried a complete reboot of the server (at the hardware level). This also did not help.

All episodes are on the server and playable, just not showing up in there series for season 2

[Luke 42080]

OK. What you could try is moving the series folder out of your library entirely, running a scan of all libraries to flush out the database, and then adding it back.

[RaptorCentauri 59]

No luck with that. I even tried recreating the nfo files (using tiny media manager). The results are still the same.

[Luke 42080]

5 minutes ago, RaptorCentauri said:

No luck with that. I even tried recreating the nfo files (using tiny media manager). The results are still the same.

What exactly did you do?

When you find them by search, how are you doing that?

[RaptorCentauri 59]

- I removed the series from the library and rescanned. Then put the series back and rescanned. - No Change

- I removed the series, deleted all nfo files and rescanned/ recreated with tiny media manager then put back. - No Change

For search. I am using the built-in. Clicking the magnifying glass on the UI, typing "Made for love" and then clicking the episodes tab on the results.

[Luke 42080]

rescanned how?

[RaptorCentauri 59]

I did scan for library files, refresh metadata (replace option) and replace metadata (search option) on both the library and series level.

[Luke 42080]

None of those are what I had said to do:

Quote

What you could try is moving the series folder out of your library entirely, running a scan of all libraries to flush out the database, and then adding it back.

 

[RaptorCentauri 59]

I missed the "all" before. I retried with that exact methodology and it did not solve the problem. 

[Happy2Play 9782]

Since they appear in search, can you enter a season 2 episode and provide the metadata.

 

[RaptorCentauri 59]

Sure thing

[RaptorCentauri 59]

I also downloaded logs after I correctly followed Lukes instructions. Would those be helpful? Debug logs was NOT enabled.

[Happy2Play 9782]

@RaptorCentauri Nothing stands out in the metadata, but yes logs may help.

[RaptorCentauri 59]

logs attached 

embyserver.txt

[Happy2Play 9782]

There is something going on here with permissions.

 System.UnauthorizedAccessException: Access to the path '/TVShows/M/Made For Love (2021)/tvshow.nfo' is denied.

Along with images not found but should not hide the media.

2022-08-12 16:04:20.489 Error Server: Error processing request
	*** Error Report ***
	Version: 4.7.6.0
	Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
	Operating system: Linux version 5.15.46-Unraid (root@Develop) (gcc (GCC) 11.2.0, GNU ld version 2.37-slack15) #1 SMP Fri Jun 10 11:08:41 PDT 2022
	Framework: .NET 6.0.2
	OS/Process: x64/x64
	Runtime: system/System.Private.CoreLib.dll
	Processor count: 16
	Data path: /config
	Application path: /system
	System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path '/TVShows/M/Made For Love (2021)/Season 02/S02E01 - I Have A Rotting Finger-thumb.jpg'.
	   at Emby.Drawing.Skia.SkiaEncoder.GetSKFileStream(String path)
	   at Emby.Drawing.Skia.SkiaEncoder.EncodeImage(String inputPath, String outputPath, Boolean autoOrient, Nullable`1 orientation, Int32 quality, ImageProcessingOptions options, ImageFormat selectedOutputFormat)
	   at Emby.Drawing.ImageProcessor.ProcessImage(ImageProcessingOptions options, CancellationToken cancellationToken)
	   at Emby.Api.Images.ImageService.GetImage(ImageRequest request, Int64 itemId, BaseItem item, Boolean isHeadRequest)
	   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: Emby.Drawing.Skia
	TargetSite: SkiaSharp.SKFileStream GetSKFileStream(System.String)
	Path: /TVShows/M/Made For Love (2021)/Season 02/S02E01 - I Have A Rotting Finger-thumb.jpg

 

[RaptorCentauri 59]

I upgraded to the beta server 6.8 and the issue has been resolved. 

[Luke 42080]

Well that's strange, but thanks for the feedback.