MB Won't Download Posters, Instead Uses Screenshot

[Luke 42077]

i just tried from the metadata manager from Media Browser and it worked just fine. In any case, if Tmdb acknowledges a problem, then until it's resolved it doesn't matter if one program works or another doesn't. There's nothing for us to do until they issue a follow-up statement.

[awakening 5]

Good. Te new beta version runs fine and i'm sure Tmdb will get it together again. Thnx.

[Rando 0]

There was a mention about a tweet from TheMovieDB about a problem, but the only tweet I could find referenced a Google Plus post that indicated they solved the problem with their cache server (September 25/26).  Is there another posting I'm not seeing where they think they still have an issue at TMDB?

[BAS 225]

I to was wondering this, I looked in their forums, twitter feed, etc and I'm not seeing anything about a problem being fixed. Looks like whoever posted on their Google Plus page, Travis replied saying there hasn't been a problem since Sep 25th. https://plus.google.com/communities/113373898362999515939

[cncb 25]

I am also still getting no artwork to download.

[awakening 5]

How does this work?

If 2 different programs (meta browser and WMC)

on the same computer,

connect to the same web address (Timdb),

is then not the most logic conclusion that the problem is with the program (WMC) that cannot connect?

[djlf 40]

This from tmdb would suggest problem is with MB server

 

Travis Bell

owner

Hi Aryn,

There hasn't been any availability issues since September 25, and even then it was only an issue that lasted an hour.

There are currently no known issues. I'm not entirely sure what you mean by "screenshot" though. We return the same highest rated poster and backdrop as you can see on the website. It all just depends on what is being queried, which unfortunately I have no knowledge about.

Have you contacted the devs of MB?

[ebr 16169]

I don't see a log posted anywhere in this thread.  If we have an issue, the only way we can diagnose it is with a log that reproduces the problem.

 

How to Report a Problem

[awakening 5]

Here are some log files. Hope this helps.

server-install.log

server-update.log

server-63548199584.txt

[djlf 40]

MBS : Version 3.0.5390.25829

only FANART available for download when browsing images in metadata manager. links to TMDB material seems to have disappeared

 

 

Edited October 6, 2014 by djlf

[ebr 16169]

Okay, in order to make a log useful, it needs to contain the process we are investigating.  In this instance, you need to find an item that has this problem and refresh it.  Then confirm that no images were found/downloaded and then post that log.  Thanks.

[djlf 40]

Sorry tried to edit previous post with relevant logs but wont let me keeps saying log file too big. Not sure what I am at hopefully someone else can post up relevant

info but still cannot fetch images from TMDB at all with this recent server update

[JamesWarner740 0]

I can also confirm that i didnt have this problem until after the update. ive included a screenshot of my log.

[ebr 16169]

Thanks but that log section is not relevant to this issue.  To see relevant data I'll need someone to do the steps I outlined.

 

 

Okay, in order to make a log useful, it needs to contain the process we are investigating.  In this instance, you need to find an item that has this problem and refresh it.  Then confirm that no images were found/downloaded and then post that log.  Thanks.

[JamesWarner740 0]

[JamesWarner740 0]

i tried to copy and paste the whole thing but it wouldnt let me

[awakening 5]

The latest logfile is almost 10x bigger then the max. file size.

is there a way to select the relevant info from that file? or can i send it to you another way?

 

[TolkienBard 58]

 

This from tmdb would suggest problem is with MB server

 

Travis Bell

owner

Hi Aryn,

 

There hasn't been any availability issues since September 25, and even then it was only an issue that lasted an hour.

 

There are currently no known issues. I'm not entirely sure what you mean by "screenshot" though. We return the same highest rated poster and backdrop as you can see on the website. It all just depends on what is being queried, which unfortunately I have no knowledge about.

 

Have you contacted the devs of MB?

 

 

I thought it might be prudent to post over there just to be safe since generally when they have a problem it is very short-term.

[JamesWarner740 0]

I have absolutely nothing to do today, so you tell me exactly what you need and i will get you the info so the problem can be sorted out.

[Happy2Play 9780]

The latest logfile is almost 10x bigger then the max. file size.

is there a way to select the relevant info from that file? or can i send it to you another way?

 

 How to Post Log Files

[TolkienBard 58]

The latest logfile is almost 10x bigger then the max. file size.

is there a way to select the relevant info from that file? or can i send it to you another way?

 

If you have a Dropbox account, you can save the log to your Dropbox and then provide the share link. I added another handful of movies last night before sacking out. So I should have relevant info in my logs. I'll be posting mine here shortly.

[djlf 40]

THOSE THIS HELP??

server-63548208378.txt

[JamesWarner740 0]

server-63548190951.txt

[awakening 5]

Here is the dropbox link for you.

https://www.dropbox.com/s/3cc5d5k6pdij81x/server-63548211997.txt?dl=0

[TolkienBard 58]

Here are my logs from last night after adding a handful of movies. I am now up to roughly 30 titles that are not fetching primary/poster art or backdrops. 

 

Most of these logs are Greek to me, but it would seem the trouble begins around 4:00 a.m. for me, though there are other odd entries before that time, so I'm probably wrong.

 

Logs