Premier device limit exceeded - license problem

[thekingswolf 48]

Got the following error on several users:

 

So I went here:  Emby Premiere - Emby 
and I purchased this:

 

I immediately got an email from the Emby Billing Support team providing me with a Premier license key.  The key I was provided is identical to the key I was using before.  Assuming my license was simply updated on the same key, I removed the key from my Emby server and saved, then readded it.  I am still having the same concerns with users, and am seeing this in my dashboard:

 

I emailed the Emby billing support team but have gotten no response.  Any assistance is appreciated.  

 

 

[ebr 16187]

28 minutes ago, thekingswolf said:

I emailed the Emby billing support team but have gotten no response

Hi.  Billing support responded to you early this morning.  Please check your spam traps for that response but the net of the issue is that you are also over the 45 device limit.

[thekingswolf 48]

thank you i see the email in junk

[reloadinpotch 0]

i am having the same problem.

You have a Monthly 75 Emby Premiere plan but you are over your device limit!

I have 48 Users and 51 Devices

 

all users have one connection.

[ebr 16187]

1 hour ago, reloadinpotch said:

i am having the same problem.

You have a Monthly 75 Emby Premiere plan but you are over your device limit!

I have 48 Users and 51 Devices

 

all users have one connection.

Please see Is there a limit to Emby Premiere? for more details but those devices are not Premiere devices.

I believe you may already have been communicating with billing support this morning. Is that correct?