Playback Randomly Stops

[EkoOne 5]

Since updating to v4.7.6.0 playback of movies (SD, HD, UHD) randomly stops with no option to resume playback even though the movie has not completely played. I thought perhaps it was a one-off corrupt file but it happens with every movie I try and with every device be it a laptop, phone or TV/Roku. Very frustrating.

This has never happened before and I've not changed any settings in months so I'm at a loss.

[Luke 42077]

@EkoOne

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[EkoOne 5]

Ok. From a safety/security standpoint is there any info in the Emby log that should not be posted publicly? For example, an IP address etc.

[Luke 42077]

On 8/10/2022 at 3:41 PM, EkoOne said:

Ok. From a safety/security standpoint is there any info in the Emby log that should not be posted publicly? For example, an IP address etc.

Hi, the 4.7 server release has log anonymization features now so if you get the log from the web interface your remote ip should be replaced with a generic value.

[EkoOne 5]

FFMPEG - https://www.dropbox.com/s/vpfjdn4t528sldc/ffmpeg-transcode-18453045-f68e-4f96-b0a4-06cf14a10b4d_1.txt?dl=0

Server - https://www.dropbox.com/s/7nnfzcvp48k03tr/embyserver.txt?dl=0

[Luke 42077]

Hi, we'll take a look at it. Thanks.

[adkeyz 2]

@Luke I'm having a similar issue, playback will stop after a few minutes when using Safari. All other browsers work fine but I prefer to use Safari for it's PiP mode.

Problem happens every time on all media. Emby then marks the item as played, almost as if it just skips to the end of the media.

It started happening a couple of weeks ago, I have wiped the Mac and done a clean install of MacOS Monterey and the issue persists.

 

[EkoOne 5]

@Luke An update:

Like @adkeyz I use Safari (currently v15.6) exclusively with Emby and the situation has somehow gotten worse rendering Emby unusable with Safari. I started using Firefox (v103.0.2) and so far no random quitting issues but some "hanging" with 2K .mkv files, though .mp4 seem to fare better, i.e. no hanging.

Clearly Safari and Emby are not playing nicely.

[Luke 42077]

Are you still running into this?

[adkeyz 2]

@Luke This is still an issue.

MacOS Monterey recently got a small update along with an update to Safari (Now v16.0) and the issue still persists.

Edited September 26, 2022 by adkeyz

[adkeyz 2]

@Luke I have also just tried this on my Macbook Air, same OS version and same Safari version, same playback issue.

Any update on a fix?

[cp41 42]

I am glad I found this thread, to know that I am not alone.
I have found this to be the case with using Safari.
Playback stops abruptly and the file is marked as complete.
I have not experienced this using alternate browsers (Brave) or any of the apps.
In the meantime, I have switched away from using Safari.

[Luke 42077]

Are you still running into this?

[cp41 42]

I just checked this morning and encountered the issue. I have not yet upgraded to 4.7.8, but I didn’t see anything in the release notes addressing this specifically. 
I have been using Brave instead and haven’t had any issues. So it isn’t a major inconvenience (for me), but it does still exist for Safari. 
 

 

[Luke 42077]

Ok if you could try again with 4.7.8 that would be helpful. Thanks.

[cp41 42]

I updated Emby to 4.7.8 and the problem persists with Safari. 

[kaynemo 13]

I also see this behavior  no matter the browser

 

UPD. Nothing in the logs. Just states the fact that the playback has stopped

UPD1. I think I might have found a culprit - in my case Selecting "Hardware transcoding" to "YES", instead of Advanced, therefore turning off VidToolbox fixes the problem

 

 

Edited November 11, 2022 by kaynemo

[Luke 42077]

On 11/11/2022 at 5:56 AM, kaynemo said:

I also see this behavior  no matter the browser

 

UPD. Nothing in the logs. Just states the fact that the playback has stopped

UPD1. I think I might have found a culprit - in my case Selecting "Hardware transcoding" to "YES", instead of Advanced, therefore turning off VidToolbox fixes the problem

 

 

That's interesting, thanks for the info.

[tegeril 0]

I've just started seeing this happen in Safari and I'm running 4.7.10.0 on an M1 Mac mini with the Apple Silicon build. I hadn't experienced this previously running 4.7.8.0 or before. The computer that sees playback abruptly end is running macOS Ventura and Safari 16.1.

 

My hardware transcoding setting is already set to YES and this is still occurring. 

 

The logs tend to end like this:

01:21:00.733 SegmentComplete=video:0 Index=975 Start=5850.145000 End=5856.025000 Duration=5.880000 offset_pts=0 start_pts=5850145000 Frames=144 filename=64D4DC_975.ts
01:21:00.733 [segment @ 0x151905450] Opening '/Users/aaron/emby-server/transcoding-temp/64D4DC/64D4DC_976.ts.tmp' for writing
01:21:00.817 elapsed=00:00:41.65 frame=36978 fps=888 q=-1.0 size=N/A time=00:25:42.37 bitrate=N/A throttle=off speed= 37x
01:21:00.927 [segment @ 0x151905450] Opening '/Users/aaron/emby-server/transcoding-temp/64D4DC/64D4DC.m3u8.tmp' for writing
01:21:00.927 SegmentComplete=video:0 Index=976 Start=5856.068000 End=5862.031000 Duration=5.963000 offset_pts=0 start_pts=5856068000 Frames=144 filename=64D4DC_976.ts
01:21:00.927 [segment @ 0x151905450] Opening '/Users/aaron/emby-server/transcoding-temp/64D4DC/64D4DC_977.ts.tmp' for writing
01:21:00.969
 
[q] command received. Exiting.
 
01:21:00.970 01:21:00.970 [segment @ 0x151905450] Opening '/Users/aaron/emby-server/transcoding-temp/64D4DC/64D4DC.m3u8.tmp' for writing
01:21:00.970 SegmentComplete=video:0 Index=977 Start=5862.074000 End=5863.324000 Duration=1.250000 offset_pts=0 start_pts=5862074000 Frames=31 filename=64D4DC_977.ts
01:21:00.970 elapsed=00:00:41.81 frame=37098 fps=887 q=-1.0 Lsize=N/A time=00:25:47.36 bitrate=N/A throttle=off speed= 37x
01:21:00.970 video:2300690kB audio:36265kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: unknown
Last message repeated 1 times
01:21:00.970 EXIT
01:21:00.975

 

Edited December 1, 2022 by tegeril

[tellaflix 0]

I am having this issue also. Good to know it's Safari related. Is a fix being worked on?

Ventura on Intel.

[rootbeerdan 7]

I am also seeing this as well on Safari, transcoding or direct play. I wonder if it has to do with iCloud Private Relay? I'm also running Caddy as a reverse proxy so it's possible that might be screwing things around as well.

[Luke 42077]

16 hours ago, rootbeerdan said:

I am also seeing this as well on Safari, transcoding or direct play. I wonder if it has to do with iCloud Private Relay? I'm also running Caddy as a reverse proxy so it's possible that might be screwing things around as well.

It could. Have you tried disabling it for testing purposes?

[tegeril 0]

I do not and have not had private relay enabled, so it's not that for me.

[tegeril 0]

This problem continues to occur with 4.7.11.0 fwiw. The latest time it happened to me in testing gave me 2 minutes and 29 seconds of playback before stopping.

[RobbyBobby 17]

Another "me too post" I'm afraid. My set up is very simple with nothing being online.

It may be worth noting that the same thing happens with the Emby Player.