Emby server won't start after update to 4.7.5.0 (linux Mint)

[gomulius 1]

Hi there. I have updated my Emby Server from version 4.6.4.0 to 4.7.5.0 - unfortunately after update the server won't start. I've searched this community but couldn't find any related topic. I was trying to reinstall and even revert to the older version but the service simply won't start. I am attaching the log files. Maybe someone will be able to help please as I am not a very experienced Linux user and run out of ideas what to do.

Immediately after update there was some access denied (log files) error which I think I have fixed - or perhaps made thinks works, I don't know. I am attaching log files for reference.

embyserver-63794525127.txt embyserver-63794537833.txt embyserver-63794541728.txt

[Luke 42078]

Hi, is any server log file generated by 4.7? These log files appear to be from 4.6. Thanks.

[gomulius 1]

Hi Luke, thank you for the quick reply. That's the only embyserver logs I found in /var/lib/emby/logs. There are ffmpeg and hardware_detection logs as well if you want, I can share these as well, but their timestamps are also for the time before the update. Every time I try to start the server (systemctl start emby-server) the new log file is generated by it contains just two lines, so they all look exactly the same as the 145 B file I shared.

Cheers

 

[Q-Droid 989]

Try to start the server again, then share the output from:

systemctl status -l emby-server

ls -l /var/lib/emby/logs

The last 20 lines (if that many) of:

grep emby-server /var/log/messages

[gomulius 1]

Thanks. I run the commands and here is the output:

gomulius@gomulius-linux:~$ sudo systemctl start emby-server
gomulius@gomulius-linux:~$ systemctl status -l emby-server
● emby-server.service - Emby Server is a personal media server with apps on just about every device.
     Loaded: loaded (/lib/systemd/system/emby-server.service; enabled; vendor preset: enabled)
     Active: inactive (dead) since Thu 2022-07-28 13:35:31 CEST; 10s ago
    Process: 53744 ExecStart=/opt/emby-server/bin/emby-server (code=exited, status=0/SUCCESS)
   Main PID: 53744 (code=exited, status=0/SUCCESS)

lip 28 13:35:31 gomulius-linux systemd[1]: Started Emby Server is a personal media server with apps on just about every device..
lip 28 13:35:31 gomulius-linux emby-server[53744]: Info Main: Application path: /opt/emby-server/system/EmbyServer.dll
lip 28 13:35:31 gomulius-linux emby-server[53744]: Info Main: Shutdown complete
lip 28 13:35:31 gomulius-linux systemd[1]: emby-server.service: Succeeded.
gomulius@gomulius-linux:~$ ls -l /var/lib/emby/logs
razem 3228 [translation: total 3228]
-rw-r--r-- 1 gomulius gomulius 1027630 lip 27 13:24 embyserver-63794525127.txt
-rw-r--r-- 1 gomulius gomulius 1478041 lip 27 16:57 embyserver-63794537833.txt
-rw-r--r-- 1 emby     emby         145 lip 27 18:02 embyserver-63794541728.txt
-rw-r--r-- 1 emby     emby         145 lip 27 18:03 embyserver-63794541822.txt
-rw-r--r-- 1 emby     emby         145 lip 27 18:04 embyserver-63794541879.txt
-rw-r--r-- 1 emby     emby         145 lip 27 18:12 embyserver-63794542320.txt
-rw-r--r-- 1 emby     emby         145 lip 27 21:06 embyserver-63794552818.txt
-rw-r--r-- 1 emby     emby         145 lip 27 21:17 embyserver-63794553428.txt
-rw-r--r-- 1 emby     emby         145 lip 27 21:17 embyserver-63794553465.txt
-rw-r--r-- 1 emby     emby         145 lip 27 22:05 embyserver-63794556326.txt
-rw-r--r-- 1 emby     emby         145 lip 28 13:35 embyserver-63794612131.txt
-rw-r--r-- 1 gomulius gomulius  195653 lip 27 13:58 ffmpeg-transcode-288b9180-862d-40e8-88d7-2255ac425ef9_1.txt
-rw-r--r-- 1 gomulius gomulius  196594 lip 27 13:56 ffmpeg-transcode-debbfa07-6867-411e-83e6-5837f3fa9290_1.txt
-rw-r--r-- 1 gomulius gomulius  178168 lip 27 12:54 hardware_detection-63794523241.txt
-rw-r--r-- 1 gomulius gomulius  178168 lip 27 13:25 hardware_detection-63794525133.txt
gomulius@gomulius-linux:~$ grep emby-server /var/log/messages
grep: /var/log/messages: Nie ma takiego pliku ani katalogu [translation: No such file or folder]
gomulius@gomulius-linux:~$

 

[Q-Droid 989]

Post output from:

ls - l /var/lib/emby

[gomulius 1]

gomulius@gomulius-linux:~$ ls -l /var/lib/emby
razem 320
drwxr-xr-x 7 gomulius gomulius   4096 lip 27 12:57 cache
drwxr-xr-x 3 gomulius gomulius   4096 sie 29  2021 config
drwxr-xr-x 5 gomulius gomulius   4096 lip 27 16:57 data
drwxrwxrwx 2 gomulius gomulius  69632 lip 28 13:35 logs
drwxr-xr-x 9 gomulius gomulius   4096 sie 29  2021 metadata
drwxr-xr-x 3 gomulius gomulius   4096 sie 29  2021 plugins
drwxr-xr-x 3 gomulius gomulius   4096 sie 29  2021 root
drwxr-xr-x 2 gomulius gomulius 229376 lip 27 14:26 transcoding-temp
gomulius@gomulius-linux:~$

[Q-Droid 989]

It looks like you were running Emby as user gomulius before the update? Either that or you chowned the emby app data tree to that user. 

Your options are to change one of the two:

1. run as gomulius.

2. chown app data to emby. 

I recommend the second option but don't know the reasons for the current state. 

[gomulius 1]

Gents, thanks to your suggestions I have managed to fix users permissions using this command:

sudo chown -R emby:emby /var/lib/emby/ [where emby is a name of the user as well as a group]

The server is up and running.

THANK you very much for pointing me into the right direction - much appreciated!