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UWP app not seen as a device capable of offline contents


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Posted

Hi,

yesterday I downloaded the UWP app and all worked.

I started to configure some offline shows for the upcoming trip.

Today I opened the app and requested the login again. Logging in I see the device as this:

image.png.aefee8ff81dc190adfc6818d16b446a8.png

The previous downloads are now in this status (notice the Unknown device):

image.png.5458c4c9dacb8f30e8b2bfb46663923f.png

I tried to reinstall the app from scratch but nothing.

Are there an option somewhere to make this an app with offline content again?

Additionals screens:

after reinstalling:

image.png.bf7a80aae684a42f72efb1522308eeb7.png

image.png.361cbdd382af093e25ef58f36ee76c73.png

Posted

HI, apologies for the disruption. I'm pushing an app update out to resolve this. Thanks.

  • Thanks 1
Posted

Newest version from a few minutes ago now exits immediately after splash screen. 

Posted
13 hours ago, emby_me said:

Newest version from a few minutes ago now exits immediately after splash screen. 

HI, are you still running into this? It seems to be starting up OK for me.

Posted
41 minutes ago, Luke said:

HI, are you still running into this? It seems to be starting up OK for me.

It's fine now, not sure what changed, but seems back to normal. I did patch my docker server from 4.6.x (?) to the latest but I'm not sure if that would have any bearing. 

Thanks for the fix!

I'm a software dev too, I know automated unit, regression, and integration tests can't catch everything. 

Posted

That's interesting, thanks for the feedback.

Posted
Quote

'm a software dev too

What platforms do you develop on?

Posted
2 minutes ago, Luke said:

What platforms do you develop on?

Historically I've been Win32 native code, mostly C/C++ but recently I'm working native code for Linux, targeting mostly AWS instances. They keep me in the basement, working mostly services, some kernel, and other stuff that usually has no GUI. In the past I worked on McAfee security products, drivers and services, Symantec, Panda AV, and for some smaller outfits no one has heard of. I'm now doing work on VPN software. 

But in my spare time I like to watch movies just like the rest of the humans :D

 

  • Thanks 1
Posted

There was a little oddness on one endpoint device, Windows 11, which had installed the 'bad' update and then the most recent. On the initial run, the new version nuked the existing download cache, and some menus might have been absent. On a second run, the downloads were still gone but all functionality seems intact and it's rebuilding the download cache as I write this, but I had to go back and tell it what to DL again. It completely forgot. 

I would call it probably fixed, but you likely know that already. 

  • Thanks 1

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