Emby on Roku crashes when trying to load the iptv pluggin

[jathe 9]

Hi there, this is my situation:

I have 2 computers running emby server, 1 with 4.5.4 version and 1 with 4.7.5

When I access on roku to oldder version server(192.168.1.10) I can open up the pluggin and working like sharm everything.

When I access on roku to the new version server(192.168.1.92) App crashes when I try to open the pluggin, It dont show any msg or something, just send me back to the HOME menu of Roku.

I really like the new version the table view is amazing, but I can not use since is not working on roku.

Thanks in advance

 

[Luke 42077]

Hi there, please attach the emby server log from when this happened:

 

Thanks !

[jathe 9]

2022-07-15 19:58:19.869 Info App: User policy for admin. EnablePlaybackRemuxing: False EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: False

2022-07-15 19:58:19.869 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 40000000, max bitrate: 2570282

2022-07-15 19:58:19.869 Info App: Bitrate exceeds DirectStream limit: media bitrate: 40000000, max bitrate: 2570282

2022-07-15 19:58:19.869 Info Server: http/1.1 Response 200 to host1. Time: 2ms. http://emby_remote_ip:8096/emby/Items/6/PlaybackInfo?UserId=50f2feea947e4fa290c597c9ebabbf72&isplayback=false&maxstreamingbitrate=2570282&starttimeticks=00000000

[Luke 42077]

3 minutes ago, jathe said:

2022-07-15 19:58:19.869 Info App: User policy for admin. EnablePlaybackRemuxing: False EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: False

2022-07-15 19:58:19.869 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 40000000, max bitrate: 2570282

2022-07-15 19:58:19.869 Info App: Bitrate exceeds DirectStream limit: media bitrate: 40000000, max bitrate: 2570282

2022-07-15 19:58:19.869 Info Server: http/1.1 Response 200 to host1. Time: 2ms. http://emby_remote_ip:8096/emby/Items/6/PlaybackInfo?UserId=50f2feea947e4fa290c597c9ebabbf72&isplayback=false&maxstreamingbitrate=2570282&starttimeticks=00000000

Hi there, please attach the complete server log file, but i"m pretty sure is is your problem:

I would at least enable the last checkbox, which still might not be enough, but will at least give you a better chance.

[jathe 9]

Checking the last box works great... but what about memory and cpu usage??

[Luke 42077]

7 minutes ago, jathe said:

Checking the last box works great... but what about memory and cpu usage??

What about it?

[jathe 9]

It will consume ram and cpu?

Why older version works great without this options and new version crash? 

This only crash on roku, not in android, lg or xbox(clients I use)

 

[Luke 42077]

I don't even know what you're playing, other than "iptv". In order to provide more details you'll need to provide complete log file examples.

Quote

Why older version works great without this options and new version crash? 

Most likely reason - the format of the media now is different than before, and you were just getting lucky before.

Quote

This only crash on roku, not in android, lg or xbox(clients I use)

All the devices have their own list of supported media formats. By taking away all of those transcoding permissions, you're not allowing Emby Server to convert it to a compatible format if it is necessary.

[Gilgamesh_48 1240]

Better than using transcoding is to convert all the media files to a format that direct plays on all devices in your universe.

I did that quite a while ago and I do not seem to ever have much in the way of playback problems.

[jathe 9]

My hard disk just get 150GB on /var/lib/emby/transcoding-temp .... I only play 2 live streams in 2 hours... Is amazing, is not about lucky, is the same stream url from iptv list, actually it's working in both servers (4.5 and 4.7) and I'm playing in the same Roku model client.... 

[Luke 42077]

4 minutes ago, jathe said:

My hard disk just get 150GB on /var/lib/emby/transcoding-temp .... I only play 2 live streams in 2 hours... Is amazing, is not about lucky, is the same stream url from iptv list, actually it's working in both servers (4.5 and 4.7) and I'm playing in the same Roku model client.... 

I really would like to provide more detailed assistance. Please help me help you.

[jathe 9]

Of course.. what do you need to help me to improve this issue ?? Full log?

[Luke 42077]

7 minutes ago, jathe said:

Of course.. what do you need to help me to improve this issue ?? Full log?

Yes please, server and ffmpeg log (if there was one). Thanks.

[jathe 9]

wich one?

[Luke 42077]

1 hour ago, jathe said:

wich one?

The ones that were written to during the time of the problem.

[jathe 9]

Only embyserver.txt were written...

There is the complete log, I replaced the url from iptv service and from my server...

embylog.txt

[jathe 9]

I trying using hls and ts urls and both do the same on roku, list items, and when I try to open up first item(channel) it send to home screen, mean home screen of roku, not emby ....

[ebr 16169]

Hi.  Why are you using the IPTV plug-in instead of an m3u tuner for these?  What are the streams?

[jathe 9]

Streams are tv channels .... I tried the livetv with emby premiere but It does not work on direct play only with transcoding... wich m3u tunner works for this? I can do a test, no problem for me

[jathe 9]

Fresh install of ubuntu and emby server 4.7.5.0

Added IPTV Pluggin, added just 3 channels from my list

Roku still crashing send me to the homescreen

Last lines of emby-server.txt:

2022-07-19 09:43:40.634 Info Server: http/1.1 Response 400 to host2. Time: 2ms. http://host1:8096/emby/Videos/216535/stream.mp4?static=true&mediaSourceId=25d320f7b374d16de3894bf9ffb16afd
2022-07-19 09:43:40.714 Info Server: http/1.1 GET http://host1:8096/emby/Videos/216535/stream.mp4?static=true&mediaSourceId=25d320f7b374d16de3894bf9ffb16afd. Accept=*/*, Host=192.168.100.33:8096, User-Agent=Roku/DVP-11.0 (11.0.0.4193-04)
2022-07-19 09:43:40.715 Error Server: Error processing request
    *** Error Report ***
    Version: 4.7.5.0
    Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
    Operating system: Linux version 4.15.0-189-generic (buildd@lcy02-amd64-039) (gcc version 7.5.0 (Ubuntu 7.5.0-3ubuntu1~18.04)) #200-Ubuntu SMP Wed Jun 22 19:53:37 UTC 20
    Framework: .NET 6.0.2
    OS/Process: x64/x64
    Runtime: opt/emby-server/system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: /var/lib/emby
    Application path: /opt/emby-server/system
    System.ArgumentNullException: System.ArgumentNullException: Value cannot be null. (Parameter 'item')     <-- this is the error, I think
       at Emby.Server.Implementations.Library.MediaSourceManager.GetStaticMediaSources(BaseItem item, Boolean enableAlternateMediaSources, Boolean enablePathSubstitution, LibraryOptions libraryOptions, User user)
       at Emby.Server.Implementations.Library.MediaSourceManager.GetPlayackMediaSources(BaseItem item, User user, Boolean allowMediaProbe, String probeMediaSourceId, Boolean enablePathSubstitution, CancellationToken cancellationToken)
       at Emby.Server.MediaEncoding.Api.BaseStreamingService.GetState(StreamRequest request, AuthorizationInfo authorizationInfo, String manifestAbsoluteUri, Boolean requiresOutputPath, CancellationToken cancellationToken)
       at Emby.Server.MediaEncoding.Api.Progressive.BaseProgressiveStreamingService.ProcessRequest(StreamRequest request, Boolean isHeadRequest)
       at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: System.Collections.Generic.List`1[MediaBrowser.Model.Dto.MediaSourceInfo] GetStaticMediaSources(MediaBrowser.Controller.Entities.BaseItem, Boolean, Boolean, MediaBrowser.Model.Configuration.LibraryOptions, MediaBrowser.Controller.Entities.User)
    
2022-07-19 09:43:40.715 Info Server: http/1.1 Response 400 to host2. Time: 2ms. http://host1:8096/emby/Videos/216535/stream.mp4?static=true&mediaSourceId=25d320f7b374d16de3894bf9ffb16afd
2022-07-19 09:43:40.796 Info Server: http/1.1 GET http://host1:8096/emby/Videos/216535/stream.mp4?static=true&mediaSourceId=25d320f7b374d16de3894bf9ffb16afd. Accept=*/*, Host=192.168.100.33:8096, User-Agent=Roku/DVP-11.0 (11.0.0.4193-04)

[ebr 16169]

9 hours ago, jathe said:

I tried the livetv with emby premiere but It does not work on direct play only with transcoding

Hi.  These types of streams are never going to direct play on the Roku.  It doesn't support the container format they are in.

We need to try and track down why the crash is occurring but the proper way to setup these streams is as a live TV tuner.

[Luke 42077]

Was the url that you imported into the iptv plugin a channel list, or a video url for a channel?

[jathe 9]

On 7/19/2022 at 11:52 AM, Luke said:

Was the url that you imported into the iptv plugin a channel list, or a video url for a channel?

Hi. Was a video url for a channel......

[jathe 9]

On 7/19/2022 at 8:30 AM, ebr said:

Hi.  These types of streams are never going to direct play on the Roku.  It doesn't support the container format they are in.

We need to try and track down why the crash is occurring but the proper way to setup these streams is as a live TV tuner.

In 4.5.0 working very fluid and well there is the screenshot, stream url ends in .m3u8

 

Same plugin, same url, same icon on 4.7.5 server just crash the roku app...

[Luke 42077]

Can you provide a log example from 4.5? thanks.