Now Playing Not Updating

[thunderclap 52]

This has happened a couple times where a user is still showing as Now Playing but obviously isn't. This is what has been showing for nearly 24-hours now, and unlike when someone is actually playing a video there is no way for me to remotely stop them. Is this a bug? Something on their end? Any ideas? I just want to make sure bandwidth isn't being wasted.

 

Edited July 7, 2022 by mbuhmann
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[Luke 42085]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[thunderclap 52]

31 minutes ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Attached is a copy of the server log as requested.

embyserver.txt

[Luke 42085]

Which one of those two shouldn't be there?

[thunderclap 52]

11 minutes ago, Luke said:

Which one of those two shouldn't be there?

Neither. 

[Luke 42085]

Can you please provide the previous server log? Whatever happened must have been at an earlier time because there is no activity from those in the server log you provided. Thanks.

[thunderclap 52]

On 7/8/2022 at 11:30 PM, Luke said:

Can you please provide the previous server log? Whatever happened must have been at an earlier time because there is no activity from those in the server log you provided. Thanks.

This is the previous one.

embyserver-63792748799.txt

[Luke 42085]

Do you know when they started playing? it doesn't look like it was in this log either.

[thunderclap 52]

On 7/10/2022 at 11:31 PM, Luke said:

Do you know when they started playing? it doesn't look like it was in this log either.

Sorry for the late reply; it's been a busy couple of days.

I noticed it on 7/6 in the late afternoon and that it was still stuck on 7/7. It hasn't happened since so maybe it was a fluke? I'll keep an eye on the system and if it happens again will let you know.

[Luke 42085]

That would be great, thanks.