Playback error | no compatible stream are currently available

[Heval 4]

Emby seems functioning fine with everything. I'm trying to play a specific series and get the playback error. I already watched this series before on Emby. Also other movies and series are playing fine. I did a full server and emby restart. no improvement. I have no clue what is causing this. Anybody has an idea? Thanks

 

embyserver.txt

ffmpeg-transcode-57024931-4b5b-443c-99be-a6bc7319edfb_1.txt

Edited July 7, 2022 by Heval
updated logs with debugging on and updated server

[Luke 42078]

Hi, I'm not sure it will matter, but are you able to update to Emby Server 4.7.5?

[Heval 4]

@luke I just updated to 4.7.5 still have the same problem. After clicking 4 times on "got it" button, it seems to play but it shows some frames and freezes.
I updated the logs with debugging on. There are some erros in it. I hope you can help out.

[Heval 4]

@Luke here is another log.

 

Added all the logs to topic start.

Edited July 7, 2022 by Heval

[Luke 42078]

24 minutes ago, Heval said:

@Luke here is another log.

ffmpeg-transcode-57024931-4b5b-443c-99be-a6bc7319edfb_1.txt 74.58 kB · 0 downloads

Please attach the corresponding emby server log as well. Thanks.

[Heval 4]

8 hours ago, Luke said:

Please attach the corresponding emby server log as well. Thanks.

@LukeThe server log is in the topic starter.

Edited July 7, 2022 by Heval

[Heval 4]

@Lukelcould you indicate what the problem is? I figured out after 4-5 times clicking "got it" it starts playing in very poor quality. If trying to fast forward/ seek it freezes. It would be very helpful if you could solve this. Thank you.

Edited July 8, 2022 by Heval

[Happy2Play 9780]

Is it only this file?

00:17:40.859 Stream mapping:
00:17:40.859   Stream #0:0 (hevc) -> scale_vaapi:default (graph 0)
00:17:40.859   scale_vaapi:default (graph 0) -> Stream #0:0 (h264_vaapi)
00:17:40.859   Stream #0:1 -> #0:1 (eac3 (native) -> aac (native))
00:17:40.859 Press [q] to stop, [?] for help
00:17:41.056 [matroska,webm @ 0xb07a00] 0x00 at pos 57664579 (0x36fe443) invalid as first byte of an EBML number
00:17:41.103 [eac3 @ 0xb2bb40] exponent -2 is out-of-range
00:17:41.103 [eac3 @ 0xb2bb40] error decoding the audio block
00:17:41.103 /volume1/tv shows/The White Lotus/Season 01/The.White.Lotus.S01E05.The.Lotus-Eaters.1080p.DDP.5.1.x265.[HashMiner].mkv: corrupt decoded frame in stream 1
00:17:41.103 [hevc @ 0xe83e00] Could not find ref with POC 116
00:17:41.105 [hevc @ 0xe83e00] Could not find ref with POC 114
00:17:41.107 [hevc @ 0xe83e00] Could not find ref with POC 112
00:17:41.109 [hevc @ 0xe83e00] Could not find ref with POC 110
00:17:41.111 [hevc @ 0xe83e00] Failed to end picture decode issue: 23 (internal decoding error).
00:17:41.111 [hevc @ 0xe83e00] hardware accelerator failed to decode picture
00:17:41.111 [hevc @ 0xf471c0] Could not find ref with POC 120

Does this happen if you disable HWA?  Or at least decoders.

 

[Heval 4]

6 hours ago, Happy2Play said:

Is it only this file?

00:17:40.859 Stream mapping:
00:17:40.859   Stream #0:0 (hevc) -> scale_vaapi:default (graph 0)
00:17:40.859   scale_vaapi:default (graph 0) -> Stream #0:0 (h264_vaapi)
00:17:40.859   Stream #0:1 -> #0:1 (eac3 (native) -> aac (native))
00:17:40.859 Press [q] to stop, [?] for help
00:17:41.056 [matroska,webm @ 0xb07a00] 0x00 at pos 57664579 (0x36fe443) invalid as first byte of an EBML number
00:17:41.103 [eac3 @ 0xb2bb40] exponent -2 is out-of-range
00:17:41.103 [eac3 @ 0xb2bb40] error decoding the audio block
00:17:41.103 /volume1/tv shows/The White Lotus/Season 01/The.White.Lotus.S01E05.The.Lotus-Eaters.1080p.DDP.5.1.x265.[HashMiner].mkv: corrupt decoded frame in stream 1
00:17:41.103 [hevc @ 0xe83e00] Could not find ref with POC 116
00:17:41.105 [hevc @ 0xe83e00] Could not find ref with POC 114
00:17:41.107 [hevc @ 0xe83e00] Could not find ref with POC 112
00:17:41.109 [hevc @ 0xe83e00] Could not find ref with POC 110
00:17:41.111 [hevc @ 0xe83e00] Failed to end picture decode issue: 23 (internal decoding error).
00:17:41.111 [hevc @ 0xe83e00] hardware accelerator failed to decode picture
00:17:41.111 [hevc @ 0xf471c0] Could not find ref with POC 120

Does this happen if you disable HWA?  Or at least decoders.

 

Yes it's this file. Other movies and TV shows playing fine. How do I disable HWA? That's not something you want right? Also before I have watched this series on Emby and never had the problem. @Happy2Play

[Luke 42078]

Hi, he's referring to hardware transcoding in server transcoding settings. Generally you want that on the default so if you change to test this one file then you may want to change it back afterwards.

[Heval 4]

@Luke, @Happy2Play I did the following:
changed the setting "Enable hardware acceleration when available" to "no"
Restart Emby
try to play the same file and same problem is still there.
 

[Luke 42078]

5 hours ago, Heval said:

@Luke, @Happy2Play I did the following:
changed the setting "Enable hardware acceleration when available" to "no"
Restart Emby
try to play the same file and same problem is still there.
 

Hi, we please see the log example from that? Thanks.