emby v2.0.77g audio issue eac3, ac3, dolby atmos google tv

[duaikan 0]

hallo...

i have problem with audio when play movie file with dolby digital plus audio, dolby atmos.

the sound doesnt seems right, it feels like the sound is too low.

but when i play with media player from the tv, the sound is good.

what happen with this version?

can u guys solve it? thanks

Edited July 5, 2022 by duaikan

[ebr 16169]

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

[duaikan 0]

20 hours ago, ebr said:

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

okay, whats next? i already send log from the app when play the movie.

[ebr 16169]

1 minute ago, duaikan said:

okay, whats next? i already send log from the app when play the movie.

Quote

Then add the following information to your report in the forum:

 

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
• The time you sent the log (in Eastern Time please - UTC -5)
• The name of the Emby user on the local server that was logged in at the time

Thanks.

[duaikan 0]

4 minutes ago, ebr said:

Thanks.

i have problem with audio when play movie file with dolby digital plus audio, dolby atmos.

the sound doesnt seems right, it feels like the sound is too low.

but when i play with media player from the tv, the sound is good.

 

08.52 am

 

duaikan

[duaikan 0]

3 minutes ago, duaikan said:

i have problem with audio when play movie file with dolby digital plus audio, dolby atmos.

the sound doesnt seems right, it feels like the sound is too low.

but when i play with media player from the tv, the sound is good.

 

08.52 am

 

duaikan

like this @ebr?

[ebr 16169]

Yes, thanks.  It appears your system doesn't support that audio format so it is internally mixing it down to stereo.  This would cause a loss of dynamic range and potentially make it sound quieter.

Are you playing just on the TV speakers?

[duaikan 0]

20 hours ago, ebr said:

Yes, thanks.  It appears your system doesn't support that audio format so it is internally mixing it down to stereo.  This would cause a loss of dynamic range and potentially make it sound quieter.

Are you playing just on the TV speakers?

i dont get it.

but when i play with v2.0.70 the audio sound perfect. why can be?

i think the issue its not my player, its on the app when update to v2077.

 

no, i play with soundbar ht rt3 via hdmi arc.

[ebr 16169]

Hi.  Can you try side-loading this app on the same device and see how it compares?

https://emby.media/emby-for-android.html

[duaikan 0]

14 minutes ago, ebr said:

Hi.  Can you try side-loading this app on the same device and see how it compares?

https://emby.media/emby-for-android.html

i dont understand. what do u mean? open the app then what?

Edited July 7, 2022 by duaikan

[duaikan 0]

5 minutes ago, duaikan said:

i dont understand. what do u mean? open the app then what?

ah, do u want me to install the app for android to my smart tv?

Edited July 7, 2022 by duaikan

[duaikan 0]

52 minutes ago, ebr said:

Hi.  Can you try side-loading this app on the same device and see how it compares?

https://emby.media/emby-for-android.html

i have tried, but the app its very heavy on my tv.

lag when play movie.

[ebr 16169]

1 hour ago, duaikan said:

but when i play with v2.0.70 the audio sound perfect.

If you have that version installed somewhere, can you send a log from the app right after starting playback of the same item as before?

[duaikan 0]

22 minutes ago, ebr said:

If you have that version installed somewhere, can you send a log from the app right after starting playback of the same item as before?

done!

 

 

00.51 pm

 

duaikan

[ebr 16169]

Hi.  There was no playback in that log.  Please play the item for a few seconds and then send the log directly from the cog menu on the OSD.

Thanks.

[duaikan 0]

4 minutes ago, ebr said:

Hi.  There was no playback in that log.  Please play the item for a few seconds and then send the log directly from the cog menu on the OSD.

Thanks.

okay.

 

00.58 pm

duaikan

[ebr 16169]

Unfortunately, I'm still not getting the information from the start of playback.

[duaikan 0]

13 minutes ago, ebr said:

Unfortunately, I'm still not getting the information from the start of playback.

how about this? i send twice.

 

01.21pm

duaikan

[ebr 16169]

Unfortunately, your device is simply not sending the log information I wanted to see.

What do you mean by the other app being "heavy"?

[duaikan 0]

2 hours ago, ebr said:

Unfortunately, your device is simply not sending the log information I wanted to see.

What do you mean by the other app being "heavy"?

i mean, my tv is low specification, so cannot play the movie with that android phone app.

stuck when i start the file. i just hear audio only in 1 second, no visual, then the app was freeze.

 

what can i do now?

i already send log information, but u dont get it.

Edited July 8, 2022 by duaikan

[duaikan 0]

i have send log again.

 

00.57 pm

duaikan

[ebr 16169]

I am receiving your logs it is just that the device is compressing the information so much that I cannot see the information I want to.  Not your fault but the last log looks like it was sent before logging in and did not have any playback.

I was hoping to see if there was a difference between how the item is being played between 70 and 77.

[duaikan 0]

17 minutes ago, ebr said:

I am receiving your logs it is just that the device is compressing the information so much that I cannot see the information I want to.  Not your fault but the last log looks like it was sent before logging in and did not have any playback.

I was hoping to see if there was a difference between how the item is being played between 70 and 77.

i just send the log again.

if u dont receiving my log, i dont know what to do anymore.

i just hope u guys can fix the audio issue from v77.

thanks bro... 

 

01.30 pm

duaikan

[Luke 42077]

Is it consistent?

[duaikan 0]

18 hours ago, Luke said:

Is it consistent?

yes it is. throughout the film.