Emby Theater hang

[ArtMetz 5]

Frequently when I try to play a recording from Emby Theater (Windows 10 client), the spinner appears and just keeps spinning.

I have to restart the client and server to play the recording. Server is a separate machine.

Client:
2022-06-14 14:21:37.505 Info App: Application version: 3.0.15.0

See this repeatedly in the server log:

(It would help to know what file was not found so I can troubleshoot further...)

2022-06-14 14:46:33.271 Info Server: http/1.1 Response 404 to host2. Time: 1ms. http://10.8.19.72:8097/emby/videos/673536/hls1/main/673.ts?PlaySessionId=94ed928f33bb4f5caa7b4bb689deaf1e
2022-06-14 14:46:33.272 Info Server: http/1.1 GET http://10.8.19.72:8097/emby/videos/673536/hls1/main/674.ts?PlaySessionId=94ed928f33bb4f5caa7b4bb689deaf1e. Accept=*/*, Connection=keep-alive, Host=10.8.19.72:8097, User-Agent=libmpv, Range=bytes=0-, Icy-MetaData=1

2022-06-14 14:46:33.274 Error Server: Error processing request
    *** Error Report ***
    Version: 4.7.2.0
    Command line: C:\Users\ETLAKE\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp
    Operating system: Microsoft Windows 10.0.19044
    Framework: .NET 6.0.5
    OS/Process: x64/x64
    Runtime: C:/Users/ETLAKE/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: C:\Users\ETLAKE\AppData\Roaming\Emby-Server\programdata
    Application path: C:\Users\ETLAKE\AppData\Roaming\Emby-Server\system
    System.IO.FileNotFoundException: System.IO.FileNotFoundException: Unable to find the specified file.
       at Emby.Server.MediaEncoding.Api.Hls.BaseHlsService.CreateRequestFromPlaySessionId(BaseSegmentRequest segmentRequest)
       at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.Get(GetHlsSegment segmentRequest)
       at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: Emby.Server.MediaEncoding
    TargetSite: System.Tuple`3[Emby.Server.MediaEncoding.Api.StreamRequest,System.String,MediaBrowser.Controller.Net.AuthorizationInfo] CreateRequestFromPlaySessionId(Emby.Server.MediaEncoding.Api.Hls.BaseSegmentRequest)

Edited June 14, 2022 by ArtMetz
added the http GET from the log

[ArtMetz 5]

The recording plays fine from the server via the web UI.

[ArtMetz 5]

Just tried from my roku and the recording plays ok.

[Luke 42078]

Hi @ArtMetz are you still running into this? Can you please attach the complete emby server and ffmpeg log files? Thanks.

[ArtMetz 5]

Yes.

embyserver.zip

[Luke 42078]

Hi @ArtMetz have you updated to Emby Server 4.7.5? Is Windows fully up to date on the client machine?

[ArtMetz 5]

Still no luck. I did copy the series locally to the server from the network and it then plays. This was all working at one time.

Emby Theater: 3.0.15.0, latest service packs (windows 10)

Server: 4.7.5.0, latest service packs (windows 10)

The libraries (all but one) are located on a QNAP NAS storage. The server (Emby & File Explorer) can browse and see the network directories ok.

I also have JellyFin set up in parallel, with NextPVR for recording and they play the network files ok.

Roku/Emby also will play the same network recordings.

logs attached.

logs.zip

[ArtMetz 5]

Is there a service I need to modify the user settings on?

[ArtMetz 5]

fyi - I tried Emby Theater from a second desktop. Still won't play. I can play a video from the web browser on the desktop.

[Luke 42078]

Hi, are you able to play from your music library?

[ArtMetz 5]

Yes. My music library is setup locally and works. As a test I created a network library and it works as well.

[Luke 42078]

Have you configured optional network paths for your emby libraries? If you have, maybe try removing those.

[ArtMetz 5]

I've tried with and without UNC paths. Sill the same result.

2022-07-08 11:53:54.591 Info Server: http/1.1 GET http://10.8.19.72:8097/emby/videos/1753412/hls1/main/659.ts?PlaySessionId=e359c1822805469e870156f09d4d48bb. Accept=*/*, Connection=keep-alive, Host=10.8.19.72:8097, User-Agent=libmpv, Range=bytes=0-, Icy-MetaData=1
2022-07-08 11:53:54.592 Error Server: Error processing request
    *** Error Report ***
    Version: 4.7.5.0
    Command line: C:\Users\ETLAKE\AppData\Roaming\Emby-Server\system\EmbyServer.dll
    Operating system: Microsoft Windows 10.0.19044
    Framework: .NET 6.0.5
    OS/Process: x64/x64
    Runtime: C:/Users/ETLAKE/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: C:\Users\ETLAKE\AppData\Roaming\Emby-Server\programdata
    Application path: C:\Users\ETLAKE\AppData\Roaming\Emby-Server\system
    System.IO.FileNotFoundException: System.IO.FileNotFoundException: Unable to find the specified file.
       at Emby.Server.MediaEncoding.Api.Hls.BaseHlsService.CreateRequestFromPlaySessionId(BaseSegmentRequest segmentRequest)
       at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.Get(GetHlsSegment segmentRequest)
       at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: Emby.Server.MediaEncoding
    TargetSite: System.Tuple`3[Emby.Server.MediaEncoding.Api.StreamRequest,System.String,MediaBrowser.Controller.Net.AuthorizationInfo] CreateRequestFromPlaySessionId(Emby.Server.MediaEncoding.Api.Hls.BaseSegmentRequest)
    
2022-07-08 11:53:54.592 Info Server: http/1.1 Response 404 to host1. Time: 1ms. http://10.8.19.72:8097/emby/videos/1753412/hls1/main/659.ts?PlaySessionId=e359c1822805469e870156f09d4d48bb

[Luke 42078]

Please attach complete server log files. Thanks.

[ArtMetz 5]

Here you go. I did clear the logs before repeating the issue.

 

logs.zip

[ArtMetz 5]

Here is another log. I briefly played a recording from Emby on my Android phone, then tried to play the same recording from Emby Theater.

 

logs.zip

[ArtMetz 5]

Saw the 4.7.6 server update. Still the same issue.

 

logs.zip

[ArtMetz 5]

My work around had been to copy the files locally to the server, but now they no longer play via Theater with the latest server build.

Windows 10 64 bit client running Emby Theater.

Server is Windows 10 64 bit.

 

logs.zip

[Luke 42078]

1 minute ago, ArtMetz said:

My work around had been to copy the files locally to the server, but now they no longer play via Theater with the latest server build.

Windows 10 64 bit client running Emby Theater.

Server is Windows 10 64 bit.

 

logs.zip 94.72 kB · 0 downloads

I'm guessing that's only affecting files with mov_text as the subtitle codec, right?

[ArtMetz 5]

That appears to be the case. I did find some files without mov_text that will play from either location.

[ArtMetz 5]

My local files (mov_text) are working again, but not the networked files. There was a Windows 10 update and Jellyfin update, but I'm not sure why that would affect it.

[Luke 42078]

OK. We're going to have a new app update out soon that will resolve it anyway. Thanks.

[ArtMetz 5]

The August 19th build appears to have resolved this.

Art