New Emby version .ASS subtitles problem

[oldones 0]

Essa nova versão deixou as legendas ASS desta forma, sempre utilizei o formato ASS pq o formato SRT deforma as linhas na minha TV Samsung, como posso resolver?

[oldones 0]

Hi!, the new emby version turn my .ass subtitles likes this... any way to fix it?

[pwhodges 2012]

What characters are the missing ones?  Does the media file include the necessary fonts?  Is the playback direct or transcoded?  Showing us the Emby logs might help, too:

Paul

[Joanes 0]

Não consigo acessar o app

 

[BillOatman 596]

Or maybe convert ASS to SRT

[oldones 0]

9 hours ago, BillOatman said:

Or maybe convert ASS to SRT

I use ASS. because the SRT multi-lines are not displayed correctly for me in my TV

[oldones 0]

On 5/29/2022 at 4:09 PM, pwhodges said:

What characters are the missing ones?  Does the media file include the necessary fonts?  Is the playback direct or transcoded?  Showing us the Emby logs might help, too:

Paul

the characters are "é" and "á"... portuguese... here are the log files... 

 

Edited May 31, 2022 by oldones

[Luke 42083]

HI there, can you please attach the complete emby server and ffmpeg logs rather than a screenshot of the log files? Thanks !

[oldones 0]

15 hours ago, Luke said:

HI there, can you please attach the complete emby server and ffmpeg logs rather than a screenshot of the log files? Thanks !

 

embyserver.txt ffmpeg-remux-daafd269-1afe-4730-aab9-64f64858f9a5_1.txt

[Luke 42083]

Hi there, how are your .ass subtitle files named?

[oldones 0]

18 hours ago, Luke said:

Hi there, how are your .ass subtitle files named?

Hi, I was watching "Ran"... the name of the subtitle file was "ran.ass"... I believe it is a problem with subtitles in portuguese, with words with accents "é, à, í, ã"

[Luke 42083]

Try naming the subtitle file using the language in the file name:

https://support.emby.media/support/solutions/articles/44001159160-subtitles

This will help the server determine the correct encoding of the file.

[oldones 0]

6 hours ago, Luke said:

Try naming the subtitle file using the language in the file name:

https://support.emby.media/support/solutions/articles/44001159160-subtitles

This will help the server determine the correct encoding of the file.

I encoded the subtitle in UTF 8 with-BOM using the subtitleedit, the characters are show correctly now, but the subtitle don't sync in Emby... so... when I use the encode "Europa - Windows" the subtitles sync correctly but the characters don't show correctly... I think it is a problem with subtitles in portuguese only...

[Luke 42083]

On 6/1/2022 at 8:54 PM, oldones said:

I encoded the subtitle in UTF 8 with-BOM using the subtitleedit, the characters are show correctly now, but the subtitle don't sync in Emby... so... when I use the encode "Europa - Windows" the subtitles sync correctly but the characters don't show correctly... I think it is a problem with subtitles in portuguese only...

Did you try naming the file how I suggested?