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How do i fix this??


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chuck_wooder
Posted

Every time i try to play a 4k video, this screen pops up and kicks me out of the playing screen and takes me back to homepage.

how do i fix this? please help, i am unable to enjoy my fa. shows because of this :((

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Posted

Hello chuck_wooder,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:


Thank you.

Emby Team

Posted

Hi.  Did you install this plugin?

 

chuck_wooder
Posted
5 hours ago, ebr said:

Hi.  Did you install this plugin?

No, how do i install it? i downloaded the zip file but cant find a way to install. :(

 

bakes82
Posted
13 hours ago, ebr said:

Hi.  Did you install this plugin?

 

My guess is hes paying for a share to someone whos got it installed, as thats not the default message.

  • Like 2
chuck_wooder
Posted
4 hours ago, bakes82 said:

My guess is hes paying for a share to someone whos got it installed, as thats not the default message.

yep thats true

Posted
6 hours ago, chuck_wooder said:

yep thats true

Where is this share?

chuck_wooder
Posted (edited)
1 hour ago, ebr said:

Where is this share?

where is this share, as in? 

the name is ******(on emby)

Edited by chuck_wooder
Posted (edited)
6 hours ago, chuck_wooder said:

where is this share, as in? 

the name is ******** (on emby)

Ok I think you'll need to report this to the owner of the server you're connecting to.

Edited by softworkz
BillOatman
Posted

@chuck_wooder  If it is a share, the owner likely has a 4K section and a non-4K section.  If so, pick something in the non-4K.  If you believe your device is 4K capable, that's another issue altogether.

chuck_wooder
Posted
4 minutes ago, BillOatman said:

@chuck_wooder  If it is a share, the owner likely has a 4K section and a non-4K section.  If so, pick something in the non-4K.  If you believe your device is 4K capable, that's another issue altogether.

Hi!

non-4k works fine

nope, my device isnt 4k capable

BillOatman
Posted
1 minute ago, chuck_wooder said:

Hi!

non-4k works fine

nope, my device isnt 4k capable

So there are things in the 4K section that are not in the non-4K that you want to watch? Then just ask the share owner to get a non-4K version.  If (s)he is not allowing transcodes of 4K to non 4K, that's a reasonable request of a customer.

chuck_wooder
Posted
2 minutes ago, BillOatman said:

So there are things in the 4K section that are not in the non-4K that you want to watch? Then just ask the share owner to get a non-4K version.  If (s)he is not allowing transcodes of 4K to non 4K, that's a reasonable request of a customer.

oh yeah! thanks, i will do that....i was just curious as to why i cant do that 

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