Playback stops, HLS error

[raudraido 48]

Browser emby playback stops and console shows HLS Error

Edge console

 

Chrome colsole

 

 

Seems that Firefox does not have that problem. It still throws "bufferFullError Fatal" errors but no "bufferAppendingError" and keeps playing.

Also playback resumes in chrome/edge when choosing lower quality/bitrate.

ffmpeg-remux-b7b18dba-501b-4d3c-a403-a987a698ee2c_1.txt ffmpeg-transcode-4cbd8a5e-8d99-4e31-9433-e3524c7ead17_1.txt embyserver.txt

Edited May 26, 2022 by raudraido

[raudraido 48]

 

1

 

Edited May 26, 2022 by raudraido

[raudraido 48]

2

Edited May 26, 2022 by raudraido

[raudraido 48]

no, yes, maybe?

[Luke 42083]

Hi, we'll take a look at it. Thanks.

[karlshea 8]

I'm getting the same in Chrome 102 and Firefox 100 (Mac) with transcoded 4k videos, but FF is not resuming.

FF error: Media resource blob:https://my.domain:8920/691b90a2-a115-4903-ba23-38786fbdb1b8 could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005)

There are no errors in the emby log or transcode log but I could post them if that would be helpful. Server is Docker on Ubuntu.

Safari 15.5 is also getting a transcoded HLS video, but playback works just fine.

Edited May 28, 2022 by karlshea

[KarmaPolice 16]

@Luke:

I'm getting this issue as well... 

Emby Version: 4.17.13.0 (running in k3s container)
Browser: Edge V. 115.0.1901.200 (64-bit)
Erroring File: htmlmediahelper.js?v=4.7.13.0:1 

1080p - 60Mbps, 50Mbps, 40Mbps all throw the same error, though backing off to 30Mbps works around it and plays fine... not sure why this is. Additionally, playing the same file through Emby Theater (instead of browser) does not throw this error even at 60Mbps.

HLS Error: Type: mediaError Details: bufferFullError Fatal: false Reason: 
HLS Error: Type: mediaError Details: bufferAppendingError Fatal: false Reason: 

Let me know if I can get you anything or do anything to help diagnose... 

Edited August 14, 2023 by KarmaPolice

[Luke 42083]

2 hours ago, KarmaPolice said:

@Luke:

I'm getting this issue as well... 

Emby Version: 4.17.13.0 (running in k3s container)
Browser: Edge V. 115.0.1901.200 (64-bit)
Erroring File: htmlmediahelper.js?v=4.7.13.0:1 

1080p - 60Mbps, 50Mbps, 40Mbps all throw the same error, though backing off to 30Mbps works around it and plays fine... not sure why this is. Additionally, playing the same file through Emby Theater (instead of browser) does not throw this error even at 60Mbps.

HLS Error: Type: mediaError Details: bufferFullError Fatal: false Reason: 
HLS Error: Type: mediaError Details: bufferAppendingError Fatal: false Reason: 

Let me know if I can get you anything or do anything to help diagnose... 

HI, can you try our hosted web app and let us know how that compares?

http://app.emby.media

Thanks.

[KarmaPolice 16]

1 hour ago, Luke said:

HI, can you try our hosted web app and let us know how that compares?

http://app.emby.media

Thanks.

That worked at the full 60Mbps... 

By chance is that same webplayer gonna get baked into the self-hosted version?

[Luke 42083]

1 hour ago, KarmaPolice said:

That worked at the full 60Mbps... 

By chance is that same webplayer gonna get baked into the self-hosted version?

Yes that will be in the upcoming 4.8 server release. Thanks !

[KarmaPolice 16]

Thank you!