Some files can’t be read IO Exception

[xontik 5]

Hi !

I have an issue with some files, it drive me crazy :3

The log tells me that the file can’t be found, but it’s there and I can read it with vlc .

Permissions are the same as every other file that read correctly.

 issue started since 4.7 update could it be related to the update process ?

What could be the reason for the io exception ?

Already tried :

- library scan

- Emby restart

- Host restart 

- Episode reimport

 

Thanks ,

Have a nice day

 

 

embyserver.txt

[Happy2Play 9780]

Can you post the ffmpeg log also but there appears to be a transcoding issue.

ProcessRun 'StreamTranscode 605b44' Process exited with code 137 - Failed

 

There is a permissions issue as you have 21 of these.

Quote

2022-05-24 00:46:19.327 Error ProviderManager: UnauthorizedAccessException: Emby Server is being write access to /data/mergerfs1/media/Shows/The Office (US)/Season 06/The Office (US).s06e01.Gossip-thumb.jpg. Please check your file permissions.

 

Unrelated but needs to report to plugin developer.

2022-05-24 00:29:09.934 Error UserDataManager: Error in event handler
	*** Error Report ***
	Version: 4.7.0.60
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Linux version 5.4.0-110-generic (buildd@ubuntu) (gcc version 9.4.0 (Ubuntu 9.4.0-1ubuntu1~20.04.1)) #124-Ubuntu SMP Thu Apr 14 19:46:19 UTC 2022
	Framework: .NET 6.0.2
	OS/Process: x64/x64
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 14
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	System.MissingMethodException: System.MissingMethodException: Method not found: 'Void MediaBrowser.Controller.Entities.BaseItem.set_Rating(System.Nullable`1<Double>)'.
	   at SmartPlaylist.EntryPoint._userDataManager_UserDataSaved(Object sender, UserDataSaveEventArgs e)
	   at MediaBrowser.Common.Events.EventHelper.FireEventIfNotNull[T](EventHandler`1 handler, Object sender, T args, ILogger logger)
	Source: SmartPlaylist
	TargetSite: Void _userDataManager_UserDataSaved(System.Object, MediaBrowser.Controller.Library.UserDataSaveEventArgs)

 

[xontik 5]

Thanks for your time,

I fixed the write permissions issues for thumbnails, but unrelated i think.

For the plugin issues I'll get in touch with the devs

I attached last 3 transcoding logs that failed (all on mobile) and 2 that worked:

- One on mobile from another file

- One on desktop on the file that fail on mobile 

Digging a little more, everything works fine on a desktop computer for the same files..

On mobile, all my other media works 

 

 

ffmpeg-transcode-50147be5-f6ce-4d6e-a78a-d9995d9b6ead_1.txt ffmpeg-transcode-2d2cf603-02a8-4ed4-bf54-efd7f208cdad_1.txt ffmpeg-transcode-fc787ec4-3cc9-4a40-92bd-0b77907e9be5_1.txt ffmpeg-transcode-8a86c1a5-95bf-42d5-a180-b88421dd09a0_1.txt ffmpeg-transcode-84b98ade-911f-4a93-bbe8-14af10fe74ab_1.txt

[Happy2Play 9780]

@softworkzcan you comment "System.IO.IOException: System.IO.IOException: Broken pipe"?

[xontik 5]

Even with hardware transcoding disabled i got the same error :

System.IO.FileNotFoundException: System.IO.FileNotFoundException: Unable to find the specified file.

I tried with chmod 777 and chown on the file, on the parent dir, nothing seems to make it change

 

Edit:

If i try to transcode from a pc 5lower bandwidth) it works fine... the same file from Emby for iOS or Safari mobile or chrome mobile, it fail with this same error.

I really don t understand, i ll try to rollback from 4.7 and see if the issue is still there

Edit 2:

Works fine after rollback in 4.6.7.

How can I help you figure it out ?

 

Edited May 24, 2022 by xontik

[softworkz 5066]

Please remove all non-emby plugins (especially "SmartPlaylist" and "PlaybackReporting") and retry (after restarting Emby)

If the issue persists, please reproduce the issue in the folowing way:

• Activate debug logging (under Logging)
• Restart Emby Server
• Make a single playback attempt
• Post the server log and the ffmpeg log(s) created during that time

Thanks

[xontik 5]

Can i do that in another fresh installed instance i dont want to interrupt my users again ?

 

[softworkz 5066]

7 hours ago, Happy2Play said:

@softworkzcan you comment "System.IO.IOException: System.IO.IOException: Broken pipe"?

Pipes are a means of inter-process communication. In this case, Emby tries to send a 'q' character to ffmpeg for stopping it while the ffmpeg process has probably ended already.

This is something that normally doesn't happen. Probably there's a plugin causing an error which breaks the normal code flow.

 

[softworkz 5066]

1 minute ago, xontik said:

Can i do that in another fresh installed instance i dont want to interrupt my users again ?

Sure. But probably you won't see the issue then (as I suspect it's due to plugins)..

[xontik 5]

Okay i’ll try on the main instance tomorrow and come back with the logs if the issues is still there with plugins disabled.

 

[Luke 42078]

Let us know how you get on. Thanks.

[xontik 5]

Hi, comming back with some good news !

 

Works perfectly fine on 4.7.1.0 :yeah:

I deactivated suggested plugins, and will reactivate one by one

AND I had some file corruption that snapraid resolved for me this weekend, it could ave been that too.

Thanks a lot !

[softworkz 5066]

Great. thanks for the feeedback!