New images don´t show

[Heisen 1]

Hello.

 

I update my Emby server to the new version, I´m using Ubuntu x64. And now the new images don´t show correctly.

 

I try to delete the image and find again, restart... I don´t know what is the problem because i don´t touch anything besides the server update. I see the log and i have this errors:

 

2022-05-23 22:46:12.887 Debug Server: http/1.1 Response 404 to host13. Time: 2ms. http://emby_remote_ip:8096/emby/Items/337447/Images/Primary?Accept=webp&Quality=100&EnableImageEnhancers=true&MaxHeight=600&Tag=29abae82c5b4a1c34995a017ca83bc8c
2022-05-23 22:46:16.202 Info Server: http/1.1 POST http://emby_remote_ip:8096/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; AFTKA Build/PS7279.2766N)
2022-05-23 22:46:16.203 Debug SessionManager: OnPlaybackProgress TimeUpdate eea9cf6feb814b05b4be1b4b07a0e2c4
2022-05-23 22:46:16.204 Info Server: http/1.1 Response 204 to host23. Time: 1ms. http://emby_remote_ip:8096/emby/Sessions/Playing/Progress
2022-05-23 22:46:16.669 Info Server: http/1.1 POST http://emby_remote_ip:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for LG&X-Emby-Device-Name=LG Smart TV (55UF840V-ZA)&X-Emby-Device-Id=d03a8285-4bff-42b6-ade3-d32aed1e9535&X-Emby-Client-Version=1.0.35. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/538.2 (KHTML, like Gecko) Large Screen WebAppManager Safari/538.2
2022-05-23 22:46:16.798 Debug SessionManager: OnPlaybackProgress TimeUpdate 7a719b910ac14da7b1ea2790603f168e
2022-05-23 22:46:16.799 Info Server: http/1.1 Response 204 to host24. Time: 129ms. http://emby_remote_ip:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for LG&X-Emby-Device-Name=LG Smart TV (55UF840V-ZA)&X-Emby-Device-Id=d03a8285-4bff-42b6-ade3-d32aed1e9535&X-Emby-Client-Version=1.0.35
2022-05-23 22:46:18.336 Debug Server: http/1.1 GET http://emby_remote_ip:8096/emby/Items/337418/Images/Primary?Accept=webp&Quality=100&EnableImageEnhancers=true&MaxHeight=600&Tag=6a5dee3922ea8b7cabb13983360647a3. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; MIBOX4 Build/PI)
2022-05-23 22:46:18.337 Debug Skia: SKFileStream had a problem reading (FILE NAME)-poster.jpg. Attempting workaround...
2022-05-23 22:46:18.337 Debug Server: http/1.1 GET http://emby_remote_ip:8096/emby/Items/337417/Images/Primary?Accept=webp&Quality=100&EnableImageEnhancers=true&MaxHeight=600&Tag=431fbeeddd68afb4cc87a3ee56a6173e. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; MIBOX4 Build/PI)
2022-05-23 22:46:18.338 Debug Skia: SKFileStream had a problem reading (FILE NAME)-poster.jpg. Attempting workaround...
2022-05-23 22:46:18.339 Error Server: Error processing request
	*** Error Report ***
	Version: 4.7.0.60
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Linux version 5.4.0-110-generic (buildd@ubuntu) (gcc version 9.4.0 (Ubuntu 9.4.0-1ubuntu1~20.04.1)) #124-Ubuntu SMP Thu Apr 14 19:46:19 UTC 2022
	Framework: .NET 6.0.2
	OS/Process: x64/x64
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 12
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	System.IO.FileNotFoundException: System.IO.FileNotFoundException: Could not find file '(FILE NAME)-poster.jpg'.
	File name: '(FILE NAME)-poster.jpg'
	   at Emby.Drawing.Skia.SkiaEncoder.GetSKFileStream(String path)
	   at Emby.Drawing.Skia.SkiaEncoder.EncodeImage(String inputPath, String outputPath, Boolean autoOrient, Nullable`1 orientation, Int32 quality, ImageProcessingOptions options, ImageFormat selectedOutputFormat)
	   at Emby.Drawing.ImageProcessor.ProcessImage(ImageProcessingOptions options, CancellationToken cancellationToken)
	   at Emby.Api.Images.ImageService.GetImage(ImageRequest request, Int64 itemId, BaseItem item, Boolean isHeadRequest)
	   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: Emby.Drawing.Skia
	TargetSite: SkiaSharp.SKFileStream GetSKFileStream(System.String)
	Path: (FILE NAME)-poster.jpg

 

I only edit the file name. If anyone need the entire log i can post it.

 

Thank you

[Luke 42078]

HI there, please attach the complete emby server log. Thanks.

[Heisen 1]

Hi, here you are the complete log. Thanks.

embyserver.txt

[Luke 42078]

What kind of mount are the images stored on?

	System.IO.IOException: System.IO.IOException: Input/output error : '/home/plex/gdrive/Plexlitado/Series/Marvel Cloack and Dagger/Marvel's Capa y Puñal 1x03 Vitral WEBDL 1080 Dual HDKnY-thumb.jpg'

 

[Heisen 1]

All the cache are stored on the SSD. Is mounted by rclone but I don't stored any image never on my gdrive. 

[Luke 42078]

The server is looking for an image at: 

/home/plex/gdrive/Plexlitado/Series/Marvel Cloack and Dagger/Marvel's Capa y Puñal 1x03 Vitral WEBDL 1080 Dual HDKnY-thumb.jpg

Are you saying that doesn't exist? Sounds like you need to run a library scan.

[Heisen 1]

Yes, I see. But any image is storaged on that directory. Because the rclone is mounted only read, always. I do various scans after the update. 

Is any way to set the dir of the pictures? Is the cache dir? 

 

Thanks 

[Heisen 1]

I installed the previous version and the problem is solved, so, the problem is in the last version.

[Luke 42078]

3 minutes ago, Heisen said:

I installed the previous version and the problem is solved, so, the problem is in the last version.

I think you could have just run a library scan and then you would have been fine after that.

[Heisen 1]

8 minutes ago, Luke said:

I think you could have just run a library scan and then you would have been fine after that.

I ran some library scan after the update

[Luke 42078]

Are you saying this image does not exist? Or is not reachable at the time?

/home/plex/gdrive/Plexlitado/Series/Marvel Cloack and Dagger/Marvel's Capa y Puñal 1x03 Vitral WEBDL 1080 Dual HDKnY-thumb.jpg

 

[Heisen 1]

6 minutes ago, Luke said:

Are you saying this image does not exist? Or is not reachable at the time?

/home/plex/gdrive/Plexlitado/Series/Marvel Cloack and Dagger/Marvel's Capa y Puñal 1x03 Vitral WEBDL 1080 Dual HDKnY-thumb.jpg

 

That image does not exits. In the dir only have the mkv files.

[Luke 42078]

So eventually the older version of the server will go looking for that file again and the same thing will happen.

I would suggest running a complete scan of all libraries. If you still have an issue after that, please attach the emby server log. Thanks.

[Heisen 1]

I was watching the log and i can see the same error that you quoted, but now the image works, i can´t understand the problem. Seems to be a error to read in the cloud, but the image is store... idk where...

 

The new titles without images, i rescan the metadata and shows a poster... wtf

[Luke 42078]

Quote

Seems to be a error to read in the cloud

Right that's why I'm saying the same thing would have eventually happened with the 4.6.7 server. Do you still have an issue at this point?

[Heisen 1]

Now i have the 4.6.7.0 version, the previous of the update. Seems to be ok right now. I want to update soon to the next version, but if i don´t know how to resolve this problem... all the images and cache are stored in the SSD, not in gdrive.

 

Thanks for the help

Edited May 25, 2022 by Heisen

[Luke 42078]

Emby Server deletes cache files that are older than 30 days old, so little by little it's going to start trying to get them from the cloud again, and you're going to run into this no matter which version you use.

[Heisen 1]

Yes, but I´m talking about new titles in the library. The old data is ok, is only the new.

[Heisen 1]

Maybe, i found a fix to this problem in the last version, in the library option i uncheck the option "Save the ilustration in the folders" .

Then, i forced scan metadata in the new title without picture and works again, have a picture to show!