Lost Pictures

[deeproot 0]

I lost my webgui for the server admin portion and I also lost new pictures and stuff being cataloged on upload. I did the database stuff listed here:https://support.emby.media/support/solutions/articles/44002210894-corrupt-database

Now my emby has nothing configured when loading except livetv and iptv. I still do not have the server admin area available to re-setup my datastores.

NAME="Ubuntu"
VERSION="20.04.4 LTS (Focal Fossa)"
 

emby: 4.7.0.60 

this happened with 4.7.0.40

error logs show nothing now but before they showed : 

2022-05-22 04:20:06.278 Error Server: Error processing request
        *** Error Report ***
        Version: 4.7.0.40
        Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/
bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
        Operating system: Linux version 5.4.0-109-generic (buildd@ubuntu) (gcc version 9.4.0 (Ubuntu 9.4.0-1ubuntu1~20.04.1)) #123-Ubuntu SMP Fri Apr 8 09:10:54 UTC 2022
        Framework: .NET 6.0.2
        OS/Process: x64/x64
        Runtime: opt/emby-server/system/System.Private.CoreLib.dll
        Processor count: 8
        Data path: /var/lib/emby
        Application path: /opt/emby-server/system
        System.NullReferenceException: System.NullReferenceException: Object reference not set to an instance of an object.
           at Emby.Server.Implementations.Dto.DtoService.AttachPeople(BaseItemDto dto, BaseItem item, DtoOptions options)
           at Emby.Server.Implementations.Dto.DtoService.GetBaseItemDtoInternal(BaseItem item, DtoOptions options, User user)
           at Emby.Server.Implementations.Dto.DtoService.GetBaseItemDto(BaseItem item, DtoOptions options, User user)
           at Emby.Api.UserLibrary.UserLibraryService.Get(GetItem request)
           at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
           at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContent
Type, CancellationToken cancellationToken)
           at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
        Source: Emby.Server.Implementations
        TargetSite: Void AttachPeople(MediaBrowser.Model.Dto.BaseItemDto, MediaBrowser.Controller.Entities.BaseItem, MediaBrowser.Controller.Dto.DtoOptions)
        
 

 

Edited May 22, 2022 by deeproot

[Luke 42078]

hi @deeproot are you saying you deleted your library database file? If so then you'll need to run a scan of all libraries in order to re-populate it. Please let us know if this helps. Thanks.

[deeproot 0]

Yes. I deleted the database file. I can not access the admin area of the webgui to run any scans or change configuration. When I log in with emby user it behaves like a normal user account. This is what prompted me to start this journey 

[Luke 42078]

21 minutes ago, deeproot said:

Yes. I deleted the database file. I can not access the admin area of the webgui to run any scans or change configuration. When I log in with emby user it behaves like a normal user account. This is what prompted me to start this journey 

HI, why do you think it behaves like a normal user? Did you try clicking the gear icon in the upper right?

[deeproot 0]

When I click the gear top right I get:

Home 

App Settings emby web 4.7.0.60

Change user 

Sign out

 

There is no server settings / server admin (I cant remember exactly what it used to say)

[Luke 42078]

Are you sure that you're signed in as your admin user?

[deeproot 0]

Yes. 

Also my database did rebuild itself over night so only thing that is wrong is I dont have the admin area.  

 

 

just checked policy.xml and 

  <IsAdministrator>true</IsAdministrator>
is still set on the user.

Edited May 22, 2022 by deeproot

[Luke 42078]

11 minutes ago, deeproot said:

Yes. 

Also my database did rebuild itself over night so only thing that is wrong is I dont have the admin area.  

 

 

just checked policy.xml and 

  <IsAdministrator>true</IsAdministrator>
is still set on the user.

Can you try clearing browsing data and/or logging in with a different browser to see if that makes a difference? Thanks.

[deeproot 0]

I was able to promote another user to Admin using policy.xml Logged in with that user and was able to check on my admin account. 

The setting: Allow this user to manage the server was unchecked on my main user.  (I did not uncheck this as I have not had to perform any admin related duties b/c its been on autopilot for about a year or more)

I just clicked that and logged back in as my admin user and everything is back to normal. I have now removed admin from the temp admin account.

 

Everything seems to be ok now. 

Thanks for the help.

[Luke 42078]

Thanks for the feedback. Apologies for the disruption.