can't find my server with Emby connect.

[zoula 6]

Hi,

From one particular PC I can't find my server with emby connect.  Every other device is able to connect but this PC just can't find this sever.  I can see a server that a friend shared with me but my personal server is unaccessable. 

If I use the external IP address I could connect but it's kind a complicated to use this way to connect.  I tried with multiple browser (firefox, chrome, edge) same result. 

Also, I should say that this PC is outside of the home network, (work PC).  we do not have firewall or anykind of way to block any type of connection... so it should work. otherwise I would't see my friend server. 

Thank you,

Zoula

[Luke 42081]

Hi, are you saying it doesn't show up when you sign in with Emby Connect?

[zoula 6]

Hi Luke,

Yes, it doesn't show up.  I can see my friend server, but mine I cannot see.  And this is only from this particular PC.  Everything is fine on my phone, Firestick and other device.

[Luke 42081]

2 minutes ago, zoula said:

Hi Luke,

Yes, it doesn't show up.  I can see my friend server, but mine I cannot see.  And this is only from this particular PC.  Everything is fine on my phone, Firestick and other device.

OK, it sounds like you need to go through this process here under the section called Guide for Administrators:

https://support.emby.media/support/solutions/articles/44001160340-emby-connect