Subtitles for 4K movies/shows are shown in the upper left section

[IggyPS 5]

Hello, 

This is an issue I noticed today both on the Android TV app and on the web browser player. 

I am attaching a screenshot from the 4K version of Carlito's Way. Notice the subtitles position. And note that this is only on 4K content. Subtitles on other content are ok. Anyone else with this issue? Any ideas for solutions?

[Luke 42083]

Hi there, can we please look at an example?

Thanks !

[pwhodges 2012]

What type of subtitles are they, and where di they come from? 

Sometimes you come across subtitles which are intended for a different resolution, and contain the expected resolution.  Some programs will adjust them to fit, but others don't bother. 

I know that PGS subtitles intended for a higher resolution than they are being used with will render offscreen in Emby at present, so it is possible that your subtitles have not had their resolution updated from HD to 4K, and so are similarly rendering in the top-left 1080p part of the image.

Paul

[IggyPS 5]

9 hours ago, pwhodges said:

What type of subtitles are they, and where di they come from? 

Sometimes you come across subtitles which are intended for a different resolution, and contain the expected resolution.  Some programs will adjust them to fit, but others don't bother. 

I know that PGS subtitles intended for a higher resolution than they are being used with will render offscreen in Emby at present, so it is possible that your subtitles have not had their resolution updated from HD to 4K, and so are similarly rendering in the top-left 1080p part of the image.

Paul

Embedded subs. I think I missed the important bit of information that this just started happening randomly yesterday. Before that, they always worked perfectly on all the same content. 

@Luke I will get the logs today after work, if that is what you meant by example. 

[IggyPS 5]

17 hours ago, pwhodges said:

it is possible that your subtitles have not had their resolution updated from HD to 4K, and so are similarly rendering in the top-left 1080p part of the image.

BTW, what do you mean by this? How would one update PGS subtitles from HD to 4K?

[pwhodges 2012]

I've no idea - sorry!

I can do it for ASS, but I've no programs that handle PGS other than offering to OCR it.

Paul

[softworkz 5072]

@IggyPS Please post an ffmpeg from that playback situation.

Thanks

[ulanov 16]

Suspect this may be related to my reported bug - I think the captioning/sub-title function(s) are not working entirely correctly in the new server, at least in the web browser and Android players.

 

 

[Luke 42083]

1 hour ago, ulanov said:

Suspect this may be related to my reported bug - I think the captioning/sub-title function(s) are not working entirely correctly in the new server, at least in the web browser and Android players.

 

 

That's not related. Please attach an ffmpeg log from this example. Thanks.

[softworkz 5072]

12 hours ago, IggyPS said:

I think I missed the important bit of information that this just started happening randomly yesterday.

What did you have before - one of the latest betas or the previous release version?

[IggyPS 5]

Well, I don't know. I tried to replicate it today, but the subtitles were fine. The only thing I did was to rescan the library files. Usually things don't work after they work but you try to show them to someone. But in this case things work after they didn't work and I tried to show it lol. 

[ZSZQ 10]

https://emby.media/community/index.php?/topic/108307-the-location-of-the-subtitles-is-incorrect/#comment-1144897

 

The same situation makes me very confused.

[softworkz 5072]

On 5/20/2022 at 7:50 PM, IggyPS said:

Well, I don't know. I tried to replicate it today, but the subtitles were fine. The only thing I did was to rescan the library files. Usually things don't work after they work but you try to show them to someone. But in this case things work after they didn't work and I tried to show it lol. 

Without logs, I can't see what has changed

We do have a fix for the actual problem, but it's not included in any release yet.

[Luke 42083]

On 5/22/2022 at 9:38 AM, softworkz said:

Without logs, I can't see what has changed

 

@IggyPS ?

[IggyPS 5]

On 25/01/2023 at 23:18, Luke said:

@IggyPS ?

Uf, this is an old thread. Everything has been working well for me in terms of subtitles since my last update in this thread. Do you still need my logs for QA purposes or something?

[Luke 42083]

On 1/27/2023 at 10:42 AM, IggyPS said:

Uf, this is an old thread. Everything has been working well for me in terms of subtitles since my last update in this thread. Do you still need my logs for QA purposes or something?

No, sounds like we're good. Thanks !