Playback Issue on Android TV

[user101xy 26]

Hi
how can the problem be solved?

I launch Emby on my Android TV. Then I try to play a recording. I click play, but only a still image appears. No playback happens. Even fast-forwarding only brings the picture to a standstill and playback does not start. All recordings have the same problem.

Playback of the recording works on my iPhone and on Mac OS as well as on Windows 11 App.

 

Ps. Also Live TV weren´t play. I start Live TV but the screen of Emby freeze. Emby doesn´t start playback.

Deinstalling the App has not helped.

 

Unfortunately I don't get an error message.

 

 

Synology (4.7.0.39)

Version 2.0.70g Registered

Edited May 15, 2022 by user101xy

[ebr 16169]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[user101xy 26]

You enter the settings page and turn on the "Debug Options".

This is not displayed in the Emby App for Android TV.

[ebr 16169]

10 minutes ago, user101xy said:

This is not displayed in the Emby App for Android TV.

Hi.  The "General Display" settings, all the way at the bottom (scroll down).

[user101xy 26]

Thanks

I activated it. What do you need next?

[FrostByte 5392]

Now with debug on reproduce your error and then click "send log" via the cog wheel on the OSD

[user101xy 26]

I have send the logs.

 

What would be the next step now?

Edited May 15, 2022 by user101xy

[user101xy 26]

Hope it could be fixed, after i send the logs of my Android TV.

[Luke 42077]

Please attach the emby server log as well. t hanks.

[FrostByte 5392]

1 hour ago, user101xy said:

I have send the logs.

 

What would be the next step now?

Post the time and user name you were logged on with when you sent the log.  ebr will need that to make sure he has the correct log.

[user101xy 26]

Hi!

 

 16.5.2022         2:44:00  Playback of Stream "Das Erste HD" started

                            2:44:21 Playback stopped of Stream "Das Erste HD"

 

 

 

Username: emby (perhaps also user101xy)

 

Thanks!

 

 

embyserver.txt

Edited May 16, 2022 by user101xy

[user101xy 26]

I have good news:

To play recordings correctly I had to:
Settings>LiveTV>Enable Direct Play Live TV

and to play recordings correctly I had to:
Settings>Playback Settings>Allow direct playing of TS files

That means: problem solved. Thanks anyway!

[ebr 16169]

Hmmm... that is interesting but it may imply an issue with ffmpeg on your installation.

Were ffmpeg logs produced before you selected those options?

[user101xy 26]

43 minutes ago, ebr said:

Were ffmpeg logs produced before you selected those options?

Unfortunately I do not know it.
I can not answer.

How can I check this?

Edited May 16, 2022 by user101xy

[ebr 16169]

39 minutes ago, user101xy said:

How can I check this?

By the existence of ffmpeg logs on your server when you don't have those options checked.

[user101xy 26]

Yes, ffmpeg logs were created on the server.

Do you mean these:

Unfortunately, I don't quite understand what these ffmpeg logs are all about.

 

 

 

Edited May 16, 2022 by user101xy

[user101xy 26]

50 minutes ago, ebr said:

By the existence of ffmpeg logs on your server when you don't have those options checked.

How can I enable ffmpeg?

So is it bad if ffmpeg is not enabled?

[user101xy 26]

Yes, I had now disabled it and in the logs appears, with disabled Direct Play (Live TV), ffmpeg_remux

Edited May 16, 2022 by user101xy

[ebr 16169]

1 minute ago, user101xy said:

Yes, I had now disabled it and in the logs appears, with disabled Direct Play, ffmpeg_remux

Is playback working?  If not, please attach the ffmpeg log here.

[user101xy 26]

It works only, when in the settings of Emby Live TV (Android TV), Direct Play is enabled.

 

If Direct Play is disabled, no playback accours.

ffmpeg-remux-a803c22d-9b7b-414f-9b58-95473a08e2c0_1.txtffmpeg-remux-20263741-60ad-4ef0-908d-39cd65739b54_1.txt

 

[user101xy 26]

@ebr did you want to know, if it works with disabled Direct play?

[ebr 16169]

I don't see anything obvious in the ffmpeg logs as to why it wouldn't play.

[user101xy 26]

Thank you a lot!

 

It's strange though, isn't it?

I still have a Telekom HDMI Stick with Android TV OS, on which it works without activated Direct Play.

[user101xy 26]

On the Telekom Stick HDMI with Android TV, I don't need Direct Play.

But it's strange that you didn't find anything suspicious (logs) on my Philips TV Android TV.

Any idea why my TV (Android OS TV) needs Direct Play but the stick doesn't?

 

Edited May 17, 2022 by user101xy

[ebr 16169]

It could be a problem in the internal codec implementation but not sure at this point.