Too many errors - Roku TV

[Bigmixer 1]

• I was attempting to play a file “The Office (US) (2005) - S08E01 - The List” which we have played multiple times, however, I am now receiving the “too many errors, moving on” Error.
• I sent the log through the Roku TV app at 10:05 pm Eastern
• BMWEmby was the user trying the file.
• This was on a Roku TV

2022-05-10 21:54:41.552
Operating System: Linux version 5.10.28-Unraid (root@Develop) (gcc (GCC) 9.3.0, GNU ld version 2.33.1-slack15) #1 SMP Wed Apr 7 08:23:18 PDT 2021
OS/Process: x64/x64
Emby Server version: 4.6.7.0
Operating system: Unix 5.10.28.0
Command Line: /usr/lib/emby-server/EmbyServer.dll -programdata /config -ffdetect -ffmpeg /usr/bin/ffmpeg -ffprobe /usr/bin/ffprobe -restartexitcode 3

App: Roku SG 4.0.46
Master Bedroom

http://192.168.0.234:8096/emby/videos/68614/hls1/main/1.ts?DeviceId=643b0d2f-6fb1-5f44-bff1-c4ade05ea6a2&MediaSourceId=911a2bb96b02bc353b2f607e899a5bb8&PlaySessionId=93ce8549343c4e359453ef2c225f9d0d&api_key=d8314baacb514987b6ad9796a7994d76&VideoCodec=h264,hevc,mpeg2video&AudioCodec=ac3,aac,mp2,mp3,eac3,flac,vorbis,lpcm&VideoBitrate=40680000&AudioBitrate=320000&MaxFramerate=60&MaxWidth=3840&MaxHeight=2160&AudioStreamIndex=1&TranscodingMaxAudioChannels=8&SegmentContainer=ts&SegmentLength=3&MinSegments=1&AllowInterlacedVideoStreamCopy=True&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-maxrefframes=16&h264-videobitdepth=8&h264-profile=high,main,baseline,constrainedbaseline&h264-level=51&aac-audiochannels=2&eac3-audiochannels=8&ac3-audiochannels=6&flac-audiochannels=2&lpcm-audiochannels=2&mp3-audiochannels=2&mp2-audiochannels=2&vorbis-audiochannels=2&TranscodeReasons=AudioChannelsNotSupported,DirectPlayError

{"Protocol":"File","Id":"911a2bb96b02bc353b2f607e899a5bb8","Path":"/media/TV/The Office (US)/Season 8/The Office (US) (2005) - S08E01 - The List (1080p BluRay x265 Silence).mkv","Type":"Default","Container":"mkv","Size":706887559,"Name":"The Office (US) (2005) - S08E01 - The List (1080p BluRay x265 Silence)","IsRemote":false,"RunTimeTicks":13289800000,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[{"Codec":"hevc","TimeBase":"1/1000","VideoRange":"SDR","DisplayTitle":"1080p HEVC","IsInterlaced":false,"BitRate":4255218,"BitDepth":10,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":23.976025,"RealFrameRate":23.976025,"Profile":"Main 10","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","PixelFormat":"yuv420p10le","Level":120,"IsAnamorphic":false},{"Codec":"aac","Language":"eng","TimeBase":"1/1000","DisplayTitle":"English AAC 5.1 (Default)","DisplayLanguage":"English","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":320000,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Profile":"LC","Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File"},{"Codec":"PGSSUB","Language":"eng","TimeBase":"1/1000","DisplayTitle":"English (PGSSUB)","DisplayLanguage":"English","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Height":1080,"Width":1920,"Type":"Subtitle","Index":2,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File"},{"Codec":"PGSSUB","Language":"spa","TimeBase":"1/1000","DisplayTitle":"Spanish (PGSSUB)","DisplayLanguage":"Spanish","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Height":1080,"Width":1920,"Type":"Subtitle","Index":3,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File"}],"Formats":[],"Bitrate":4255218,"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}

>>>>>>  User policy for BMWEmby
        EnablePlaybackRemuxing: True
        EnableVideoPlaybackTranscoding: True
        EnableAudioPlaybackTranscoding: True


>>>>>>  Processing Plan
Info    Name                                        CanDoInHardware      WillDoInHardware     Reason                                  
Info    Copy video stream                        >> False                False                Software Codec                           
Info    VideoInput                               >> False                False                Not a hardware decoder                   
Info    VideoOutput                              >> False                False                Not a hardware encoder                   
Info    Copy video stream                        >> False                False                Software Codec                           

>>>>>>  Projected Processing Formats
Info    Previous                HW-Context   Format       SW-Format           Size   Next
Info    hevc                 >> -            yuv420p10    yuv420p10      1920x1080 >> 

/usr/bin/ffmpeg -y -copyts -start_at_zero -f matroska,webm -ss 00:00:03.000 -noaccurate_seek -c:v:0 hevc -i "/media/TV/The Office (US)/Season 8/The Office (US) (2005) - S08E01 - The List (1080p BluRay x265 Silence).mkv" -map 0:0 -map 0:1 -sn -c:v:0 copy -c:a:0 copy -metadata:s:a:0 language=eng -disposition:a:0 default -copypriorss:a:0 0 -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "/config/transcodi

[Luke 42080]

Hi there, can you please attach the emby server log as well? Thanks.

[Bigmixer 1]

How do I do that without posting my server address?

[Bigmixer 1]

embyserver-63787824000-ip removed.txt

I think this takes care of it.

[ebr 16185]

Hi.  This looks to be the root of the issue:

	System.ComponentModel.Win32Exception: System.ComponentModel.Win32Exception (40): Too many levels of symbolic links

What is your file system setup?  Is it possible you've created a circular reference somehow?

[Bigmixer 1]

I am not sure what would cause that. What file system setup are you referring to? 

[Bigmixer 1]

I am running Emby from a docker in Unraid. I have been for several years. This started this week. The file works everywhere else.

 

Edited May 11, 2022 by Bigmixer
Added information

[ebr 16185]

Do you use any symbolic links in your file system?

[Bigmixer 1]

1 minute ago, ebr said:

Do you use any symbolic links in your file system?

I will have to claim ignorance here - not sure of the definition of symbolic links. I use Unraid as the server, Emby as a docker. The container path is /media and I have shares named Movies and TV. Sorry about being unknowledgeable about this. I did not do anything special to create a symlink in the Unraid code.

Something changed just this week. My wife and son have played these files multiple times.

[ebr 16185]

Perhaps @cayars can help get to the bottom of it...

[Carlo 4561]

You need to switch to relative symlinks if using docker otherwise Emby won't have proper access.  Plex and Channels DVR users have the same issues as well.
Any media server or program that try's to look at file properties will faiil.

Here's a reddit post with fix.  It's written for Plex but same thing.
See if that helps you at all but if it doesn't let me know and we can setup a remote session and I'll take a look for you.

Carlo

 

[Happy2Play 9781]

@AbobaderWas going to ask what is wrong with the link but it would appear to be an Edge Browser issue.

vs Chrome

[Bigmixer 1]

15 minutes ago, cayars said:

You need to switch to relative symlinks if using docker otherwise Emby won't have proper access.  Plex and Channels DVR users have the same issues as well.
Any media server or program that try's to look at file properties will faiil.

Here's a reddit post with fix.  It's written for Plex but same thing.
See if that helps you at all but if it doesn't let me know and we can setup a remote session and I'll take a look for you.

Carlo

 

Thank you @cayars I will give that a try. Question though, if I have been using Emby for multiple years (at least 5), this file has been used multiple times, the file still works on other devices, why is this just starting this week?

[Carlo 4561]

That's the million dollar question isn't it?
When I'm paid I'll get you that answer.  LOL

It could be as simple as something was updated that changed functionality.  We still don't know if that's the answer or not but it matches this situation.
My only thought at the moment is the error message about "Too many levels of symbolic links".

If you'd like me to remote in with a desktop sharing app and then together look at it let me know.

Carlo

[Bigmixer 1]

2 hours ago, cayars said:

That's the million dollar question isn't it?
When I'm paid I'll get you that answer.  LOL

It could be as simple as something was updated that changed functionality.  We still don't know if that's the answer or not but it matches this situation.
My only thought at the moment is the error message about "Too many levels of symbolic links".

If you'd like me to remote in with a desktop sharing app and then together look at it let me know.

Carlo

Well, thank you so much for the help. I finally was able to get home and check the device that was failing. I did see a Emby docker update earlier today and I ran it. The update corrected the issues across all devices. 

[Luke 42080]

14 minutes ago, Bigmixer said:

Well, thank you so much for the help. I finally was able to get home and check the device that was failing. I did see a Emby docker update earlier today and I ran it. The update corrected the issues across all devices. 

Are you using an unofficial Emby Docker container? We did not update ours today.

[Bigmixer 1]

1 minute ago, Luke said:

Are you using an unofficial Emby Docker container? We did not update ours today.

I am using Binhex-Emby. It is in the Unraid App Store.

[Bigmixer 1]

7 minutes ago, Luke said:

Are you using an unofficial Emby Docker container? We did not update ours today.

Just noticed there is an official server app in the store. I will try to convert over if I can export all my settings. I don’t remember having the choice when I set this up years ago.

[Luke 42080]

4 hours ago, Bigmixer said:

Just noticed there is an official server app in the store. I will try to convert over if I can export all my settings. I don’t remember having the choice when I set this up years ago.

Hi, this is our official Docker container, just FYI: https://emby.media/docker-server.html

[Abobader 3464]

@Happy2Play I test it with Edge browser as well, and the link show fine.

[Happy2Play 9781]

8 minutes ago, Abobader said:

@Happy2Play I test it with Edge browser as well, and the link show fine.

Must be a browser setting.

[Bigmixer 1]

On 5/12/2022 at 12:55 AM, Luke said:

Hi, this is our official Docker container, just FYI: https://emby.media/docker-server.html

I was able to change this over using this guide. Thank you for the help and information.