Clarification

[Karoot 3]

Hello everyone, pardon the bold on everything. I do it so its easier to see lol, I have horrible vision. 

My question is with users. I have a large family. 8 siblings, and I am close with family members on both sides. Also have some good friends I intend on giving access to. I switched over from Plex because I fell in love with Emby and the features it offers. I am a paid lifetime member. 

Is the 25 device limit general devices? If its premium devices only, what constitutes a premium device versus a standard one? I paid for extra users because I saw this and kinda panicked. 

[Abobader 3470]

Hello Karoot,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[arrbee99 1817]

Not really qualified to say, but these might help, unless you've seen them already -

https://support.emby.media/support/solutions/articles/44001173135-is-there-a-limit-to-emby-premiere

https://support.emby.media/support/solutions/articles/44001173099-emby-premiere-feature-matrix

I think watching via a browser or via Kodi doesn't count towards the limit, other devices do. Re-read my first 5 words

[Karoot 3]

3 minutes ago, arrbee99 said:

Not really qualified to say, but these might help, unless you've seen them already -

https://support.emby.media/support/solutions/articles/44001173135-is-there-a-limit-to-emby-premiere

https://support.emby.media/support/solutions/articles/44001173099-emby-premiere-feature-matrix

I think watching via a browser or via Kodi doesn't count towards the limit, other devices do. Re-read my first 5 words

Thank you for your reply. I did see those. I didn't mean to ask a noob question since I am not one. I am a power user. However, I want everything to be explained to me as if I AM a noob because I had an issue with Plex because of this. They looked into my account. I told them about my big family and told me that the number of users I had was at its limit. So I started linking them via email, then they started emailing me again. I am not sure why. They accused me of breaking rules I never broke, which is why I came over to Emby. I spent 120 right upfront and just now the extra money for 45 devices, just because I don't know if I will need them.

[arrbee99 1817]

Ah well. Fair enough. As mentioned I don't know much about it. Just the general recommendation seems to be just to add users, starting I guess with whoever qualifies as the closest to you and see you reach any limit, if at all. Sorry for not being able to really help.

[Happy2Play 9783]

The feature matrix tries to break it down.  But it really depends on the devices being use as from a browser perspective you would not really have any limits unless using the Premiere features listed.  But almost all dedicated clients/apps require Premiere for full playback functionality.

When a Premiere client/app connects to you server it will use a Premiere slot and hold that slot during active connects, but if inactive it will free up that slot after a few day (maybe a week but not positive on exact time).

Some clients/apps have a unlock feature that can force the user to unlock the client for playback listed in the matrix if you exceed your device limit  

[ebr 16187]

Hi.  Did the above answer your questions?

[Karoot 3]

On 5/6/2022 at 10:02 AM, ebr said:

Hi.  Did the above answer your questions?

Yes, sir. You may close the thread if you need to.